Care Crisis Response Services 800-584-3578      Note it. Post it. Use it.

At four o’clock in the morning, in a damp basement apartment, a young man loads a gun and presses the barrel against his own head. Across town, two small children huddle in a closet listening, terrified, to the drunken fight that rages between their parents just outside the door. In a house three blocks away, a recovered alcoholic toys with the idea of taking just one little shot of whiskey to dull the heartache of a recent loss.

Listening 24 hours per day, 365 days per year

It’s because of these deeply painful moments of crisis that Volunteers of America Care Crisis Response Services exists. Every hour of every single day, a team of highly trained, culturally and spiritually diverse professionals with a common purpose are committed to responding to all community members and their families in crisis and emergency situations, keeping consumers, emergency workers, and the community safe in the least restrictive manner. Their mission for themselves and the people they counsel: Above all, do no harm.

We take the time to talk, listen, and work with callers to identify the best way through a crisis. This includes talking an issue through, accessing a case manager or other community resource, or dispatching emergency service personnel.

Staffing professionals to meet region’s mental health need

Volunteers of America’s professionally staffed public crisis line answers over 100,000 mental health crisis calls per year in Island, San Juan, Skagit, Snohomish and Whatcom counties. Our triage lines, staffed with master’s level professionals, back up the crisis line and take other crisis calls from police, fire, hospitals and other mental health professionals that need help in critical situations.

For psychiatric emergencies, Care Crisis Response Services can access a range of treatments designed to meet each individual’s needs. Our mental health professionals are available 24 hours a day to help callers obtain telephone stabilization, consultation, crisis outreach, emergency appointments with mental health professionals, and crisis relief.

Care Crisis Response Services is accredited by the American Association of Suicidology and is a member of Lifeline, a national suicide prevention hotline.