Our Dispute Resolution Centers (DRCs) provide comprehensive mediation, conflict resolution, and training services to the community. 

Eviction Resolution Pilot Program (ERPP) Statement

Based on the Governor's proclamation issued late on Tuesday afternoon, June 29th, our agency cannot attest that our Eviction Resolution Pilot Program is operational as of July 1, 2021. We are reviewing our program and policies with all deliberate speed and working closely with our partners in order to ensure the eviction resolution pilot program is operational under SB 5160 and the proclamation.

What is the DRC?

The Volunteers of America Dispute Resolution Center (DRC) is an alternative justice center with extensive experience as a mediation and training program.


The DRC was founded by Volunteers of America in 1982 as the Rental Housing Mediation Service and serves as the Fair Housing Counselor for Snohomish County. In 1986, it became the first dispute resolution center in the State of Washington pursuant to state legislation RCW 7.75. We provide a wide range of professional and affordable conflict resolution services that include:


  • Fair Housing and Landlord/Tenant Services

  • Large Group Facilitation

  • Mediation

  • Small Claims Court Mediation

  • Workplace Consultation

  • Training programs


DRC Store

Training materials are available for purchase. Equip yourself with skills and tools to become a successful mediator.

Questions? Email drctraining@voaww.org

Get in touch

Everett (Snohomish County)

2801 Lombard St

Everett WA 98201

Phone: (425) 339-1335

Fax: (425) 259-2110

Mailing Address

PO Box 839

Everett WA 98206-0839

Mount Vernon (Skagit County)

117 N First St, Ste 30

Mount Vernon, WA 98273

Phone: (360) 542-8487

Fax: (360) 428-8675

Island County / Toll Free

(800) 280-4770

Please take a moment to review our service offerings above. This will help us connect you with the appropriate department when you call or email us.

Online Mediation Services

Lisa Yant


(425) 212-2930

Mediation/Conflict Resolution Training

Tiffany Littlefield


(425) 212-3929


Landlord-Tenant Law and Fair Housing

Counselor & Community Trainer

Joseph Harter


(425) 315-3286

(425) 212-2956

Housing Manager

Galina Volchkova


(425) 212-3950

Prevention Navigators are by referral only. Referrals are made through one of several coordinated entry sites available through Snohomish County.

Do you need more information about the DRC?


LaDessa Croucher

Senior Director, Dispute Resolution Services