Crisis Counselor II

Work Location

On Site

Department

Behavioral Health

Type of Job

Full Time/Hourly

Assigned Office

2301 Lombard Ave, Everett, WA 98201

Posting Date

April 30, 2021

Overview

About Care Crisis Response Services (CCRS):
CCRS is a 24/7 crisis center that provides suicide prevention/intervention, crisis intervention, and professional consultation services, including triaging requests for mental health evaluations to the North Sound Mental Health Region (Snohomish, Skagit, Island, Whatcom, and San Juan Counties) and Salish Region (Kitsap, Jefferson and Clallam Counties). CCRS is a part of the Integrated Crisis Response System. We provide brief crisis counseling and assist the community and clients in determining what mental health services are most appropriate for the current mental health crisis. Our crisis center is also a part of the National Suicide Prevention Lifeline.

Principal Activities

· Provide crisis intervention, suicide prevention and brief supportive counseling to clients who are in emotional distress

· Conduct assessments of clients per regional and program policies and procedures

· Manage interactions with clients to ensure appropriate level of support is provided in an efficient manner

· Adhere to policies & procedures

· Accurately and efficiently document client interactions

· Meet or exceed established key performance indicator goals

· Utilize current technologies to interact with clients and members of the community

· Provide professional assessment, consultation, and coordination

· Attend staff meetings and trainings on local and regional levels

· Act as mentors and coaches to new staff

Requirements


· A Master's Degree in Psychology, Social Work, or related field required. At least 1 year of experience in a healthcare contact center and/or in mental health counseling. Suicide prevention, crisis intervention, and/or mental health information and referral services experience preferred

· Fluency in the English language, both oral and written

· Courteous, empathic, and professional manner

· Motivational interviewing

· Active listening skills to establish collaborative relationship with clients

· Efficiency with information-gathering, and problem-solving to facilitate positive case resolutions

· Superior communication skills to convey information to clients clearly, accurately, and completely

· Ability to simultaneously talk and type while utilizing multiple screens and/or windows

· Ability to quickly and accurately document chart notes in an electronic medical record

· Efficiency with balancing pace and flow of conversation and call time

Benefits

PAID AGENCY AFFILIATED LICENSE 

PAID LICENSING HOURS   

GENEROUS $2 - $4 SHIFT DIFFERENTIAL PAY 

403(B) RETIREMENT

UP TO 200 PAID TIME OFF HOURS PER YEAR

MEDICAL & DENTAL

FLEX SPENDING ACCOUNT and more….