This role provides intake, listens to parties, shares information, conflict coaches, conciliates, schedules mediation/meet & confer and mediates as needed. Provides information and support that increases the
likelihood of successful case outcomes. Sets up and maintains files; and refers to legal resources. Works closely with renters, landlords and attorneys to help resolve eviction issues. Uses active listening
techniques and conflict resolution skills to assist parties.

Principal Activities

• Provide services from intake to case closure, including, working with the Unlawful Detainer team.

• Use active listening techniques and conflict resolution skills to provide information on services.

• Understand and complete ERAP application forms.

• Act as intermediary between landlords, tenants, and attorneys when needed.

• Schedule and hold meet and confers or mediations

• Build strong relationships with landlords, tenants, and the legal community.

• Attend required training and in-services.

• Other duties that relate to the DRC Early Resolution Program as assigned.