Early Resolution Bilingual Specialist

Work Location

On-Site

Department

Dispute Resolution Center

Type of Job

Full Time, Hourly

Assigned Office

2301 Lombard Ave, Everett, WA 98201, USA

Posting Date

Overview

This role provides intake, listens to parties, shares information, conflict coaches, conciliates, schedules mediation/meet & confer and mediates as needed. Provides information and support that increases the
likelihood of successful case outcomes. Sets up and maintains files; and refers to legal resources. Works closely with renters, landlords and attorneys to help resolve eviction issues. Uses active listening
techniques and conflict resolution skills to assist parties.

Principal Activities
  • Provide services from intake to case closure, including, working with the Unlawful Detainer team.

  • Use active listening techniques and conflict resolution skills to provide information on services.

  • Understand and complete ERAP application forms.

  • Act as intermediary between landlords, tenants, and attorneys when needed.

  • Schedule and hold meet and confers or mediations

  • Build strong relationships with landlords, tenants, and the legal community.

  • Attend required training and in-services.

  • Other duties that relate to the DRC Early Resolution Program as assigned.

Requirements

  • Bachelor’s degree or equivalent

  • 40 Hour Basic Mediation Training required

  • Computer literate

  • Organized

  • Customer service oriented and professional

  • Excellent oral communication skills

  • Within first week watch trainings on Unlawful Detainer, Fair Housing, and Conciliation. 

Benefits

  • Competitive Salary

  • Up to 200 paid time off hours per year

  • Medical & dental

  • 403(b) retirement

  • FSA

  • and more

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2802 Broadway

Everett, WA 98201

info@voaww.org

425.259.3191

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