The primary goal of the rental assistance program is to address certain needs in the community resulting from the coronavirus pandemic and to prevent evictions by paying up to three months of past due, current and future rent to landlords for eligible participants. The Eviction Prevention Case Aide is responsible for coordinating with the Housing team, landlords and program participants to access and follow up on the rent assistance process while providing excellent customer service.

Principal Activities

• Work closely with By & For organizations – VOA’s partners in providing Homelessness Prevention services to people of color who have disproportionally been impacted by Covid-19 outbreak and housing crisis

• Answer phone calls in Spanish inquiring about the rental assistance process

• Screen tenants for eligibility

• Collaborate with Housing Director and By & For partners to ensure high quality client services and data entry

• Support Rent Assistance Administrator with proofreading applications in Spanish

• Reply to landlords’ inquiries about rent payment status, and schedule payment pick-ups as needed

• Completing monthly reports for client services and expenditures

• Other DRC duties as assigned.