Information & Referral Specialist
Type of Job
Full Time, Hourly
2301 Lombard Ave, Everett, WA 98201, USA
North Sound 211 is a telephone call center that provides information, and referral services to resources for client’s basic needs. North Sound 211 serves the North Sound Region (Snohomish, Skagit, Island, Whatcom, and San Juan Counties). North Sound 211 is standards driven and is part of the statewide 211 system, the Washington Information Network. North Sound 211 normally operates Monday-Friday 8am to 5pm.
Responsible for providing information, referral and follow-up for telephone callers concerning available community services and resources that are appropriate to caller’s needs for the North Sound Region.
Maintains accurate records, assists in seeking out information, assists in reviewing, developing and indexing pertinent community information, and performs outreach and community building as needed.
Responsible for completing Snohomish County Coordinated Entry (housing) intake assessments.
Assists in the training and on-boarding of new staff, to help form a stronger more unified team.
Completes other duties as assigned to assist in the overall function of the program
Associate degree or 1-2 years of experience in a related field
Excellent written and oral communication skills
Ability to deal effectively with the public both over the phone and in person
Experience in multi-tasking, specifically with computer programs while engaging in a call
Ability to gather and organize information
Working knowledge of computers and Microsoft office products, including Word, Excel, Access and Outlook required
Self-starter and ability to work with little or no supervision
Previous call center experience preferred
Flexible with respect to scheduling. During surge staffing/disaster events; weekends, holidays, evenings, and graveyard shifts may be required
Up to 200 paid time off hours per year
Medical & dental