Mediation Intake/Case Manager

Work Location

Partially Remote

Department

Dispute Resolution Services

Type of Job

Full Time/Non Exempt

Assigned Office

2301 Lombard Ave, Everett, WA 98201

Posting Date

Overview

Perform duties as intake, case manager and conciliator. Serve as the initial contact for Dispute Resolution Center (DRC) clients, including answering phones, providing information/referral services, conciliating disputes, and setting up mediation cases. Provide information and support that increases the likelihood of successful mediation case outcomes. Set up and maintain mediation files and database files. Work closely with clients, build relationships with the legal community and other family services professionals. Use active listening techniques, neutrality, and conflict resolution skills to assist disputants. Get clients ready for a successful online mediation (making sure they understand the basic skills needed for both zoom and DocuSign).

Principal Activities
  • Problem      solving issues during mediation process.

  • Oversee      mediation processes from intake to case closure.

  • Meet      regularly with family mediation team to provide input and address upcoming      challenges.

  • Review      protective orders and other court orders which might impact mediation.

  • Use      active listening techniques and conflict resolution skills to provide      information on services, complete pre-mediation case work, conciliate and      mediate family cases.

  • Maintain      mediation files including files in caseload manager and on the shared      drive.

  • Schedule      mediations.

  • Build      strong relationships with mediators, legal community and family service      providers including Child Protective Services and Court Facilitators.

  • Attend      required training and in-services.

  • Other      duties that relate to the DRC mediation program as assigned.

  • Process      payments, refunds, and credit card declines.

  • Enter      and maintain accurate and timely data in the DRC database, including      logging calls, client payments, client contact information and appropriate      case notes.

  • Stock      forms in mediation rooms and file cabinet (when we resume in -person      mediations).

  • Greet      visitors and handle walk-in visitors (when we resume in -person      mediations).

  • Answering      phone calls, provide information to clients about DRC services in a timely      and responsive manner.

Requirements

o Bachelor’s degree in conflict resolution, social work, psychology, communications, or social services preferred. Appropriate experiences and skills also considered.

o Experience in conflict resolution required; mediation skills preferred.

o Strong computer skills in MS Office 365, Zoom, and online databases.

o Excellent organizational skills, customer service and communication skills.

o Basic mediation training and becoming a certified mediator will be required.

o Ability to stay neutral and unbiased when conciliating and working with parties.

o Comfortable helping others in high stress, pressure, and conflict situations.

o Ability to work independently and with a team.

o Cultural competency.

o Manage time and caseload effectively.

o Strong attention to detail and data integrity.

Benefits

UP TO 200 PAID TIME OFF HOURS PER YEAR

MEDICAL, VISION & DENTAL BENEFITS

LIFE INSURANCE

403(B) RETIREMENT

EMPLOYEE ASSISTANCE PROGRAM and more….

Let's Connect!

Enter your email address to receive our newsletter with updates and news.

2802 Broadway

Everett, WA 98201

info@voaww.org

425.259.3191

  • Facebook
  • Instagram
  • YouTube
  • LinkedIn

© 2020 Volunteers of America Western Washington. All rights reserved. We are designated tax-exempt under section 501(c)3 of the Internal Revenue Code.