Mental Health Crisis Clinician

Work Location



Behavioral Health

Type of Job

Full Time, Hourly

Assigned Office

2801 Lombard Ave, Everett, WA 98201, USA

Posting Date


Care Crisis Response Services (CCRS) is a 24/7 telephone hotline that provides both crisis intervention and professional consultation services, including triaging requests for mental health evaluations to the North Sound Mental Health Region (Snohomish, Skagit, Island, Whatcom, and San Juan Counties).

CCRS is a part of the Integrated Crisis Response System. Our professional triage line is the entry point for the community, hospitals, jails, outpatient services, etc., requesting a mental health evaluation by the
Designated Mental Health Professionals, Emergency Mental Health Counselors and Mobile Outreach Teams. We provide brief phone assessments and assist the community and clients in determining what mental health services are most appropriate for the current mental health crisis. Our crisis hotline provides services to the North Sound Region and is also a part of the National Suicide Prevention Lifeline.

Principal Activities
  • Provide crisis intervention, suicide prevention, information & referral, and brief supportive counseling to clients who are in emotional distress and/or seeking information on available mental health services.

  • Work in a call center and all interactions with clients are by telephone or text message. 

  • Provide professional assessment to determine if a face-to-face mental health evaluation is indicated and then contact and dispatch the appropriate teams to conduct the assessment.


  • BA/BS Degree in Psychology, Counseling, Social Work or related field required; MA/MS/MSW preferred; with at least 1 year of experience in a healthcare contact center and/or in mental health counseling.

  • Suicide prevention, crisis intervention, and/or mental health information and referral services experience a plus

  • Applicants should be comfortable working independently and as part of a team in a collegial group environment

  • Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment


  • Paid agency affiliated license

  • Paid licensing hours

  • Shift differential pay

  • Medical & Dental

  • 403(b) matching

  • Up to 200 paid time off hours per year

  • FSA

  • and more

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2802 Broadway

Everett, WA 98201


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© 2020 Volunteers of America Western Washington. All rights reserved. We are designated tax-exempt under section 501(c)3 of the Internal Revenue Code.