This 130 page manual authored by the Dispute Resolution Center is a quick and easy beginner's guide to the practice of mediation.  Chapters cover core conflict resolution principles and  how-to descriptions of the eight stage facilitative mediation model. Includes topics such as:


  • Mediation Models
  • Communication Skills
  • Conflict Styles
  • Power Dynamics
  • Negotiations
  • Legal and Ethical Imperatives
  • and more

Basic Mediation Training Manual: Student Edition

  • Soft cover 130-page dispute training manual.

Connect with us

Enter your email address to sign up for updates and news.

2802 Broadway

Everett, WA 98201


  • Facebook
  • Instagram
  • YouTube
  • LinkedIn

© 2020 Volunteers of America Western Washington. All rights reserved. We are designated tax-exempt under section 501(c)3 of the Internal Revenue Code.