This 130 page manual authored by the Dispute Resolution Center is a quick and easy beginner's guide to the practice of mediation.  Chapters cover core conflict resolution principles and  how-to descriptions of the eight stage facilitative mediation model. Includes topics such as:
 
	
Mediation Models
	
Communication Skills
	
Conflict Styles
	
Power Dynamics
	
Negotiations
	
Legal and Ethical Imperatives
	
and more