Behavioral Health

Behavioral Health Services

Crisis can affect anyone at anytime. The need for emotional support or referral assistance is something most individuals encounter at some point in their lives.

Crisis Services: Volunteers of America 24 Hour Crisis Line offers emotional support and crisis intervention to individuals in crisis or considering suicide. In addition to the 24 Hour Crisis Line, we also offer crisis services through our Care Crisis Chat. Our chat service offers an outlet for people that prefer communication online rather then by telephone. Call 1-800-584-3578 or chat now.

For Crisis Chat Assistance after our service is closed, please visit this 24-Hour Crisis Chat.

Utilization Management Services: Post Stabilization requests are received from any Inpatient Psychiatric Unit 8:00 am to 6:00 pm daily.

Emergency Service providers may complete an Online Emergent Admission Notification Record to provide demographic, eligibility and clinical information to our Utilization Management team.

Volunteers of America Utilization Management will incorporate clinical information provided by emergency service providers into the authorization record for post stabilization services.


Northsound 2-1-1 : 2-1-1 is an easy to remember phone number that quickly connects people with resources in their community. When you dial 2-1-1, trained Information and Referral Specialists answer your questions and get you connected with the resources you need. Whether you're in need of help with rent assistance, job training, food, shelter, or support groups, these are just some of the hundreds of social services and health and wellness programs that 2-1-1 can help you access. Our Information and Referral Specialists are here when you need them, available Monday - Friday between 8:00 am - 5:00pm.

Call 2-1-1 or visit the WIN211 website to search our online directory to find additional community resources.

Access to Mental Health Information Line: Call center staff will respond to messages left on the ACCESS Line by the next business day to answer questions and refer you to an outpatient provider. Messages will be checked Monday - Friday between 8:00am - 5:00pm. Alternatively, you can complete our online form.


Call 888-693-7200

ACCESS Eligibility Form

Volunteers of America Western Washington is excited to share a new option for mental health professionals to initiate the ACCESS referral process is by completing our "ACCESS for Professionals" form; this form requires additional information for processing and can be used by Education workers, Jail/Prison workers, DCFS Social Workers, hospitals and clinicians

ACCESS for Professionals

Questions or need more information? Find more mental health resources at the National Mental Health Information Center website.

Sustance Use Disorder (SUD) Enrollment/Eligitibility Forms: If you are currently enrolled in Apple Health (Medicaid) completing the SUD Eligibility form is how you start the process of scheduling an appointment at one of the community outpatient substance use agencies in Snohomish, Skagit, Whatcom, Island and San Juan counties. If you are trying to submit a form on your own behalf or your child's, please click on the SUD Eligibility Form button to complete.

Once you have completed your application, if there are no questions, one of our Access staff will forward your application to the substance use agency of your choice. You will receive a call back from the agency's scheduler within 1-2 business days to set up your first assessment appointment.

We encourage you to select an agency choice to expedite the processing of your file and scheduling an appointment. Each agency has their own website for additional information on location, etc. there is a question about your form, an Access Clinician will call you back within 1 business day. During that call, the Access Clinician will try to transfer you to the agency of your choice to set up your first assessment appointment.

If you are third party needing to complete form for a patient referral or patient intake please use SUD Enrollment For Professionals form. This form requires additional information for processing and can be used by Education workers, Jail/Prison workers, DCFS Social Workers, hospitals and clinicians.


SUD Eligibility Form

SUD Enrollment For Professionals Form