Behavioral Health Services
Crisis can affect anyone at anytime. The need for emotional support or referral assistance is something most individuals encounter at some point in their lives.
Crisis Services: Volunteers of America 24 Hour Crisis Line offers emotional support and crisis intervention to individuals in crisis or considering suicide. In addition to the 24 Hour Crisis Line, we also offer crisis services through our Care Crisis Chat. Our chat service offers an outlet for people that prefer communication online rather then by telephone. Call 1-800-584-3578 or chat now.
For Crisis Chat Assistance after our service is closed, please visit this 24-Hour Crisis Chat.
Non-Emergency Behavioral Health Services
Northsound 2-1-1 : 2-1-1 is an easy to remember phone number that quickly connects people with resources in their community. When you dial 2-1-1, trained Information and Referral Specialists answer your questions and get you connected with the resources you need. Whether you're in need of help with rent assistance, job training, food, shelter, or support groups, these are just some of the hundreds of social services and health and wellness programs that 2-1-1 can help you access. Our Information and Referral Specialists are here when you need them, available 24/7 for your convenience.
Call 2-1-1 or visit the WIN211 website to search our online directory to find additional community resources.
Access to Mental Health Services: Our call center staffed with mental health clinicians who will help individuals with Medicaid determine their financial eligibility for outpatient mental health services. Our clinicians assist in enrolling eligible individuals in services with one of our NSMHA contracted agencies. Call us to talk to a clinician M-F between 8:00am - 5:00pm. Alternatively, you can complete our online form.
ACCESS Eligibility Form
Volunteers of America Western Washington is excited to share a new option for mental health professionals to initiate the ACCESS referral process is by completing our "ACCESS for Professionals" form; this form requires additional information for processing and can be used by Education workers, Jail/Prison workers, DCFS Social Workers, hospitals and clinicians
ACCESS for Professionals
Questions or need more information? Find more mental health resources at the National Mental Health Information Center website.
Substance Use Disorder (SUD) Enrollment/Eligibility Forms Now Online
If you are currently enrolled in Apple Health (Medicaid) completing the SUD Eligibility form is how you start the process of scheduling an appointment at one of the community outpatient substance use agencies in Snohomish, Skagit, Whatcom, Island and San Juan counties. If you are trying to submit a form on your own behalf or your child's, please click on the SUD Eligibility Form button to complete.
Once you have completed your application, if there are no questions, one of our Access staff will forward your application to the substance use agency of your choice. You will receive a call back from the agency's scheduler within 1-2 business days to set up your first assessment appointment.
We encourage you to select an agency choice to expedite the processing of your file and scheduling an appointment. Each agency has their own website for additional information on location, etc. there is a question about your form, an Access Clinician will call you back within 1 business day. During that call, the Access Clinician will try to transfer you to the agency of your choice to set up your first assessment appointment.
If you are third party needing to complete form for a patient referral or patient intake please use SUD Enrollment For Professionals form. This form requires additional information for processing and can be used by Education workers, Jail/Prison workers, DCFS Social Workers, hospitals and clinicians.