Dispute
Resolution
Our Dispute Resolution Centers (DRCs) provide comprehensive mediation, conflict resolution, and training services to the community.
Eviction Resolution Pilot Program (ERPP) Statement
Based on the Governor's proclamation issued late on Tuesday afternoon, June 29th, our agency cannot attest that our Eviction Resolution Pilot Program is operational as of July 1, 2021. We are reviewing our program and policies with all deliberate speed and working closely with our partners in order to ensure the eviction resolution pilot program is operational under SB 5160 and the proclamation.
What is the DRC?
The Volunteers of America Dispute Resolution Center (DRC) is an alternative justice center with extensive experience as a mediation and training program.
The DRC was founded by Volunteers of America in 1982 as the Rental Housing Mediation Service and serves as the Fair Housing Counselor for Snohomish County. In 1986, it became the first dispute resolution center in the State of Washington pursuant to state legislation RCW 7.75. We provide a wide range of professional and affordable conflict resolution services that include:
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Fair Housing and Landlord/Tenant Services
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Large Group Facilitation
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Mediation
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Small Claims Court Mediation
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Workplace Consultation
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Training programs
Services
DRC Store
Training materials are available for purchase. Equip yourself with skills and tools to become a successful mediator.
Questions? Email drctraining@voaww.org
Get in touch
Everett (Snohomish County)
2801 Lombard St
Everett WA 98201
Phone: (425) 339-1335
Fax: (425) 259-2110
Mailing Address
PO Box 839
Everett WA 98206-0839
Mount Vernon (Skagit County)
117 N First St, Ste 30
Mount Vernon, WA 98273
Phone: (360) 542-8487
Fax: (360) 428-8675
Island County / Toll Free
(800) 280-4770
Please take a moment to review our service offerings above. This will help us connect you with the appropriate department when you call or email us.
Online Mediation Services
Lisa Yant
(425) 212-2930
Mediation/Conflict Resolution Training
Tiffany Littlefield
(425) 212-3929
Landlord-Tenant Law and Fair Housing
Counselor & Community Trainer
Joseph Harter
(425) 315-3286
(425) 212-2956
Housing Manager
Galina Volchkova
(425) 212-3950
Prevention Navigators are by referral only. Referrals are made through one of several coordinated entry sites available through Snohomish County.
Do you need more information about the DRC?
LaDessa Croucher
Senior Director, Dispute Resolution Services
425.259.3191