What is the DRC?

The Volunteers of America Dispute Resolution Center (DRC) is an alternative justice center with extensive experience as a mediation and training program.

The DRC was founded by Volunteers of America in 1982 as the Rental Housing Mediation Service and serves as the Fair Housing Counselor for Snohomish County. In 1986, it became the first dispute resolution center in the State of Washington pursuant to state legislation RCW 7.75. We provide a wide range of professional and affordable conflict resolution services that include:

• Fair Housing and Landlord/Tenant Services

• Large Group Facilitation

• Mediation

• Small Claims Court Mediation

• Workplace Consultation

• Training programs

Services

Mediation

Fair Housing /

Landlord-Tenant

Workplace

Training

DRC Store

Training materials are available for purchase. Equip yourself with skills and tools to become a successful mediator.

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Questions? Email 

Get in touch

Everett (Snohomish County)

2801 Lombard St

Everett WA 98201

Phone: (425) 339-1335

Fax: (425) 259-2110

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Mailing Address

PO Box 839

Everett WA 98206-0839

Mount Vernon (Skagit County)

117 N First St, Ste 30

Mount Vernon, WA 98273

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Phone: (360) 542-8487

Fax: (360) 428-8675

Island County / Toll Free

(800) 280-4770

Please take a moment to review our service offerings above. This will help us connect you with the appropriate department when you call or email us.

Online Mediation Services

Lisa Yant

(425) 212-2930

Mediation/Conflict Resolution Training

Tiffany Littlefield

tlittlefield@voaww.org

(425) 212-3929

Landlord-Tenant Law and Fair Housing

Counselor & Community Trainer

Joseph Harter

(425) 315-3286

(425) 212-2956

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Housing Manager

Galina Volchkova

(425) 212-3950

Do you need more information about the DRC?

Contact

LaDessa Croucher

Senior Director, Dispute Resolution Services

425.259.3191

lcroucher@voaww.org