Dispute

Resolution

Our Dispute Resolution Centers (DRCs) provide comprehensive mediation, conflict resolution, and training services to the community. 

What is the DRC?

The Volunteers of America Dispute Resolution Center (DRC) is an alternative justice center with extensive experience as a mediation and training program.

 

The DRC was founded by Volunteers of America in 1982 as the Rental Housing Mediation Service and serves as the Fair Housing Counselor for Snohomish County. In 1986, it became the first dispute resolution center in the State of Washington pursuant to state legislation RCW 7.75. We provide a wide range of professional and affordable conflict resolution services that include:

 

  • Fair Housing and Landlord/Tenant Services

  • Large Group Facilitation

  • Mediation

  • Small Claims Court Mediation

  • Workplace Consultation

  • Training programs

Services

Mediation

Fair Housing /

Landlord-Tenant

Workplace

Training

DRC Store

Training materials are available for purchase. Equip yourself with skills and tools to become a successful mediator.

Questions? Email drctraining@voaww.org

Get in touch

Everett (Snohomish County)

2801 Lombard St

Everett WA 98201

Phone: (425) 339-1335

Fax: (425) 259-2110

Mailing Address

PO Box 839

Everett WA 98206-0839

Mount Vernon (Skagit County)

117 N First St, Ste 30

Mount Vernon, WA 98273

Phone: (360) 542-8487

Fax: (360) 428-8675

Island County / Toll Free

(800) 280-4770

Please take a moment to review our service offerings above. This will help us connect you with the appropriate department when you call or email us.

Online Mediation Services

Lisa Yant

lyant@voaww.org

(425) 212-2930


Mediation/Conflict Resolution Training

Tiffany Littlefield

tlittlefield@voaww.org

(425) 212-3929


Fair Housing Training

Sue McCarthy

smccarthy@voaww.org

(425) 212-3938

Housing Manager

Galina Volchkova

gvolchkova@voaww.org

(425) 212-3950

Prevention Navigators are by referral only. Referrals are made through one of several coordinated entry sites available through Snohomish County.

Do you need more information about the DRC?

Contact

LaDessa Croucher

Senior Director, Dispute Resolution Services

425.259.3191

lcroucher@voaww.org

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2802 Broadway

Everett, WA 98201

info@voaww.org

425.259.3191

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© 2020 Volunteers of America Western Washington. All rights reserved. We are designated tax-exempt under section 501(c)3 of the Internal Revenue Code.