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Cory Armstrong-Hoss Executive Director, Senior Services 425-818-2785

Rick Schoentrup Executive Director, Dispute Resolution Center

Robin Hoover Executive Director, ECEAP Services 425-212-3932

Foundational Community Supports Foundational Community Supports or FCS serves as a benefit for individuals on Medicaid (AppleHealth). This program offers two services: Supportive Housing and Supported Employment to those living in Snohomish County. Eligibility Criteria What to Expect Locations What you can expect with FCS Allow us to be a part of your journey in finding stable housing and employment with FCS! Supportive Housing Services From securing to maintaining housing, we are here to help you on your journey with support style services. This can include: Developing goals for finding housing with a specialist Researching available housing options with a specialist Receiving assistance with communicating with a potential landlord Getting help finding resources to help maintain housing, like applying for rental assistance. Supported Employment Services From creating a resume to landing the job, we offer assistance in finding employment through support style services, which includes: Developing goals for finding a job with a specialist Receiving information about available jobs in your community Receiving assistance with talking to potential employers Getting help with building your resume Eligibility Criteria Discover if you're eligible for our services by checking the criteria listed below. Supportive Housing Must be 18 or older Currently receiving Medicaid (WA AppleHealth) insurance Have a series of complex needs Be experiencing homelessness or having multiple stays in certain inpatient settings. AND Have a mental health diagnosis, substance use diagnosis, or a physical impairment. Supported Employment Must be 16 or older Currently receiving Medicaid (WA AppleHealth) insurance Have a series of complex needs Be experiencing social, physical, or economic events that cause you to struggle with finding or maintaining employment AND Have a mental health diagnosis, substance use diagnosis, or a physical impairment. FCS-Eligibility Locations Arlington Arlington CRC 103 E 3rd St (second floor) Arlington, WA 98223 Monday-Thursday 9am-12pm & 1p m-4pm 360-322-6988 Lake Stevens Lake Stevens CRC 8021 20th St SE Lake Stevens, WA 98258 Monday-Thursday 9am-12pm & 1pm-4pm 425-405-2252 Sultan Sky Valley CRC 701 1st St Sultan, WA 98284 Monday-Thursday 9am-12pm & 1pm-4pm 360-793-2400 Not in Snohomish County? Click the button below to view a list of providers in Washington state that you can look up by counties and needs. FCS Provider Map FCS-Locations

Levi Van Dyke Chief Behavioral Health Officer 425-212-5307

Providing support to people in crisis and/or considering suicide. Our crisis services are available 24/7 by phone and via chat. Behavioral Health Most of us will need emotional support at some point in our lives. We may even want to learn more about how we can better support our friends, neighbors, coworkers, and loved ones. We serve people from diverse backgrounds, and have dial options to assist veterans, Spanish speakers, and American Indians & Alaska Natives. Services are available 24/7 by phone, text, or chat. If you are in a state of distress, reach out right now Call 988 988 Chat The 988 Suicide & Crisis Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the US. Volunteers of America Western Washington staffs 988 to serve statewide, except King County and Spokane regions, who are served by partner organizations. Click here to view their websites. If you're not sure, click here to view a map of the service areas. PRESS 1 Veterans PRESS 2 Spanish Language PRESS 4 Native and Strong Lifeline (WA State) 988 Dial Pad Options I'm struggling If you are in a state of distress, reach out right now. Our crisis services are free, confidential, and available 24/7. We have options to assist veterans, Spanish speakers, and American Indians & Alaska Natives. Call or text 988 or chat at www.988lifeline.org Call 988 988 Chat Someone I know is struggling If you think someone may be struggling with thoughts of suicide, have a private conversation with them. Ask them gently but directly if they are thinking about suicide. Listen without judgment and be prepared to offer your support. Encourage them to seek treatment by connecting with their doctor or therapist. If they say they are thinking about suicide, take them seriously. Stay with them and remove anything they could use to harm themselves. For help, call or text 988 or chat www.988lifeline.org I want to make a difference Thank you joining us in making our community healthier and more compassionate. You can help by: Educating yourself on the facts here and here . Sharing suicide prevention resources like our local 24-hour crisis line at 988 and via chat at www.988lifeline.org Learning about the risk factors and warning signs and normalizing self-care and asking for help, especially when it comes to mental health Reach out to us anytime. Whether you had a bad day, or just need a non-judgmental ear to listen, we are here for you, no matter what you want to talk about. Our highly-skilled and compassionate staff are here to help. North Sound Regional Crisis Line 800-584-3578 Snohomish, Skagit, San Juan, Island & Whatcom Counties. Salish Regional Crisis Line 888-910-0416 Clallam, Jefferson & Kitsap Counties Greater Columbia Regional Crisis Line 888-544-9986 Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman & Yakima Counties, and the Yakama Nation We are also here for those who want to know more about suicide prevention and further resources. We can all build a community that celebrates asking for help and supports those who experience behavioral health challenges, including thoughts of suicide. Want to learn how we keep your data safe? Click here . Are you Tribal affiliated? Get connected to resources specific to the Native American and Alaska Native communities or learn more about the Native and Strong Lifeline. Native Resource Hub Native & Strong Lifeline Open Survey in New Tab Data Safety Data Safety Information supplied by website visitors on contact forms (such as name, email, and phone number) is voluntary, encrypted in transmission, and used only to reply to specific requests. Our website maintains a valid security certificate that encrypts data at the strongest level commercially available, both in transit and at rest. We do not employ session recording devices, keystroke captures, cookie blocker evading tools, or remarketing triggers, so visitors to our site can learn about our services, programs, and opportunities with peace of mind. Since 1898, Volunteers of America Western Washington has served our neighbors in need, providing safety and stability for the most vulnerable among us. We take seriously our commitment to safeguard the privacy, dignity, and vulnerability of our site visitors, particularly those at risk of suicide or self-harm and work diligently to preserve the trust placed in us by the community we serve. For inquiries regarding data privacy, please email communications@voaww.org . Accredited by the American Association of Suicidology and the International Council of Helplines

Resources and referrals for food, shelter, and support in Lake Stevens, Granite Falls, and Snohomish. Lake Stevens Community Resource Center The Lake Stevens Community Resource Center is a one-stop hub of services for people in need. From help with basic needs like food, clothing, and shelter, to assistance with other kinds of resources and programs, we make sure our neighbors are supported and cared for in their journeys toward stability. Welcome! We provide a wide range of services, such as what is listed here, but we are available to assist with needs as diverse as our community. If you have a question about a service you need but don't see listed, please reach out to us! 8021 20th St SE #A102 Lake Stevens, WA 98258 Hours of Operation Monday - Thursday | 9am-12pm & 1pm-4pm (425) 405-2252 | lakestevenscrc@voaww.org @voawwlscrc LSCRC Services General resources and referrals Résumé building and job search help Emergency food Treatment program assistance Paperwork and application (such as housing) assistance Healthcare application assistance DSHS system navigation assistance Rent & utility assistance (when funding allows) Emergency shelter assistance (when funding allows) Clothing, shoes, diapers, wipes, and hygiene items (as donations allow) Pet food (as donations allow)

Explore VOAWW venue spaces in Everett, Lynnwood, and Sky Valley. Book your community event space today! Rent a VOAWW Space VOAWW offers flexible community event space rentals across Snohomish county. Our centers provide welcoming, accessible spaces for meetings, celebrations, classes, trainings, and community gatherings. Each rental location is situated in a different city and offers unique amenities and layouts. Rental fees support VOAWW programs and services that strengthen communities throughout the region. Everett Lynnwood Sky Valley Carl Gipson Center Cascade View room can host up to 350 guests and features a commercial kitchen. Smaller rooms can fit between 12 and 60 guests. Great for: Birthday parties, retirement parties, company celebrations, meetings, weddings and receptions, and more! Learn More Sky Valley Center Host up to 120 Guests A warm, welcoming space in the A-frame Add on our fully equipped commercial kitchen, ideal for catering and meal prep. Great for: Birthday and retirement parties, holiday celebrations, receptions, company get togethers and more! Learn More Lynnwood Neighborhood Center Our large event rooms—Alder, Birch, and Cedar—can be rented individually or combined into one expansive space, accommodating 130–550 standing guests depending on configuration. We have unique rooms for smaller groups such as our Tech Room, Training Kitchen, and Half Gym. Great for: Birthday parties, company celebrations, trainings, weddings and receptions, corporate retreats and more! Learn More

From help with basic needs like clothing and shelter to assistance with other kinds of resources and programs, the Lynnwood CRC is here to help! Shedule your appointment today. Lynnwood Community Resource Center The Lynnwood Community Resource Center is a one-stop hub of services for people in need. From help with basic needs like clothing and shelter to assistance with other kinds of resources and programs. We make sure our neighbors are supported and cared for in their journeys toward stability. Welcome! We provide a wide range of services, such as what is listed here, but we are available to assist with needs as diverse as our community. If you have a question about a service you need but don't see listed, please reach out to us! Located inside of the Lynnwood Neighborhood Center 19509 64th Ave. W (Second floor #222) Lynnwood, WA 98036 Hours of Operation Monday - Thursday | 9am-12pm & 1pm-4pm Services are available by appointment only due to limited capacity. Call 425-493-3636 to schedule your appointment. Questions? Email lynnwoodcrc@voaww.org Lynnwood CRC Services Résumé building and job search help Treatment program assistance Paperwork and application (such as housing) assistance Healthcare application assistance DSHS system navigation assistance Utility assistance (when funding allows) Emergency shelter assistance (when funding allows) Clothing, shoes, diapers, wipes, and hygiene items (as donations allow) Your Lynnwood CRC Team Etmon Carranza, Program Manager (Habla Espanol)

Now enrolling! Affordable, high-quality early learning and child care for children ages 2 ½ to 5 at our Sultan location. Early Learning & Child Care is our affordable early learning option for children between 2 ½ - 5 years old. ECEAP Preschool Early Learning & Child Care Early Learning / Early Learning & Child Care Early Learning & Child Care Locations SKY VALLEY 605C 1st Street Sultan, WA 98294 For more information, contact Miranda Yocom (425) 212-2941 myocom@voaww.org LYNNWOOD Lynnwood Neighborhood Center 19511 64th Ave W. Lynnwood, WA 98036 For more information, contact Robin Hoover (425) 879-2061 rhoover@voaww.org We offer a high-quality education grounded in the proven Experience Curriculum, led by caring, qualified, and experienced teachers who turn everyday moments into exciting adventures. Through hands-on exploration and play-based learning, children investigate the world around them and build creative problem-solving skills. Enrollment is Open in Sultan and Lynnwood! Designed to support both children and families, our early learning program fosters curiosity, development, and confidence during a child’s earliest years. Select your preferred location below to get started! Sky Valley Lynnwood Social and Emotional Support We help children develop: Positive relationships Emotional regulation Self-confidence and empathy Life skills like tooth brushing and more Our educators provide gentle guidance and use proven approaches such as conscious discipline and positive behavior strategies. Parent Engagement and Support You’re a vital part of your child’s preschool experience! We offer: Monthly family engagement events Monthly newsletters and developmental updates Open-door communication policy Resources Volunteer opportunities Qualified Educators Certified early childhood educators CPR & First Aid trained Passionate, experienced, and dedicated to your child’s success Ongoing CE training Play-based Learning Rooted in the research of leading theorists like Piaget and Vygotsky, our program celebrates each child’s natural curiosity. We believe that children learn best through play, imagination, and active discovery and we design every day to nurture their growth in all areas: cognitive, social, emotional, and physical. Our daily activities include: Creative arts and crafts Outdoor exploration and free play Music, movement and story time Early literacy and numeracy games Healthy Meals & Snacks We serve nutritious, balanced meals and snacks to fuel growing bodies and minds. Fresh fruits & veggies • Whole grains • Child-friendly • Allergy aware Enroll today—let the journey begin! Join a vibrant community where curiosity leads, play is powerful, and every child builds a strong foundation for lifelong learning. Enrollment is open at both of our locations in Sky Valley and Lynnwood. To begin registration, please click your preferred location. Registration will be completed through Brightwheel , a platform to help parents and teachers stay better connected. Sky Valley Lynnwood If you have any questions or would like to learn more before registering, please fill out the form below and someone from our team will be in touch! Add a child Which campus are you interested in attending? * Sky Valley Lynnwood Submit Thank you! We received your inquiry and will contact you soon. Brightwheel to keep you connected! What is Brightwheel? Brightwheel is a secure, user-friendly platform that our teachers use to track daily classroom activities, communicate with families, and manage administrative tasks. As a parent, you’ll receive real-time, private updates on your child’s day—right on your mobile device. Key Features: Photos – Get a glimpse into your child’s day with candid snapshots sent directly to your phone. Stay Connected – Receive timely updates on activities, check-ins, and notes. Reinforce classroom learning with suggested activities at home. Messaging – Easily send messages to your child’s teacher—for example, if your child is sick or running late. Paperless Billing – Enjoy the convenience of secure, online invoicing and payments. Say goodbye to paper checks! Why Brightwheel? Brightwheel offers parents peace of mind by providing a window into their child’s day. We understand how hard it can be to be away from your little one, especially in the early years. With Brightwheel, you’ll feel more connected, informed, and involved in your child’s development—every step of the way.

Volunteers of America Western Washington impact and financial data for 2023 2023 ANNUAL REPORT Top ECEAP Preschool administrators 125 Years of Going Wherever We are Needed In 2023, Volunteers of America Western Washington celebrated its 125th year and experienced remarkable growth, reflecting our unwavering commitment to serving the community's evolving needs. Founder Ballington Booth once remarked "we will go wherever we are needed and do whatever comes to hand," and we take this to heart. Our year was one of growth and ambitious service. “Go into the world and do well. But more importantly, go into the world and do good.” – Minor Myers Jr. Our staffing levels increased nearly 58% to a total of 744 employees across 8 programs and dozens of service areas. Hundreds of volunteers have contributed tens of thousands of hours of time in service to their neighbors. Food distribution surged by 55%, and the community food banks and pantries welcomed over 84,000 individuals, more than ever before. We replaced the Eviction Resolution Pilot Program with tenant-landlord mediation, adapting swiftly to address emerging challenges in stable housing. Our preschool enrollment reached nearly full capacity, indicating the heightened demand for quality early childhood education. As we look to the future, ambitious projects such as the Sky Valley Teen Center, the Lynnwood Neighborhood Center, and endeavors in affordable housing in Burlington highlight our dedication to community development and fostering thriving communities and empowering individuals toward self-sufficiency, ensuring a brighter future for all. Empowering People. Strengthening Communities. HOUSING SERVICES 124 households were served with rental assistance and wraparound case management to help them become self sufficient. Throughout the year, 6 clients went to school or a certification class, 26 gained employment, and 58 increased their income. CARE CRISIS RESPONSE Our Behavioral Health team answered more than 105,000 calls across four regional crisis lines; plus 44,368 calls and 27,545 chats and texts to the 988 Suicide Prevention Lifeline; and the Native & Strong Lifeline, serving our Indigenous population 24/7 assisted more than 4,500 Native people in crisis. NORTH SOUND 211 Resource & referral specialists handled over 53,000 calls with 3,490 Coordinated Entries to assist those experiencing homelessness, 403 referrals to Domestic Violence Services of Snohomish County, and over 9,000 boxes of food distributed to the community through the Nourishing Neighborhoods program. HUNGER PREVENTION The Everett Food bank served 67,571 individuals and delivered to 45 homes twice per month. In Sultan, over 17,000 people came to our door, and 4 home-bound clients received weekly deliveries. The Food Distribution Center supported local food banks and meal programs with more than 9.5M lbs of food in 2023. COMMUNITY RESOURCE CENTERS Centers in Arlington, Lake Stevens, and Sultan (serving the Sky Valley) offered nearly $2M in direct assistance to struggling families and individuals. Families were served with backpacks and supplies to start the school year, shopped with first responders at the holidays, and received basic needs, referrals and support year-round. ECEAP PRESCHOOL The Early Childhood Education & Assistance Program supports families with holistic services in addition to preparing young learners for entry into Kindergarten. With the availability to serve 40 students and families in Monroe, 60 in Sultan, and 60 in Everett – we ended 2023 near full capacity. PERSONAL SUPPORT SERVICES In addition to other assistance, our PSS team provides support for independent living to 75 adults with intellectual or developmental disabilities. And our Meaningful Day program offers connection and personal expression to help clients with IDD, their caregivers, and the community thrive. DISPUTE RESOLUTION CENTERS Throughout Snohomish, Island, and Skagit Counties, we facilitated conflict resolution for 1,098 families, small claims parties, parents, tenants, and landlords. And nearly 19,000 people were served through fair housing training, restorative practices, and homelessness prevention programs. REFUGEE STABILIZATION At our welcome center in 2023, we served 1,597 new refugees among 11 nationalities. They received essential basic knowledge about their new neighborhood, local culture, legal system, school system, and more. Clients were able to obtain professional licenses/certifications through scholarships, and supplies for housing and transportation were secured, enabling them to successfully integrate into their Snohomish County communities. STAFFING GROWTH Ending the year with 744 employees, up from 472 at the start of 2023, represents unprecedented expansion of staff to meet the needs of our community. Numbers were up across the board. Our ECEAP team nearly doubled, while Disability Services saw an addition of 55 employees and Behavioral Health grew 103% to support our region and state with crisis care services. AGING WELL The Carl Gipson Center in Everett is a membership-based community for ages 50+ with 46 activities serving more than 1,000 active members and offers a hub of education and opportunity for other underserved populations. In Sultan, the Sky Valley Center, 260 individuals were served with lunch and personal enrichment activities and classes. Breaking Free Tales of need are not difficult to find. Those who reach out for help are the heroes of their own story, with our staff, volunteers, and community partners playing supporting roles. There is no end to the potential for growth and self-sufficient living. And, while many of those we serve are facing chronic hunger, stark homelessness, debilitating crisis, or crushing uncertainty, there are those who are hard at work, with quiet determination to make better decisions and choosing a life where anything is possible. Meet Victor. Victor walked out of prison on January 10, 2023. Forty-eight hours later, his life changed forever. With only clothes and a handful of paperwork, he missed the bus that was scheduled to take him to Oxford House where he would be living. In despair, he turned to the Washington State Department of Social and Health Services (DSHS), who in turn, referred him to the Arlington Community Resource Center. He made his way to the office in Smokey Point on January 12. He recounts leaving his then-wife outside because he was already stressed out about being sent away from DSHS. And her becoming increasingly irate at not being able to light her cigarette was more than he could handle. Victor entered the office and encountered Patty, an intern from AARP, who offered him food. But he wasn’t hungry. He could only tackle the immediate hassle, which was getting his wife’s cigarette lit. Patty ushered him into the office of Site Director Marlydann Dugger, whose first question was, “What do you need right now?” “A lighter,” be blurted out. Marlydann couldn’t provide one but probed further. She noticed that he was “nervous and sure that missing his appointment meant that he was now facing homelessness.” She reached out to Oxford and explained the dilemma. “[The housing services rep] reassured me that Victor could still move in and offered to come pick him up and take him ‘home.’ This would be the first time that ‘home’ was a reality for Victor [in over 5 years].” This encounter was the first of a weekly meeting that continues today. Homelessness, divorce, debilitating anxiety, and living in a rigidly planned environment in both prison and at Oxford House had destroyed his confidence to make decisions and be responsible for himself. When he would show up on Thursday afternoon, he didn’t always know what he needed. He just knew he felt safe. Every conversation gives him the strength to keep moving forward. Every bit of advice, he takes it to heart. He doesn’t know where he’d be without the ACRC, knowing they believed in him before he could believe in himself. In between navigating the web of Social Security Disability, child support modification, transportation logistics, and employment, Marlydann and Victor discuss things like time travel, light bulbs, and the time she gave him a burrito because he was hungry. It turns out, he didn’t eat it until he got home. “I was at the bus stop, and it was cold. I was freezing. And I was so hungry, but I kept that burrito in my pocket to keep me warm,” he says without a hint of irony. Even after the ACRC moved to its current location on First Street in downtown, Victor maintains a standing appointment. It's mostly out of tradition or habit, but also because Marlydann continues to be a support while he begins to trust himself again and reintegrate productively into society. He now works the Taco Bell drive- through and is amazed that he can make $17 per hour, live clean, and feel “ready to face life by myself. I’ve gone from my wife leaving me at a rest stop holding a plastic container of food to working and driving.” He encounters many people at the drive-through window or wandering about outside. “I tell them, ‘These people [at the ACRC] can help if you’re homeless or hungry. I mean, I was grateful when Marlydann handed me a sleeping bag, shirts, and underwear. But I had no idea of the full potential of this place.” Never stopping to think of the progress that’s been made is largely due to his own efforts, he calls Marlydann his life coach, a title she refuses to accept. “It’s all him,” she emphasizes, appreciating his newfound confidence in his ability to “do life.” And on this most recent Thursday, Victor is still learning the idea of full potential. This time, it’s his own. Board of Directors Suzan Sturholm, Board Chair Todd Brunner, Properties Board Chair Chris McGinness, Finance & Audit Committee Chair Stephen Zimmerman, Governance Committee Chair Paul Butler Aimee Do Todd Henrichsen Vicci Hilty Mark Hulst Bryan P. O'Connor Lori Schlindwein Amit Singh, Ph.D. Brian Smith Shannon Testa Kirstin Tyner Brenda White “The best way to find yourself is to lose yourself in the service of others.” Mahatma Gandhi Leadership Brian Smith, President/CEO Kristi Myers, Chief Operations Officer Jennifer Nobiling, Chief Financial Officer Levi Van Dyke, Chief Behavioral Health Officer Jan Olsen, Executive Asst. & Board Secretary Dixie Behn, VP of Infrastructure Claire Danielson, VP of Finance Chris Eck, VP of Programs Kristin Ely, VP of Strategic Initiatives Olga Fedorovski, VP of Human Resources Jessica Moore, VP of Development Kirk Pearson, VP of External Affairs Steve Woodard, Ph.D., VP of Community Engagement Revenue & Support | $114,681,246 Private Support ............................. $1,905,536 (Individuals, Corporations, Organizations & Foundations) Public Support .............................. $89,117,620 (Government Contract & Grants) In-Kind ........................................... $22,223,108 Program & Other ........................... $1,434,982 Operating Expenses | $109,373,536 Management/General ....................... $6,072,179 Fundraising ......................................... $1,206,035 Programs & Services ...................... $102,095,322 Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request. OUR 2023 From the teams who work together to the people we serve and everyone on this journey with us, thank you for helping us celebrate 125 years of community!

Galina Volchkova Executive Director, Housing Services 425-212-3950