DONATE 2021 ANNUAL REPORT Steve Corsi, Psy. D. President/CEO Welcome, As we enter into recovery from the COVID pandemic, Volunteers of America Western Washington looks to our community for guidance on how to serve them in meaningful ways, for it is those who are in need that guide our mission and direct our purpose. When we paused to listen, we heard numerous times that the gap was closing. Hope was just around the corner. Stability was in sight. In response, our Hunger Prevention team responded by cutting the ribbon on a 60,000-sf food distribution center in Arlington supporting our food bank coalition partners in moving 5.4M pounds of food into homes where it’s needed most. Our Behavioral Health team responded by expanding to include tribal crisis services for our Indigenous friends and neighbors and began preparation to launch 988, a state-of-the art, one-stop, suicide prevention hotline. Our Early Childhood team, with their ECEAP low-income preschools and wraparound services, responded by opening 20 additional slots in an underserved area to guide young learners in a path of readiness for kindergarten and their parents toward self-sufficiency. The Housing Services team, long in hibernation, rapidly reassembled to respond to need and fully mobilized in July by expanding their team ten-fold to connect residents to $54M in rental assistance benefits. Our Dispute Resolution Centers responded by introducing the Eviction Resolution Pilot Program (ERPP), facilitating tenant-landlord agreements to prevent evictions. Our senior programs, youth coalition, and community resource centers (CRCs) responded by providing individuals a safe place to be seen, heard, and taken care of. These are a few of the meaningful ways our VOAWW family has cared for, advocated for, and delivered services to over 315,000 people in Washington over the past year. I have personally witnessed people with tears running down their face as our team put boxes of food in their car who have told us, “I never thought I would have to go to a food bank,” or others who have said, “If VOA had not been there for us, my family would be homeless right now,” or, “I made the call and she talked me into staying alive one day at a time, and it’s been years now.” I am inspired by the way our staff and volunteers show up and respond each day, in ways big and small across eight very diverse service programs to create a foundation of hope where a life of stability is possible. Please join me in revisiting 2021, where I hope that you also find inspiration in the stories and achievements we are honored to share. In His service, Steve Corsi, Psy.D. Suzan Sturholm Board of Directors Chair IN PURSUIT OF STABILITY As the COVID-19 pandemic moves from global crisis to recovery, so does the physical, mental, and social health of the local communities we serve. Last year, rising vaccination rates literally opened doors to opportunities for employment, education, fellowship, and revitalizing a weary economy. Though moving in the right direction, progress is slow, and stability remains elusive for many. Volunteers of America Western Washington is devoted to supporting those in pursuit of healthy, independent lives. With 8 service areas, 483 employees, and 247 active volunteers, we carry on VOA founder Ballington Booth's mission to "go wherever we are needed and do whatever comes to hand." We have continued to expand our services, pivot our response to areas of critical concern , and strengthen our foundation of providing for basic needs like food, shelter, wellness, education, and a sense of belonging. Here is a look back at how we answered the call for our most vulnerable neighbors in 2021. VOA opened a new 55,000 sf food distribution center in Arlington in October 2021. This expansion provided a more efficient way to move out 5.4M pounds of food to the communities we serve, representing 4.5M meals in homes where it is needed most. FOOD Housing Services mobilized in July and grew from a team of 8 to 84 housing navigators. Rapid Rehousing launched in 2021 to help households to quickly exit homelessness and return to permanent housing by supporting financial independence. HOUSING A total of 270 children were served through the Early Childhood Education & Assistance Program (ECEAP) preschool in Sultan, Monroe, and Everett. PRESCHOOL Across Snohomish, Skagit, Whatcom, Island, and San Juan counties, we fielded 32,342 calls for referrals to resources to provide assistance in a time of need. This amounts to more than 130 calls every business day. NORTHSOUND 2-1-1 In Arlington, we disbursed $4.85M in direct assistance to aid in housing, utilities, transportation, and childcare. The Lake Stevens Community Resource Center opened in January 2021 and provided 3,055 individuals with nearly $2.1M in subsidies. In Sky Valley, more than $1 million in direct assistance and 276,152 pounds of food were distributed. COMMUNITY RESOURCES East Snohomish County hosted two cold weather shelters for nights when the temperature fell to 3 4º or below. Safe haven was given to 81 individuals in Monroe and 63 in Snohomish. A total of 909 bed nights were provided during the season. Maud's House emergency shelter housed 21 mothers and 27 children. SHELTER Last year, in partnership with the City of Everett, VOA took over the operations for the Carl Gipson Center on a 14-year lease that will connect seniors and community members to social interaction and physical fitness. In Sultan, the Sky Valley Elderly Nutrition Delivery (S.E.N.D.) program provided 42 homebound seniors with 14,452 prepared meals delivered to their door, all year long. LIVING WELL Total chats received from imhurting.org, our 24-hour crisis chat support, exceeded 12,000 last year. This is in addition to the 105,24 1 calls that were made to across four staffed crisis lines. The Washington Indian Behavioral Health Hub was launched, serving as a central access point for those affiliated with the Native American and Alaskan Native Communities, from helping navigate Joel's law to providing culturally appropriate resources to overcome barriers to assistance. BEHAVIORAL HEALTH VOA operated 31 houses to provide in-home care to 92 individuals with intellectual and developmental disabilities. Direct Service Professionals spent 428,900 hours to help clients develop skills for healthy, meaningful lives. PERSONAL SUPPORT DISPUTE RESOLUTION CENTERS LEAD THE WAY COVID-19 changed the way of life for so many. Suddenly, the guarantee of a job turned to uncertainty. A sense of home and safety began to crumble without access to reliable income. In 2021, the pandemic was clinging to its second year, and as eviction moratorium protections began expiring, The State of Washington recognized that gaps remained. To help families avoid homelessness and bankruptcy, state lawmakers looked to impartial mediators to help bridge the financial divide before eviction cases made their way to court and launched the Eviction Resolution Pilot Program (ERPP). Volunteers of America Western Washington's Dispute Resolution Center was founded in 1982 as the Rental Housing Mediation Service. In 1986, it became the first dispute resolution center in the State of Washington. Uniquely qualified for this large-scale endeavor with more than 30 years of preparation behind us, we rolled out the ERPP program in July 2021 and became the first of its kind in the nation. And, because participation in the ERPP is voluntary, free, and confidential, it empowers renters who need support to champion their independence and take ownership of their future. Likewise, landlords experiencing ongoing challenges could also seek help, avoiding an uncertain fate. every number is a home in need of hope. 1,118 individuals directly served 97.2% tenancies sustained 716 settlements reached 30.37% living 300% or more below federal poverty level Combined with this program, Housing Navigators connected 6,566 households to $57.1M in rental assistance. Housing Services and the Dispute Resolution Centers worked together to provide a path to hope and stability in a time of critical need. From scaling up a team ten-fold to rolling out the nation's first-ever program to prevent an eviction crisis, Volunteers of America Western Washington paved a way through unpredictability for thousands who had nowhere else to turn. "Stability is peace that flows from the knowledge that tomorrow will not be desperate or trying. From early childhood to old age, VOAWW reminds people that stability is just ahead." - Aaron O., Development Team Edelia Edelia Mendoza* (not pictured) is a single mom. A college student pursuing a nursing degree. An immigrant. A survivor of domestic abuse. Edelia Mendoza is persistent. In 2020, a new job at Boeing as an electrician suddenly evaporated. “In June, there were rumors of layoffs because of COVID,” she remembers. “It was in order of seniority, and I was one of the newest employees, so they let me go.” That was in July. By September, she was falling behind on rent. Unemployment benefits were not enough to support herself and her son Mateo. “I was visiting the food banks to get meat and vegetables, so I could cook. But there’s still the car, phone, rent, insurance, and everything else that needs to be paid.” And the need was dire. Edelia faithfully made rent payments of what she could afford, but the partial amounts couldn’t prevent the balance from ballooning to more than $13,000 as the pandemic continued into its second year. Luckily, the staff at the HNN Communities property where Edelia lived were compassionate and knowledgeable about residents in similar circumstances. They helped her connect to Volunteers of America through 2-1-1. She worked closely with her housing navigator and learned she qualified for rental assistance, giving her the freedom to stay enrolled in school while being at home to care for Mateo as he attended school remotely. Edelia is now caught up on her rent. She is still in school and looks forward to a career as an RN. A career with a future, “so this doesn’t happen again.” Meanwhile, she drives for Uber part-time and was just offered her job back by Boeing. The other side of stability is in sight, and VOA was there to fill in the gaps to reach it. *All names have been changed to protect confidentiality. FINANCIAL SUMMARY View in PDF <1% Program & Other $748,686 1.7% Private Support $1,659,774 (Individuals, Corporations, Organizations & Foundations) In-Kind $11,951,264 12% 85.6% Public Support $85,407,646 (Government Contracts & Grants) Total Support & Revenue $99,767,370 >1% Fundraising $792,802 93.9% Programs & Services $93,943,685 Promoting Self-Sufficiency $79,692,850 Fostering Independence $11,410,849 Encouraging Positive Development $2,839,986 5.3% Management / General $5,308,189 Total Expenses $100,044,676 Ellie & Dixie Ellie the potato puller. Ellie the Christmas Elf. Ellie the recipient of the Presidential Volunteer Service Award for the last nine years running. Ellie Behn grew up in the halls of VOA. She has volunteered with us since the age of four, when her mom, Dixie, began work here more than twelve years ago. Dixie says that without VOA, Ellie wouldn’t love service as much as she does. Ellie admits, “Asking me my favorite part of volunteering is like asking about a favorite child. But pulling potatoes was probably the most fun I’ve had.” Then, turning to her mom, “When can we do that again?” "That day was spent pulling potatoes and chasing voles,” Dixie says with a smirk. “She had a blast.” Both have spent their lives serving others, whether as a vocation or a volunteer. Dixie’s jobs in the court system, adult probation, and emergency dispatching often saw her helping the same people time and again, most of whom were struggling with chemical dependency and mental health. After ten years, her realization that these struggles “...were really a basic needs issue. Basic needs weren’t being met. I knew I had to be in a line of work that targeted the root cause of so much suffering.” After managing a drug and alcohol treatment facility in Everett for 10 years, everything suddenly changed when the facility closed. Without an income, Dixie sought help from VOA for rent and utilities. “It was about two months in when my case manager told me they were hiring for a receptionist. It was only ten dollars an hour, but it was something. And I knew I could make a difference.” She extended that belief to her children, repeating her mantra that one hour of service can change a life. With Ellie in tow, Dixie has changed positions throughout her tenure, each with progressive responsibility. Over those years, Ellie has volunteered in myriad ways from the Stuff a Bus event to the Meaningful Day Program to an annual tradition of acting as the VOA Christmas Elf. Dixie now serves as the Director of Property Management, while Ellie is entering her Senior year of high school with sights set on the University of Washington for a degree in clinical psychology, so she can return to VOA in our crisis services. Dixie says the future of VOA is full of opportunity. “With our leadership, the amount of ideas, the expansion, we are finding more ways to help and continue to grow. Too many still don’t know who we are, but I see so much possibility to reach more outlying communities and spread the mission.” For those who ask what our organization is about, she tries to offer a concise way to describe it. “I used to say, ‘We are a social services agency that assists the community through food banks, ECEAP preschool, dispute resolution, and go on to list everything we do. Now I say, ‘Wanna know what we’re about? Come volunteer with us.’” Chimes in Ellie, “We aren’t just a food bank.” Dixie and Ellie Behn have given of their time to VOA, Lake Stevens, and other Snohomish County communities to make them better places for having served. Their story was featured as part of 2021's "I am VOA" campaign. PO Box 839 Everett, WA 98206-0839 info@voaww.org 425.259.3192 Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request.

Resolve disputes quickly and affordably through mediation. Our trained mediators help individuals communicate effectively and reach mutually satisfying agreements—without the stress of the legal system. Mediation Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Mediation & Conflict Resolution As an alternative to living with the stress of conflict or the anxiety of the formal legal system, mediation can help people in conflict find workable solutions quickly and affordably. Using a voluntary and confidential process, impartial mediators help parties in conflict reach a mutually satisfying agreement. Mediators assist parties in communicating with each other and encourage everyone to collaboratively solve a problem with a solution that meets everyone's needs. Call Email Family, Community & Parent/Teen Find help navigating a divorce, implementing a parenting plan, eldercare, neighborhood discussions, and more. Learn More Landlord & Tenant Mediation Resolve rental issues with free landlord-tenant mediation, consultation, and support—find fair solutions that work for all. Learn More Workplace Mediation Helping teams navigate workplace conflict through skilled mediation that fosters collaboration & lasting solutions. Visit Page Small Claims Court Mediation Services Small claims mediation is your first court step—no need to contact us; mediators are provided at court. Learn More Family, Community, and Parent/Teen Mediation Services Our highly trained mediators can help in instances of divorce, building parenting plans, eldercare, parent/teen issues, neighborhood discussions, and more. Scheduling & FAQ What to Expect from Mediation ROLE OF MEDIATOR Mediators at the DRC are impartial, third party facilitators. They are present to help the clients communicate effectively about their dispute and encourage the clients to work collaboratively toward a solution. The mediators will not take sides or give advice. They will not tell you what to do or impose a decision on you. GOOD FAITH In mediation you will be asked to participate in good faith. This will include listening to the other party, keeping an open mind about solutions, share all pertinent information, and truly working toward a win-win solution. Clients will be asked to give serious consideration to proposals made during the mediation. COMMON COURTESY It is very important for clients to participate in mediation using basic rules of common courtesy. You will be asked to refrain from interrupting the other party, using inflammatory language, name calling and pushing the other party's hot buttons. THE PROCESS The process is designed to help you communicate with the other person and focus on problem solving. It will include an introductory statement by the mediators, followed by uninterrupted statements by each of you. This statement should focus on what has brought you to the mediation and what you would like to see happen. The mediators will then help the two of you create a list of items to discuss during the mediation. You will be given an opportunity to negotiate with the other person while the mediators assist by facilitating the conversation. Finally the mediators will put into writing any agreements the two of you reach. PREPARING FOR MEDIATION It's important for mediation clients to be prepared. Please remember to email any paperwork you will need to help make an informed decision to your case manager prior to the mediation. It can also be helpful to complete a Mediation Preparation Worksheet. With online mediation, it is important to provide these documents to your case manager at least two weeks prior to your mediation. LEGAL ADVICE Neither DRC staff nor the mediators in a case will provide legal advice. If you need the assistance of an attorney prior to your mediation, you are encouraged to seek any outside information you will need to help you negotiate. Mediation Resources Family Mediation Application Plain Language Parenting Plan Form Agreement to Mediate Fee Discount Application Scheduling Mediation & FAQs Mediation Preparation Worksheet Worksheet for Dividing Property & Debt 10 Tips for Workplace Conflict Resolution Mediation Fee Refund Policy A non-refundable fee of $75.00 per party for case management applies. After mediation fees are received by both parties, the fees are not refundable; however, the case will be placed in holding for one year, during which time clients may schedule mediation. After one year the fees are forfeited. Cancellations requested after a mediation has been scheduled will result in fees being applied to future sessions and those fees will not be refunded. Cancelled mediations will require a $65 rescheduling fee. Separate Homes, Connected Families AVAILABLE ON-DEMAND 24/7 This Co-Parenting class assists parents going through divorce, helping them explore the changing family dynamics and relationships. Discounts available to low income households. To register, please contact our Mediation Team, (425) 339-1335 or mediation@voaww.org Landlord & Tenant Our Landlord Tenant Line is dedicated to supporting you with a comprehensive range of services. We offer free consultation, conciliation, fair housing services, and training to help both tenants and property owners navigate rental issues effectively. Whether you're facing a dispute or looking to better understand your rights and responsibilities, our expert team is here to provide guidance and work toward fair, lasting solutions. For immediate support, contact us at: ltinfo@voaww.org 425.339.1335 ext. 4 Landlord Fund Programs WA Landlord Association Multifamily Housing Association Rental Housing Assoc. of WA Small Claims Court Mediation Services When you file a claim in Snohomish County (Cascade, Everett, Evergreen or South Division), Island County or Skagit County, your first date of appearance at court will be for a mediation session. You do not need to contact the Dispute Resolution Center prior. Mediators will be automatically provided for your mediation session at the courthouse. If you have questions about filing your court paperwork or the court process, you will need to contact the appropriate District Court. Small Claims Process THE DAY OF YOUR HEARING The judge will give opening remarks about the mediation process and why it’s beneficial to participate fully in the process. The judge will call through the calendar and in cases where both parties to a case are present, they will be sent to mediation. You will be connected virtually to the DRC mediation team who will help you through the mediation process online. A laptop or other devise is needed for your session. A professional mediator will help you negotiate your case to see if a satisfactory resolution can be reached. All settlements are legally binding and protect both parties. There is no risk in settling your case. If either party breaks the contract, the other can request trial before a judge. HOW TO PREPARE Bring all documentation to mediation that you will be presenting at trial. This allows all parties to make an informed decision based on what will be presented at trial. Witnesses are not necessary at mediation and will be asked to wait outside of the mediation. Witnesses only participate in mediation if all the parties listed in the dispute agree to have the witness participate. THE PROCESS Mediators are neutral 3rd parties and do not give legal advice or recommend how to resolve your case. They are highly trained and will guide you through a process that will allow each party an opportunity to share the views and options for resolving your case. Once a mutually satisfying agreement has been reached the mediator will write out your agreement which captures the details of your settlement. The mediation process is confidential. Requests and offers are protected by confidentiality. Once you go to trial the judge will not hear offers made in mediation. This allows you to be creative and flexible when making offers to resolve the case. POSSIBLE OUTCOMES The process is designed to help you communicate with the other person and focus on problem solving. It will include an introductory statement by the mediators, followed by uninterrupted statements by each of you. This statement should focus on what has brought you to the mediation and what you would like to see happen. The mediators will then help the two of you create a list of items to discuss during the mediation. You will be given an opportunity to negotiate with the other person while the mediators assist by facilitating the conversation. Finally the mediators will put into writing any agreements the two of you reach. Skagit Valley Small Claims Mediation Within Skagit County most small claims cases are required to go through mediation before trial will be conducted. Learn more by visiting the Skagit County District Court website . Need help? Call Skagit Valley DRC 1-800-280-4770 Skagit Valley Online Mediation Mediation is a great, cost-effective alternative to formal legal systems and dealing with the stress of conflict; parties are able to find satisfying solutions in a timely manner. Led by skilled impartial mediators, this confidential, voluntary process fosters collaborative, communicative problem-solving. Applicable to diverse disputes, including: Family: such as divorce, parenting plan, elder care and parent/teen issues Neighborhood Business/Consumer Landlord/Tenant Workplace Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Mediation & Conflict Resolution program, send us an email today. Contact Us! BACK TO TOP

From help with basic needs like food and shelter to assistance with other kinds of resources and programs, the Sky Valley CRC is here to help! Sky Valley Community Resource Center The Sky Valley Community Resource Center is a one-stop hub of services for people in need. From help with basic needs like food, clothing, and shelter, to assistance with other kinds of resources and programs, we make sure our neighbors are supported and cared for in their journeys toward stability. Welcome! We provide a wide range of services, such as what is listed here, but we are available to assist with needs as diverse as our community. If you have a question about a service you need but don't see listed, please reach out to us! 701 1st St, Sultan, WA 98294 Hours of Operation Monday - Thursday | 9am-4pm skyvalley@voaww.org | 360-793-2400 Sky Valley CRC Services Résumé building and job search help Emergency food Free shower program (more information below) Treatment program assistance Paperwork and application (such as housing) assistance Healthcare application assistance DSHS system navigation assistance Utility assistance (when funding allows) Emergency shelter assistance (when funding allows) Clothing, shoes, diapers, wipes, and hygiene items (as donations allow) Pet food (as donations allow) 617 1st St Sultan, WA 98294 Free Shower Program Showers are available to the public at no cost. Last entry is 30 minutes prior to close. We provide soap, shampoo, and other hygiene items. Clothing is available on a first-come, first-served basis as donations allow. MONDAY & THURSDAY | 12pm - 4pm (last entry at 3:30pm) QUESTIONS? Please call (360) 793-2400

VOAWW's ECEAP is a low income affordable preschool in Everett, Monroe, and Sultan that prepares students and their families for success. Enrollment is Open! Everett • Monroe • Sultan • And newly opened Lynnwood! Click here to begin the application process. ECEAP Preschool is a free option for qualifying families serving children 3 - 5 years of age . ECEAP Preschool Early Learning & Child Care Early Learning / ECEAP Preschool ECEAP Preschool Locations TRAILSIDE 1300B 100th Pl SE, Everett, WA 98204 For more information, contact Jessica Armstrong: (425) 355-5193 • jarmstrong@voaww.org MONROE 261 Sky River Parkway, Monroe, WA 98272 For more information, contact Sierra Straka: (425) 284-9720 • sstraka@voaww.org SKY VALLEY 701 First St, Sultan, WA 98294 For more information, contact Miranda Yocom: (425) 212-2941 • myocom@voaww.org LYNNWOOD 19509 64th Ave W, Lynnwood, WA 98036 For more information, please call (425) 683-0903 Did you know? About half of the children in the United States start kindergarten unprepared. Children who live in low-income and unstable homes are the most at risk for not being school-ready. Compared to similar children who do not attend, children in ECEAP preschools are: Healthier when they start kindergarten More likely to graduate from high school and go onto college More likely to be employed and to earn more as an adult Less likely to be in special education or repeat a grade Less likely to become pregnant as a teen Less likely to become involved in a crime Volunteers of America Western Washington improves these risks by offering Early Childhood Education and Assistance Program (ECEAP) preschool programs in Everett, Sultan, and Monroe. In addition to academics, our ECEAP staff have always supported our students' families to ensure they have what they need to grow and succeed together. We proudly continue our family support by: Providing home connection materials to students for hands-on learning Regularly delivering food to our families Connecting our families with the resources they need, including finding qualifying funding through VOAWW Connect Staying in contact with our families to support them through any challenges or needs A Jump Start Learn more about ECEAP programs from Snohomish County Learn More Interested in learning more about ECEAP Preschool? Download and return your screening form to the campus where you are applying. Applications in other languages are available upon request. ECEAP Combined Screening Form (Eng) Download Formulario de evaluación combinado ECEAP (Esp) Descargar OR Fill out this online form or call 425-212-2941, and we will contact you soon with information about program eligibility and availability.

Resources and referrals for food, shelter, and support in Lake Stevens, Granite Falls, and Snohomish. Lake Stevens Community Resource Center The Lake Stevens Community Resource Center is a one-stop hub of services for people in need. From help with basic needs like food, clothing, and shelter, to assistance with other kinds of resources and programs, we make sure our neighbors are supported and cared for in their journeys toward stability. Welcome! We provide a wide range of services, such as what is listed here, but we are available to assist with needs as diverse as our community. If you have a question about a service you need but don't see listed, please reach out to us! 8021 20th St SE #A102 Lake Stevens, WA 98258 Hours of Operation Monday - Thursday | 9am-12pm & 1pm-4pm (425) 405-2252 | lakestevenscrc@voaww.org @voawwlscrc LSCRC Services General resources and referrals Résumé building and job search help Emergency food Treatment program assistance Paperwork and application (such as housing) assistance Healthcare application assistance DSHS system navigation assistance Rent & utility assistance (when funding allows) Emergency shelter assistance (when funding allows) Clothing, shoes, diapers, wipes, and hygiene items (as donations allow) Pet food (as donations allow) Growing the Future of Today's Families A safe place for young parents to ask for help, find resources for stability, and connect with each other. QUESTIONS? Please call (425) 405-2252 617 1st St Sultan, WA 98294

The Point-In-Time (PIT) Count measures homelessness on a single night throughout the nation. Skagit County Point-in-Time Count Each January, communities across the nation come together for the Point-in-Time (PIT) Count, measuring homelessness on a single night. Get Involved Participate If you’re experiencing housing insecurity, your participation makes a real difference. The information collected decides how much state and federal funding comes to Skagit County. Receive free resources and supplies throughout the county. Learn More Volunteer Join our PIT Crew! Volunteers will help with the count by collecting information, as well as distributing resources and supplies. Invite friends, family, or coworkers to join and make an even bigger impact! Register Donate While the PIT Count is funded by the County, items like tents, hats, and weather gear are often not covered. Support the count with a secure online donation or order off of our eco-friendly wish list below. Make a Gift Partner Help raise awareness, boost participation, and even host a pop-up location—all while deepening understanding of how the housing crisis impacts our community. Click the button to fill out a form, and let’s start collaborating today! Partnership Inquiry Skagit County PIT Count Pop-Up Locations If you are experiencing homelessness, survey collectors will be distributing supplies and collecting information throughout Skagit county at various pop-up locations. Please check location details for dates and times closer to the next count. Surveys will be completed to get a broader understanding of individual needs in Skagit County. Your personal information is confidential and will not be used for any other purpose. Why it Matters The data determines state and federal funding, helping to bring local resources and support to Skagit County. If you’re facing housing insecurity, your participation makes a direct impact and your information stays confidential. More Information about the Point-in-Time Count The Point-in-Time (PIT) Count is a survey that shows how many people are experiencing homelessness in communities across the United States. This information helps local programs plan services and make sure resources go where they are needed most. Many individuals and families without stable housing often go unseen. To address the housing crisis, we need to understand how many people have access to shelter and how many are still without a safe place to stay. The PIT Count is required by the U.S. Department of Housing and Urban Development (HUD). It includes people who are unsheltered as well as those staying in emergency shelters, transitional housing, or Safe Havens on a single night. Your participation in the PIT Count is more than just a number. Whether you're experiencing homelessness, joining the PIT Crew, hosting a pop-up to distribute resources, you make a direct impact on the amount of funding Skagit County receives. Your donations will provide crucial resources — warm clothing, bedding, hygiene kits, and more — to people in need. These will be distributed by our outreach teams and at pop-up locations throughout the county. Every contribution helps directly support our neighbors in need. Looking for another way to give? Explore our Amazon Wish List. The items we’ve chosen are eco-friendly and help reduce waste from batteries, single-use products, and non-biodegradable materials. Browse Wish List

VOAWW proudly offers two high-quality early learning options to support families in the communities we serve. Preschool & Child Care Services Volunteers of America Western Washington proudly offers two high-quality early learning options to support families in the communities we serve. ECEAP Preschool Early Learning & Child Care ECEAP Preschools (Early Childhood Education and Assistance Program) are a state-funded, completely free preschool option for eligible children and families. This is available in Everett, Monroe, Sultan, and Lynnwood. Our other program is an Early Learning/Child Care center . This is a high-quality preschool program available in Sultan and Lynwood . We provide a full preschool program as well as extended hours before and aftercare if needed. We offer competitive rates and sibling discounts. LEARN MORE ABOUT ECEAP Preschool Visit Page LEARN MORE ABOUT Early Learning & Child Care Visit Page In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Resolve workplace conflicts with expert mediation and coaching. Our experienced team helps businesses navigate disputes professionally, foster communication, and build productive work environments. Workplace Services Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Workplace Services With nearly 40 years of experience in conflict resolution, we are your trusted partners in navigating difficult situations effectively and professionally. Conflicts happen. The key is resolving them efficiently and professionally. Our team of highly trained mediators brings exceptional expertise, advanced professional backgrounds, and expert management coaching. We specialize in fostering an impartial environment for open communication, building mutual understanding, and creating solutions that work for everyone. Mediation Helping teams navigate workplace conflict through skilled mediation that fosters collaboration & lasting solutions. Learn More Workplace Trainings Strengthen your team with workplace trainings that build communication, reduce conflict, and boost collaboration. Visit Page Facilitation Guide your team through change with expert facilitation that keeps conversations focused and productive. Learn More Coaching Our coaches provide tools and support for leadership, communication, and growth. Learn More Mediation We specialize in helping parties in conflict collaborate to develop mutually beneficial solutions and foster improved working relationships. The Dispute Resolution Center (DRC) offers the support of two highly skilled mediators who are dedicated to: Creating a safe and respectful environment where all parties can express their perspectives. Facilitating open dialogue and encouraging the exchange of ideas to address issues and promote progress. Assisting in drafting agreements that reflect the mutual understanding and consent of the parties involved. Professional Training VOAWW’s Dispute Resolution Center offers practical, engaging workplace trainings designed to improve communication, reduce conflict, and strengthen team dynamics. From conflict resolution and active listening to managing difficult conversations, our customizable trainings equip teams with skills to create a more positive and productive work environment. Learn more about our training options and how we can support your team’s success. Visit our Training Page Facilitation Facilitation services are for groups of 5 or more, focused on a specific task such as facilitating an annual board of directors meeting, helping a homeowners association create new bylaws, merging two teams, or brining on a new team member. Bringing in an impartial facilitator to assist with such events can be an effective and efficient way to produce peaceful outcomes and move the group forward to finding a resolution. Coaching Trained coaches help the individual move through conflict in a productive way. The coach serves as a sounding board and helps the client identify their goals and areas of desired improvement. Our trained coaches provide tools for leadership development and conflict management including effective communication, active listening, emotional intelligence, de-escalation, developing trust, and restorative practices. Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Workplace Services, send us an email today. Contact Us! BACK TO TOP

Amanda Etchey Executive Director, Integrated Community Services

Community impact and financial data for 2022. 2022 ANNUAL REPORT Who We Are Locations Board of Directors Leadership Donate More Top A YEAR OF RESILIENCE After recovering from the immediate crisis of COVID-19, the world is slowly returning to pre-pandemic life. And while the challenges are far from over, our programs and clients have found ways to triumph, even in uncertainty. In 2022, the food bank doors remained open in the face of economic instability and reduced buying power. Afghan and Ukrainian refugees fleeing conflict and persecution found safety and solace through our resettlement program. Parents returning to work filled the gaps in basic needs at our Community Resource Centers. And adults with intellectual disabilities are finding supported employment at the thrift store in Sultan. Stories of resilience echoed throughout VOAWW in 2022. MAKING AN IMPACT HUNGER PREVENTION We distributed 6.1M pounds of food to over 163,000 neighbors across Snohomish County in partnership with local food banks and meal sites. WHY WE GIVE Themes of charity, kindness, and service are universal, but we asked local philanthropists their reasons for giving to VOAWW. Their answers are as varied as the services we provide. Some rely on their faith as a direction for investing in the wellness and care of others. Some say trust in knowing their donation will be maximized encourages them to give time and again. And yet others say the impact that our organization makes across Puget Sound and Washington State is why they designate VOAWW as their charity of choice. We strongly believe in performing acts of mercy, several of which are nicely given in [Matthew 25:21-46] For [my wife] and me, that means we should help people who need assistance with food, clothing, and shelter. Another belief of ours is that although we worked hard and were financially prudent, the money we have is not really our money. God blessed us to have it. Deep down, we believe it's actually God's money. He has allowed us to have it and to be stewards of it, and we will be accountable for how we use it. When people are giving, they want to make sure that money is going directly to the source and maximized to its fullest potential... There’s overarching support for areas of need, whether it’s food on your table or education or helping people find housing. And we know the donations stay in our own backyard. We give thanks for the partnership and community outreach of Volunteers of America. We have been delighted to be an ally with them as they advocate for those who don’t have enough. In Luke’s gospel, Jesus bids his disciples to “feed them.” Suddenly five loaves and two fishes are enough to feed 5,000 hungry Galileans! It seems good to us to participate in the same kind of divine wonder here in our own time in our own neighborhood. VOA is the best way we know to share that in a way that blesses those most vulnerable." We love partnering with VOA because its obviously a very recognizable charity... and when people are giving, they want to make sure that money is going to be maximized to its fullest potential. And with a organization like VOA, I think it ensures that confidence. [Our giving] is a collaboration between our staff and our clients... so, it’s important that we are aligned with an organization they can trust. Heartache to Hope Heartache seemed to be a constant companion for Colleen. In high school, she suffered a concussion that went untreated. Its effects visited her in adulthood as a seizure disorder and a diagnosis of traumatic brain injury (TBI). A friendship with a coworker and roommate dissolved into abuse, transforming her home into a battleground. Life got tougher in May 2019 when her roommate abandoned the apartment without warning, leaving Colleen to pay rent she couldn’t afford alone. Eviction quickly followed. She and her 9-year-old son Jackson found a safe haven with friends in Seattle. In October, a seizure-induced fall on the bus left Colleen with five broken facial bones. Days later, feeling crowded, her friends asked the pair to leave. “You learn in your lowest moments who you can count on and who loves you.” She couch surfed, helped her sister with childcare, moved to Eastern Washington to live with her mom. Winter turned to spring. COVID swept through the country. A lack of adequate remote learning resources for Jackson forced them back to the west side of the Cascades. “Help was hard to find because we didn’t have stability,” and living with disabling seizures meant Colleen’s outlook for finding work was grim. Hopelessness and TBI triggered a battle with depression. And one year after her fall injury, living in a broken-down vehicle with only a small space heater to keep warm, Colleen was out of options. She called North Sound 2-1-1, and referral specialists put in a call to Maud’s House on Monday. By Friday, she and Jackson were sleeping in beds. A rocky start in the house learning to live with other moms and children taught her “... a lot about patience and challenging your own judgments,” she remembers. ”Now I have a better understanding for others. I learned… compassion.” Maud’s House Program Manager Natasha Lindsay took time to learn about Colleen’s struggles, to help light a path forward. The first step was to locate a therapist and address past trauma. Next, Colleen was connected to a housing navigator that found local assistance. Assuming multiple diagnoses meant a disability placement that comes with limits, Colleen was shocked to find out it was a permanent placement, giving her freedom to start making her own choices and mapping out her future. Today, she has a small place of her own, continuing therapy and working on a course in data analysis. As a lover of puzzles and statistics, and needing to sit for work, it’s the perfect downshift from her old life and the fast pace of being a phlebotomist on her feet all day. As for Jackson, he can safely walk to school and back home. His own home. Still, Colleen knows, it’s been difficult. “Kids are resilient, yes, but they are also affected. Jackson has anxiety and ADHD. He doesn’t always connect with other kids.” But with an established routine and stable housing, she can focus on helping Jackson, now 12, find his own path to healing. “Last night was the first night in two years – two years – my son slept through the night.” Heartache has turned to hope. FINANCIAL STEWARDSHIP revenue 1.1 % Program & Other | $1,296,757 2.8% Private Support | $3,001,517 (Individuals, Corporations, Organizations & Foundations) 11.6 % In-Kind | $13,487,615 84.8 % Public Support | $98,941,795 (Government Contracts & Grants) $116,727,684 93.8 % Programs & Serv ices | $104,979,896 • Encouraging Positive Development $3,335,300 • Fostering Independence $12,550,146 • Promoti ng Self-Sufficiency $104,979,896 5.5% Management & General | $6,193,110 expenses <1% Fundraising | $755,495 $111,928,501 Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request. BACK TO TOP PO Box 839 • Everett WA 98206 info@voaww.org | 425.259.3191 © Volunteers of America Western Washington. All rights reserved. We are designated tax-exempt under section 501(c)3 of the Internal Revenue Code. EIN 91-0577129

Kristin Ely Vice President of Strategic Initiatives 425-947-5058

Volunteer opportunities in Everett, Marysville, Arlington, Sultan, and other Snohomish County communities. Make a difference, volunteer! Our services would not be possible without the generosity, dedication, and talent of volunteers like you. We have many opportunities from individual events to ongoing services serving so many needs across our Western Washington communities. Find something that matches your strengths and interests and share your talents with those who need it most. Get Started Volunteer Opportunities We have programs across 8 different service areas including Hunger Prevention, Housing Services, Dispute Resolution, Behavioral Health, Disability Services, ECEAP Preschools, Community Resource Centers, and Senior Services. Find the perfect volunteer opportunity for you and keep an eye out for new ones! Everett Food Bank Help provide food to our neighbors in need. Multiple opportunities available. Carl Gipson Center Lend a hand and help out with various volunteer duties. Now open! The Lynnwood Neighborhood Center will be opening its doors soon, and we need your help! Be part of the excitement and join our community as a volunteer. Upcoming volunteer opportunities: Greeter, event duties, program support, resource center receptionist, and kitchen support Sign up to be notified when LNC volunteering begins LNC Volunteer Dispute Resolution Center Learn how to mediate conflict between parents, landlords/tenants, and other parties to create win-win solutions. ECEAP Preschools Read to students, set up music classes, do art projects, update the garden or playground, or assist in the office. Sky Valley Youth Co Work directly with youth, helping them develop healthy relationships and make decisions that are right for them. Sign up to volunteer today! Volunteer Opportunities Questions about volunteering? Lindsay Donovan, Manager of Volunteer Services (425) 609-0278 | volunteer@voaww.org