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Volunteers of America Western Washington assists with food banks, rent and utility assistance, crisis counseling, mediation, and ECEAP preschool. Stronger together against hunger Last year, visits to the Everett Community Food Bank increased by 31%, a powerful reminder that more of our neighbors are feeling the strain. Join our community effort by making a gift or stepping forward at the March Against Hunger 5K. Every action helps nourish hope and ensure our neighbors have the food they need. Donate Register for 5k Quick Links Need help? We offer a wide range of resources from food and housing to behavioral health and conflict resolution. Looking to give back? Volunteering, donating, or joining the team are all ways you can play an active part in helping our neighbors find stability. Get Food There are no eligibility or documentation requirements to receive food at any VOAWW food banks or pantries. Learn More Housing Our housing programs help find and or stabilize housing for both short and long term needs. Learn More Early Learning ECEAP Preschools in Everett, Monroe, and Sultan, as well as Early Learning & Child Care services in Sultan, with a new location coming soon to Lynnwood. Learn More Behavioral Health We are here to provide resources and support to people in crisis and/ or considering suicide and those who want others to get the help they need. Learn More Tribal Services Serving Native American & Alaska Native Communities throughout the state of Washington to access culturally appropriate behavioral health resources. Learn More Personal Support Services Support for adults with developmental and intellectual disabilities to live safe and fulfilling lives, help with budgeting for SSA benefits, and Foundational Community Supports. Learn More Dispute Resolution Our Dispute Resolution Centers offer mediation and conflict resolution resources as well as training opportunities. Learn More Mediation An alternative to living with the stress of conflict or the anxiety of the formal legal system, mediation can help people in conflict find workable solutions quickly and affordably. Learn More Fair Housing Learn about your rights as a tenant or landlord, provide and obtain housing without discrimination, and much more! Learn More Volunteer Donate your time and gain new experiences through our many volunteer opportunities. Make a difference today. Learn More Donate Car donations, Cryptocurrency, leaving a gift in your will, and monetary donations. There's so many ways you make an impact! Learn More Job Opportunities Join the VOAWW team and become a part of serving others and strengthening communities. Learn More Who We Are Volunteers of America Western Washington was established in 1898, two years after Maud and Ballington Booth founded the national organization in New York. We respond to more than 300,000 requests for assistance each year through a partnership of professional staff, volunteers, and community supporters. Volunteers are instrumental in every aspect of our ministry of service and help us reach thousands more people than we could with staff alone. We acknowledge, serve, and uplift each and every person. No matter your identity, citizenship, origin, color, or creed, you are welcome here. Our commitment is to serve those needing food, shelter, crisis care, free preschool, community resources, and so much more. Featured Story Stories of Impact Pressing On Complex trauma. Assault. Homelessness. Addiction. Recovery. Relapse. These aren’t just frightening words. They are the experiences that... 2 min read "I hated who I had become." “I am 32 years old now, so I can sum it up to 2 decades battling to get my life back.” Most 12-year-olds are in 7th grade and summoning... 2 min read Life According to S Steve Woodard’s future seemed decided by the S’s. Named Steve, his life path started in San Diego. He received a Bachelor of Arts degree... 3 min read

Skagit County affordable housing in Burlington, WA for veterans, VASH vouchers, and low income families. A VOLUNTEERS OF AMERICA WESTERN WASHINGTON PROPERTY BREAKING GROUND IN 2025 VOAWW Home Location FAQs Get Involved Contact Us Affordable housing is a basic need that improves the long-term health and wellbeing of the community and the residents that call it home. A long-term solution Ballington Flats is a permanent housing solution for tenants who meet income eligibility. Tenants will be offered standard leases with annual opportunities to renew. An area of need Skagit County has the lowest vacancy rate in the Washington State, at below 1%. Ballington Flats will include 42 units aimed at addressing low-income households with designated units for veterans. Design The complex is designed as identical buildings with 1- and 2-bedroom floor plans, 3 units per floor. Each building is surrounded by green space. There will be a designated play area on the property and a community building that will feature a commons room and administrative offices. Floor Plans 1 Bedroom - Plan I 609 sq ft 1 Bedroom - Plan II 586 sq ft 2 Bedroom 894 sq ft Location Location 1724 E Rio Vista Ave Burlington, WA 98233 This site is 1.87 acres within a residential neighborhood and zoned to accommodate multi-family housing. Become a Service Partner We are still in the planning phases and interested in hearing from potential partner organizations who may be interested in providing services on- or off-site to tenants. If you’re a partner agency and would like more information about supporting the Ballington Flats project we'd love to hear from you! Email Us about a Partnership Volunteer Volunteers will be needed during various stages of the project for a wide range of needs. To learn more about volunteer opportunities, visit volunteer.voaww.org or email us! Email Us about Volunteering Questions about Ballington Flats? Send us a message. We are committed to making this project a success for tenants, neighbors and the Burlington community. If you have questions or feedback about the project, please reach out to us. First name* Last name* Email* Phone Message Send Back to Top Empowering individuals. Strengthening communities.

Discover the Sky Valley Center, a welcoming community hub offering programs, activities, and meaningful connections for older adults in Sky Valley. Sky Valley Center Lunch Activities Venue Rental At the Sky Valley Center, you’ll find a welcoming place to gather, learn, and connect. Whether you’re looking to meet new friends, try a new activity, share a meal, or simply spend time in community, the Center offers engaging programs and opportunities designed to help you stay active, involved, and supported. We’re here to create a space where you feel valued, connected, and at home. 617 1st St, Sultan, WA 98294 Hours of Operation Monday - Thursday | 9am-2pm (360) 395-2133 @skyvalleyseniorcenter Sky Valley Center Meals Lunch is served Monday- Thursday, 11:30am-1pm Member Pricing Individual Lunch: $8 | Punch Card: 4 meals $30 Non-Member Pricing Individual Lunch: $10 | Punch Card: 4 meals $37 Children Ages 1-7 Pricing | Individual Lunch: $6 Click here to view the March lunch menu. Community Pancake Breakfast Every 1st Saturday of the month from 8am-11am Get involved at SVC! Explore our event calendar and activities to find upcoming classes, social gatherings, special events, and opportunities to connect. There’s always something to look forward to. Learn More > Calendar Learn More > Activities Did you know? By becoming a member you: Receive discounts on special activities & classes Membership prices on facility rentals Plus discounted lunches! Yearly Membership: $50 Membership Form Code of Conduct Rent the A-frame! Looking for a welcoming space to host your next event? The Sky Valley Center offers flexible rental spaces perfect for meetings, celebrations, workshops, and community gatherings. Enjoy a convenient location, comfortable accommodations, and the opportunity to host your event in a space that supports and strengthens the local community. Fill out the inquiry form to get started! Rental Rates A-frame Rental Inquiry Form Full Name* Organization Name Phone* Email* Date Requested* Is your date flexible? Yes No Start Time* Time : Hours Minutes AM End Time * Time : Hours Minutes AM Start and end times should include setup and breakdown. Number of Guests* Comments Submit

See what your support made possible. Explore VOAWW’s 2025 Annual Report and discover how hope, stability, and opportunity are growing across our communities. View as PDF

Media Resources Logos Printable Materials Impact Reporting Annual Reports 2025 View PDF View Online 2024 View PDF View Online 2023 View PDF View Online 2022 View PDF View Online 2021 View PDF 2020 PDF Only View Online VOAWW 990 Forms FY 2023 FY 2022 Impact Reporting Printable Resources Download and print these flyers for display or distribution at your organization. Click any image to open the PDF. Printable Materials VOAWW Logos Name The complete affiliate name of Volunteers of America Western Washington, VOA Western Washington, or the abbreviation VOAWW should be used when recognizing the local organization. Logo Usage The PRIMARY logo should be used whenever possible. Leave a clear, defined space around the logo, so it can be easily read. Do not place on a dark or patterned background. The ALTERNATE logo is to be used where a horizontal layout is not possible or desirable. Leave a clear, defined space around the logo, so it can be easily read. Logo should never be smaller than 1/2” in height. Do not place on a dark or patterned background. Dark or light ONE-COLOR LOGO is for placing on the opposite color on which it will appear. Leave a clear, defined space around the logo, so it can be easily read. Do not place on a patterned background. The stylized "V" ICON may be used in small spaces such as overlays on social media mentions or as an accent graphic in other projects. Leave a clear, defined space around the logo, so it can be easily read. Do not place on a patterned background. Download Click on the desired image to expand in a new tab, then right-click to download. These high-resolution logo PNGs may be scaled to size as needed and used in accordance with these terms. Do not alter the logo in any way including but not limited to color, filter, crop, or rearrangement. Need Help? If you have questions about logo usage or need a specialized format, please send us an email. Primary Logo Alternate Logo One-Color Icon Logos

Mediation, workplace conflict resolution, conciliation, small claims, and training for Snohomish, Island & Skagit Counties. Dispute Resolution Center Our Dispute Resolution Center (DRC) provides comprehensive mediation, conflict resolution, and training services to the community. Mediation Training Workplace Services Restorative Practices Fair Housing What is the DRC? The Volunteers of America Dispute Resolution Center (DRC) is a conflict resolution center with extensive experience as a mediation center and premier training institute. The DRC was founded by Volunteers of America in 1982 as the Rental Housing Mediation Service and serves as the Fair Housing Counselor for Snohomish County. In 1986, it became the first Dispute Resolution Center in the State of Washington pursuant to state legislation RCW 7.75. We provide a wide range of professional and affordable conflict resolution services that include: Fair Housing and Landlord/Tenant Services Large Group Facilitation Mediation Restorative Practices Small Claims Court Mediation Workplace Consultation Training Programs Mediation Resolve conflicts quickly and affordably with confidential, voluntary mediation services. Visit Page Training Interactive trainings with expert-led lectures, discussions, and practice for individuals or teams. Visit Page Workplace Services Professional conflict resolution services that foster communication and create workable solutions. Visit Page Restorative Practices Restorative Practices repair relationships through open dialogue, accountability, and compassion. Visit Page Fair Housing Supporting fair housing with education, outreach, and counseling for equal housing access. Visit Page Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Dispute Resolution Center, send us an email today. Contact Us! BACK TO TOP

Volunteers of America Western Washington impact and financial data for 2024 2024 ANNUAL REPORT Program Highlights Why Give Leadership Financial Summary Coming Soon! Top In 2024, VOAWW continued to empower individuals and strengthen communities across Washington State. Our programs reached thousands, providing 24/7 crisis support through our nationally recognized crisis contact center, youth development programs, housing assistance, and senior care. We helped individuals facing homelessness find stability, supported families through life’s challenges, and provided space and activities for seniors to thrive. Our dedicated staff and volunteers have been vital in offering essential resources, from behavioral health services to providing safe spaces for youth. With your ongoing support, we remain committed to fostering hope and creating lasting change, ensuring that those in need have access to the services and care they deserve. Together, we are building a brighter future for all. VOAWW at the Building Resiliency Conference A Letter from Our CEO As we reflect on 2024, I am filled with immense gratitude for the progress we have made together at Volunteers of America Western Washington (VOAWW). This year has been marked by extraordinary stories of resilience, transformation, and the deep support from our community. None of this would be possible without three essential groups: our incredible Board of Directors—both past and present—whose leadership and dedication continue to guide us, our passionate staff—nearly 900 strong—whose commitment to our mission drives everything we do, and our supporters—donors, volunteers, community partners, and elected officials—without whom none of this work would be possible. It truly takes a village, and we are so thankful to have you as part of ours. We witnessed the profound impact of our services this year through stories like Tricia’s. A single mother of four, Tricia and her children were sleeping in their car before finding support through our housing services team. When they spent their first night in a warm motel room, her children cheered, “Yay! We get pillows! We get to take a bath tonight!”—a heartbreaking reminder that basic comforts are a luxury for so many. Today, thanks to your support, Tricia and her children have moved into stable housing, giving her the opportunity to build a better future for her family. Our mission—to empower people and strengthen communities—is at the core of everything we do. Whether we are nurturing the potential of our youth, providing meals to those facing hunger, or supporting elders in our senior centers, VOAWW remains steadfast in our commitment to serve people in every season of life. Your contributions sustain this work and amplify our impact. We have also seen an unprecedented rise in the need for food assistance. In October, our Everett Community Food Bank served 9,616 of our neighbors, the second-highest number in a single month in the past 25 years—a 32% year-over-year increase. The need is great, but so is our determination to meet it. As we prepare for the future, I invite you to deepen your involvement with VOAWW. Whether through financial contributions, volunteering your time, or even serving on our Board, your engagement is critical in helping us build a stronger, more compassionate community. Together, we have accomplished so much, and yet, there is more work to be done. Thank you for standing with us in this mission. With your support, we will continue to bring hope and opportunity to those who need it most. With gratitude, Brian Smith President & CEO Volunteers of America Western Washington 2024 Highlights 860 dedicated staff are essential to providing the dozens of services among our 8 key program areas serving Western Washington, with some programs operating statewide. Empowering People. 10.6M lbs of food distributed, providing nearly 9 million meals to neighbors in need. 289,283 calls & texts answered, helping neighbors in crisis find the support, hope, and care they need. 89,830 hours of in-home care helping 68 adults with developmental disabilities live independently. $1.1M in direct assistance to 4,541 households, supporting basic needs like rent, utilities, and groceries. Strengthening Communities. 28,024 hours served by 602 volunteers of all ages, bringing hope and help to community. 6,407 seniors supported in healthy living, building connection and belonging at our community centers. 137 preschoolers gained the skills needed to thrive in kindergarten and beyond. 1,388 disputes resolved through mediation, fostering peace and understanding in families and communities. 2,848 families families remained housed and stable, preventing homelessness through eviction prevention Stories from 2024 A Place to Belong: How VOAWW’s Community Centers Are Changing Lives Something was wrong. Almost a year ago, Kristi noticed she was having trouble hearing out of her right ear. What followed was ten months of uncertainty—six different doctors, one misdiagnosed cyst pressing on her auditory nerve, two MRIs and CT scans. And then, in April, 2024, her neurosurgeon delivered the real diagnosis: it wasn’t a cyst at all. It was a tumor. A rare, slow-growing ganglioglioma, heart-shaped and menacing. In September, Kristi underwent a four-hour surgery to remove it. 1.5 square inches of skull were taken from the back of her head, 24 stitches closed the seven-inch arc above her ear, and five grams of tumor were excised from her brain. Then came the real work—healing. It took just 29 days before Kristi was back at the Carl Gipson Center, moving, stretching, and lifting alongside her friends in Cora’s exercise class. "My neurosurgeon emphasized that doing Cora’s classes made my recovery easier and faster," Kristi says. But it wasn’t just the physical movement that brought her back—it was the people. "If it weren’t for my family and my friends here supporting me, it would’ve been a dark time." At Volunteers of America Western Washington (VOAWW), we believe that no one should have to face life’s challenges alone. That’s why our community centers exist—to be a place where people find strength, connection, and support. As Cory Armstrong Hoss, Executive Director of Senior Services, explains, "At VOA community centers, we offer a variety of programs for the physical, mental, and social well-being of seniors. From exercise classes to games like bridge and billiards, we create safe spaces where people can belong." For many, that sense of belonging is life-changing. The Carl Gipson Center serves not just seniors—those 50 and over—but also individuals with disabilities and refugees. Seniors today face real challenges. More than half of the people who visit our centers live alone, and the pandemic only deepened the struggles of isolation and loneliness. "We work every day to combat that by getting to know people, introducing them to each other, and fostering small, supportive communities," Cory explains. For Kristi, the Carl Gipson Center has been more than a place to workout—it’s been a lifeline. "I finally found my Washington friends at CGC," she says. Whether it’s exercise, an affordable meal, or a trip to the Ice Caves, the friendships and experiences she’s gained have made all the difference. At VOAWW, we see the difference these centers make every day. They provide not just programs but a community—a place to heal, to grow, and to belong. Faith, trust, and impact inspire donors to give—knowing their support creates a lasting change for our neighbors. Why Give? “We give to VOAWW because they were there to help my family and when we were having a hard time” “I was in a place where I needed help many years ago. I know how hared it is to free yourself from the lifestyle, drugs and homelessness.” “Giving back enables me to be a part of the work done for the community at Carl Gipson Center. This is a part of the values I hold being a Christ follower of living, loving, and leading like Jesus” “I chose to give because of the work VOAWW does and the communities you focus on. You guys live out Matthew 25 in real life so well and that's a true model of following the Lord. So, I'm happy to help out in any way I can!” “My family grew up using the local food pantry for our groceries. I am in a position to give back these days.” Did you know? 91¢ of every dollar donated goes directly to programs impacting our communities. Board of Directors Suzan Sturholm, Board Chair | Todd Brunner, Properties Board Chair | Chris McGinness, Finance & Audit Committee Chair | Stephen Zimmerman, Governance Committee Chair | Paul Butler | Aimee Do | Todd Henrichsen | Vicci Hilty | Mark Hulst | Bryan P. O'Connor | Lori Schlindwein | Amit Singh, Ph.D. | Brian Smith | Shannon Testa | Kirstin Tyner | Brenda White Leadership is not about being in charge. Leadership is about taking care of those in your charge. Leadership is not about being in charge. Leadership is about taking care of those in your charge. Leadership is not about being in charge. Leadership is about taking care of those in your charge. Leadership is not about being in charge. Leadership is about taking care of those in your charge. - Simon Sinek Leadership Brian Smith, President/CEO | Kristi Myers, Chief Operations Officer | Jennifer Nobiling, Chief Financial Officer | Levi Van Dyke, Chief Behavioral Health Officer | Jan Olsen, Executive Asst. & Board Secretary | Dixie Behn, VP of Infrastructure | Claire Danielson, VP of Finance | Chris Eck, VP of Programs | Kristin Ely, VP of Strategic Initiatives | Olga Fedorovski, VP of Human Resources | Jessica Moore, VP of Development | Kirk Pearson, VP of External Affairs | Steve Woodard, Ph.D., VP of Community Engagement REVENUE & SUPPORT $86,558,265 1.6 % Private Support | $1,379,443 (Individuals, Corporations, Organizations & Foundations) 19% Program & Other | $16,392,684 21.1 % In-Kind | $18,306,109 58.3% Public Support | $50,480,029 (Government Contracts & Grants) OPERATING EXPENSES $86,892,708 7.8 % Management / General | $6,783,479 90.8 % Programs & Services | $78,895,410 1.4 % Fundraising | $1,213,819 Financial data is based on FY24. Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request. Our Team in Action Coming Soon! BALLINGTON FLATS Our first affordable housing construction project. 42 subsidized units with 12 set aside specifically for homeless and low-income veterans. Anticipated completion: Spring, 2026. LYNNWOOD NEIGHBORHOOD CENTER Our 4th community resource center. 40,000 sq/f with multiple services. Anticipated to serve 20,000 annually. Anticipated completion: end of 2025. SKY VALLEY HAVEN A 6-bed, overnight emergency shelter for at-risk teens. Will also house day activities for the Sky Valley Youth Coalition. Anticipated completion: Late Spring, 2025. BACK TO TOP

Meet the VOAWW Executive Team Leadership Volunteers of America Western Washington has a dynamic leadership team with a breadth of experience and a passion for serving others. Board Members Executive Team Brian Smith President/CEO Kristi Myers, CFRE Chief Operations Officer John Ng Chief Financial Officer Levi Van Dyke Chief Behavioral Health Officer Nelia Viloria Executive Assistant Jan Olsen Board Secretary Dixie Behn Vice President of Infrastructure Claire Danielson Vice President of Finance/Controller Kristin Ely Vice President of Strategic Initiatives Olga Fedorovski Vice President of Human Resources Jessica Moore, CFRE Vice President of Development Steve Woodard, Ph.D. Vice President of Community Engagement Brenda Priest Executive Director, Personal Support Services Cory Armstrong-Hoss Executive Director, Senior Services Galina Volchkova Executive Director, Housing Services John Glennon Executive Director, Hunger Prevention Services Rena Fitzgerald Executive Director, Behavioral Health Robin Hoover Executive Director, ECEAP Services Rick Schoentrup Executive Director, Dispute Resolution Center

Claire Danielson Vice President of Finance/Controller 425-212-2721

Volunteers of America Western Washington ministers to the needs of the community by providing food, shelter, and crisis support. Mission Statement Volunteers of America Western Washington is a Christian faith-in-action organization. Our mission is to empower people and strengthen communities in need, guided by core values of respect, integrity, stewardship and empathy. We are united in service to God and humanity with a vision to build healthy, safe communities where all people enjoy self-sufficient, fulfilled lives. The VOAWW Story Our Name In the days of our founding in 1896, a "volunteer" was anyone who was committed to a mission or cause. Our name signified that the organization was comprised of people who had chosen to spend their lives helping others. Today, our services are delivered through a partnership of professional staff, volunteers and other community supporters. Volunteers are instrumental in every aspect of our ministry of service and help us reach thousands more people than we could with staff alone. Founding The Volunteers of America movement spread to Western Washington in 1898, just two years after founders Ballington and Maud Booth proclaimed in New York that they would "go where we are needed and do whatever came to hand." Teaching people how to lead self-sufficient lives has been a cornerstone principle in this evolving organization. As the Booths were charting the organization's national history, for many years locally, Volunteers of America developed its community-based programs separately at two affiliate locations in Seattle and Everett. In 1999, these affiliates merged into what is now known as Volunteers of America Western Washington and responds to more than 316,000 requests for assistance each year. Responding to needs in Western Washington Volunteers of America was an evangelical presence in Seattle in 1898. After becoming incorporated in 1912 as Volunteers of America of Washington, the organization's work gradually evolved into a social service agency. Volunteers of America Northwest Washington began in Everett in 1915 and operated as an outpost of the Seattle-based affiliate, offering early programs that centered on the Men's Rehabilitation Center and thrift stores. By 1927, services expanded to meet the area's growing needs, and the outpost became a separate branch of National Volunteers of America. Between 1927 and 1978, this chapter grew to include several new programs including a Sunday school, youth programs, and Camp Volasuca, a summer camp in Sultan. In 1971 and 1974, through many local partnerships, new camp facilities were built including a large and small A-frame and a bathhouse. In 1985, the national office granted a charter to begin to operate as a Washington State nonprofit corporation. Our Ministry of Service Volunteers of America is a movement of faith in action, an ecumenical community of faith united in service to God and to humanity. Our Christian spiritual foundation truly sets Volunteers of America apart from most other human services organizations. Compassion, healing, and hope motivate us. These building blocks of our faith have led us to create programs and services that go to the heart of our community's needs, serving our most vulnerable neighbors.

We can help you get connected to basic needs such as food, transportation, housing, Coordinated Entry and more in Snohomish and Skagit Counties! VOAWW Connect Coordinated Entry Basic Food Transporation Local Voices. Local Solutions. VOAWW Connect provides personalized resource navigation for Snohomish and Skagit Counties, extending beyond traditional Information & Referral services. Our Community Resource Specialists offer free, one-on-one assistance to help community members access essential resources and successfully navigate housing, food, transportation, and behavioral health systems. Call 360-VOA-HELP or toll free 1-800-223-8145 MONDAY - FRIDAY | 8:30am - 4:30pm QUESTIONS? Send us an email! Coordinated Entry Skagit & Snohomish Counties Individuals and families who are homeless or at risk of homelessness can be screened for Coordinated Entry by a VOAWW Connect Community Resource Specialist. If eligible, enrollment is the first step toward accessing additional community resources, such as shelter and low-income housing options, which are subject to program eligibility requirements and availability. Basic Food Application Assistance We can help complete Basic Food/SNAP benefits (Food Stamps) applications and mid-certification reviews over the phone for individuals and families who are income-eligible. One Call Transportation Navigation Snohomish County We work one-on-one with Snohomish County residents who need assistance accessing transportation and planning trips. We help identify available options, including local shuttles, volunteer driver programs, medical transportation services, and public transit. Additionally, we support clients in navigating transit routes and developing individual trip plans. VOAWW Connect staff are not able to schedule or book transportation on a client’s behalf, but we can help connect you to the appropriate provider for scheduling.

Steve Woodard, Ph.D. Vice President of Community Engagement 425-212-5334