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Explore VOAWW venue spaces in Everett, Lynnwood, and Sky Valley. Book your community event space today! Rent a VOAWW Space VOAWW offers flexible community event space rentals across Snohomish county. Our centers provide welcoming, accessible spaces for meetings, celebrations, classes, trainings, community gatherings, and more! Each rental location is situated in a different city and offers unique amenities and layouts. Rental fees support VOAWW programs and services that strengthen communities throughout the region. Everett Lynnwood Sky Valley Carl Gipson Center Cascade View room can host up to 350 guests and features a commercial kitchen. Smaller rooms can fit between 12 and 60 guests. Great for: Birthday parties, retirement parties, company celebrations, meetings, weddings and receptions, and more! Learn More Sky Valley Center Host up to 120 Guests A warm, welcoming space in the A-frame Add on our fully equipped commercial kitchen, ideal for catering and meal prep. Great for: Birthday and retirement parties, holiday celebrations, receptions, company get togethers and more! Learn More Lynnwood Neighborhood Center Our large event rooms—Alder, Birch, and Cedar—can be rented individually or combined into one expansive space, accommodating 130–550 standing guests depending on configuration. We have unique rooms for smaller groups such as our Tech Room, Training Kitchen, and Half Gym. Great for: Birthday parties, company celebrations, trainings, weddings and receptions, corporate retreats and more! Learn More

Discover the many ways you can support Volunteers of America Western Washington—from donating and volunteering to legacy giving and community partnerships. Every action helps strengthen our community. Donate Support a program close to your heart or make a gift towards the greatest need! Join us on our mission to empower individuals and strengthen communities. Give Online Volunteer Want to get hands on experience giving back to your community? Check out amazing volunteer opportunities from us and 29 of our partners! View Opportunities Partner Make a lasting impact! Partnering with VOAWW connects your business to the community, strengthens your brand, and shows your commitment to positive change. Learn More Legacy Giving Planned gifts let you support VOAWW, care for loved ones, and create lasting impact—with benefits for you today and for others tomorrow. Learn More Learn more about giving opportunities: Monetary/Direct Donation Your donations can make a difference for so many. Gifts are used thoughtfully and intentionally to maximize their impact on the most vulnerable in our Western Washington communities. Donate Online Donor Advised Funds A Donor Advised Fund is like a charitable savings account, giving you the flexibility to control how much and how often money is granted to VOAWW. We offer three ways to facilitate grant making. You can direct these funds to our Western Washington affiliate through Free Will, a free online will-making service. DAF Direct enables you to issue grants to Volunteers of America Western Washington directly from your DAF. If your DAF’s sponsoring organization does not participate in DAF Direct, please have them direct your gift to: Volunteers of America Western Washington P.O. Box 839 Everett WA 98206-0839 We would very much like to acknowledge your generous gift so please provide your name and/or fund name and address. Visit FreeWill Appreciated Securities Make a bigger impact by donating stocks, bonds, and mutual funds directly to VOAWW. And, Qualified Charitable Distributions (QCDs), or IRA Charitable Rollovers, might be an option for those age 70½ or older. Donating appreciated securities is easy and convenient, and you may enjoy numerous tax benefits*, including: Claiming the market value of the securities as a tax-deductible contribution (as opposed to the cost basis). Avoiding capital gains tax, local and state taxes on the profit from the sale of securities. Lowering the cost basis of the gift. Compared with donating cash or selling your appreciated securities and contributing the after-tax proceeds, you may be able to automatically increase your gift and your tax deduction. * VOAWW does not offer tax advice. Please consult a financial advisor or tax professional for more information. QCD Gift Donate Stock Gifts in Your Will A gift in your will can make a lasting impact. Visit our Legacy Giving page to learn more. Learn More Cryptocurrency Donating cryptocurrency directly to a 501(c)3 nonprofit is more tax efficient and can save you money. The IRS classifies cryptocurrency as property for tax purposes, which means it is typically the most tax- efficient way to support your favorite cause. When donating crypto, you receive a tax deduction for the fair market value and avoid capital gains tax you would have incurred if you had sold the crypto and then made a donation. That means you’re able to donate more, as well as deduct more on your tax return. The difference could be up to 30%. Donate Crypto Donations In-Kind Your contributions of food, goods, and services in addition to financial donations can make a difference for your neighbors in need. To donate food, please visit our Food Bank page for sites that accept donations and their hours of operation. The VOA Community Resource Centers provide a variety of life's essentials to those most vulnerable. Most requested items are: Shelf-stable food Diapers, wipes, personal hygiene & feminine products Household goods (toilet paper, soap, paper towels, etc.) Rain gear and cold weather clothing/supplies Social Media Fundraising You can create a fundraiser on Facebook! Consider asking for a donation to VOA in lieu of gifts for your birthday or start a fundraiser in honor of someone special. There are so many occasions to celebrate... and donate! Learn How Volunteers of America Western Washington is a designated tax exempt charity under section 501(c)(3) of the Internal Revenue Code. Your donations are tax deductible to the fullest extent of the law. EIN 91-0577129 Your support makes a direct impact on our community. Because of you, we have been able to provide: 10,600,000lbs of food distributed, supporting local food banks and meal programs $1,100,000 in direct assistance to 4,541 households, supporting basic needs like rent, utilities, and groceries. 289,283 calls and texts answered, helping neighbors in crisis find the support, hope, and care they need.

Discover the Sky Valley Center, a welcoming community hub offering programs, activities, and meaningful connections for older adults in Sky Valley. Sky Valley Center Lunch Activities Venue Rental At the Sky Valley Center, you’ll find a welcoming place to gather, learn, and connect. Whether you’re looking to meet new friends, try a new activity, share a meal, or simply spend time in community, the Center offers engaging programs and opportunities designed to help you stay active, involved, and supported. We’re here to create a space where you feel valued, connected, and at home. 617 1st St, Sultan, WA 98294 Hours of Operation Monday - Thursday | 9am-2pm (360) 395-2133 @skyvalleyseniorcenter Sky Valley Center Meals Lunch is served Monday- Thursday, 11:30am-1pm Member Pricing Individual Lunch: $8 | Punch Card: 4 meals $30 Non-Member Pricing Individual Lunch: $10 | Punch Card: 4 meals $37 Children Ages 1-7 Pricing | Individual Lunch: $6 Click here to view the April lunch menu. Community Pancake Breakfast Every 1st Saturday of the month from 8am-11am Get involved at SVC! Explore our event calendar and activities to find upcoming classes, social gatherings, special events, and opportunities to connect. There’s always something to look forward to. Learn More > Calendar Learn More > Activities Did you know? By becoming a member you: Receive discounts on special activities & classes Membership prices on facility rentals Plus discounted lunches! Yearly Membership: $50 Membership Form Code of Conduct Rent the A-frame! Looking for a welcoming space to host your next event? The Sky Valley Center offers flexible rental spaces perfect for meetings, celebrations, workshops, and community gatherings. Enjoy a convenient location, comfortable accommodations, and the opportunity to host your event in a space that supports and strengthens the local community. Fill out the inquiry form to get started! Rental Rates A-frame Rental Inquiry Form Full Name* Organization Name Phone* Email* Date Requested* Is your date flexible? Yes No Start Time* Time : Hours Minutes AM End Time * Time : Hours Minutes AM Start and end times should include setup and breakdown. Number of Guests* Comments Submit

Activities and continued learning. Membership for age 50 and up. Venue, party, and meeting room rental plus bingo and commissary kitchen serving Everett, Marysville, Lake Stevens, Snohomish County, and nearby communities. Upcoming Event: Resource Fair Join us to connect with local organizations that provide programs and services for older adults. Free and open to the community! WEDNESDAY, MAY 6 Learn More Carl Gipson Center The Carl Gipson Center is a membership-based community serving adults 50+, veterans, individuals with disabilities, underserved communities, immigrants, youth, and families. Welcome! Click below to learn about the latest activities, events and news from the Center. Please note, lunch is provided by Homage from 11:30am - 12:00pm, Mon-Fri Gipson Gazette Lunch Menu Activities Calendar Activities Registration 3025 Lombard Ave Everett WA 98201 (Find parking information here ) Hours of Operation Mon - Thurs | 8:30am - 4:00pm Fri & Sat | 8:30am - 1:00pm (425) 818-2784 @gipsoncenter Activities Exercise & Movement Classes, Clubs & Games Conversation, Fellowship & Support Personal Services Trips Speakers & Workshops Annual & Special Events Get Started Membership Rates Membership Form Financial Assistance Member Handbook Rental Request Room Rentals The Carl Gipson Center offers rooms to rent for your next event or gathering, plus the convenience of a Commissary Kitchen for food prep. The Cascade View room features a commercial kitchen including gas ranges, flat top stove, steam table, ice machine, and more. Smaller rooms are available for social activities and parties. Rental Rates 2024 Rates Commissary Kitchen Rates Questions? Contact voarentals@voaww.org Gipson Center Room Rental Request Full Name Organization Name Phone Email Date Requested * required Is your date flexible? Yes No Start Time End Time Start and end times should include setup and breakdown. Select a Room Choose... # of Guests Comments Submit Request Thank you for your inquiry! Our team will respond to your request as soon as possible. Show your support for the Carl Gipson Center! The Carl Gipson Center depends on donations and support from individuals, foundations and corporations to serve everyone in the community. Carl's Club Donate Sponsor Legacy Club Gipson Center Staff Executive Director Cory Armstrong-Hoss 425-818-2784 carmstrong@voaww.org Contact Cory for: Partnerships Public Relations Speaker Series Fundraising Committees Operations Director Gul Subaykan 425-818-2744 gsubaykan@voaww.org Contact Gul for: Membership Outreach Special Programs & Services Activities Coordinator Kerri Schwindt 425-818-2372 kschwindt@voaww.org Contact Kerri for: Activities and Programs Events Trips Bingo Rental & Engagement Coordinator Sabrina Willard 425-212-2924 swillard@voaww.org Contact Sabrina for: Rentals Marketing Volunteer Opportunities PROUD SERVICE PARTNERS

Mediation, workplace conflict resolution, conciliation, small claims, and training for Snohomish, Island & Skagit Counties. Dispute Resolution Center Our Dispute Resolution Center (DRC) provides comprehensive mediation, conflict resolution, and training services to the community. Mediation Training Workplace Services Restorative Practices Fair Housing What is the DRC? The Volunteers of America Dispute Resolution Center (DRC) is a conflict resolution center with extensive experience as a mediation center and premier training institute. The DRC was founded by Volunteers of America in 1982 as the Rental Housing Mediation Service and serves as the Fair Housing Counselor for Snohomish County. In 1986, it became the first Dispute Resolution Center in the State of Washington pursuant to state legislation RCW 7.75. We provide a wide range of professional and affordable conflict resolution services that include: Fair Housing and Landlord/Tenant Services Large Group Facilitation Mediation Restorative Practices Small Claims Court Mediation Workplace Consultation Training Programs Mediation Resolve conflicts quickly and affordably with confidential, voluntary mediation services. Visit Page Training Interactive trainings with expert-led lectures, discussions, and practice for individuals or teams. Visit Page Workplace Services Professional conflict resolution services that foster communication and create workable solutions. Visit Page Restorative Practices Restorative Practices repair relationships through open dialogue, accountability, and compassion. Visit Page Fair Housing Supporting fair housing with education, outreach, and counseling for equal housing access. Visit Page Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Dispute Resolution Center, send us an email today. Contact Us! BACK TO TOP

Resolve disputes quickly and affordably through mediation. Our trained mediators help individuals communicate effectively and reach mutually satisfying agreements—without the stress of the legal system. Mediation Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Mediation & Conflict Resolution As an alternative to living with the stress of conflict or the anxiety of the formal legal system, mediation can help people in conflict find workable solutions quickly and affordably. Using a voluntary and confidential process, impartial mediators help parties in conflict reach a mutually satisfying agreement. Mediators assist parties in communicating with each other and encourage everyone to collaboratively solve a problem with a solution that meets everyone's needs. Call Email Family, Community & Parent/Teen Find help navigating a divorce, implementing a parenting plan, eldercare, neighborhood discussions, and more. Learn More Landlord & Tenant Mediation Resolve rental issues with free landlord-tenant mediation, consultation, and support—find fair solutions that work for all. Learn More Workplace Mediation Helping teams navigate workplace conflict through skilled mediation that fosters collaboration & lasting solutions. Visit Page Small Claims Court Mediation Services Small claims mediation is your first court step—no need to contact us; mediators are provided at court. Learn More Family, Community, and Parent/Teen Mediation Services Our highly trained mediators can help in instances of divorce, building parenting plans, eldercare, parent/teen issues, neighborhood discussions, and more. Scheduling & FAQ What to Expect from Mediation ROLE OF MEDIATOR Mediators at the DRC are impartial, third party facilitators. They are present to help the clients communicate effectively about their dispute and encourage the clients to work collaboratively toward a solution. The mediators will not take sides or give advice. They will not tell you what to do or impose a decision on you. GOOD FAITH In mediation you will be asked to participate in good faith. This will include listening to the other party, keeping an open mind about solutions, share all pertinent information, and truly working toward a win-win solution. Clients will be asked to give serious consideration to proposals made during the mediation. COMMON COURTESY It is very important for clients to participate in mediation using basic rules of common courtesy. You will be asked to refrain from interrupting the other party, using inflammatory language, name calling and pushing the other party's hot buttons. THE PROCESS The process is designed to help you communicate with the other person and focus on problem solving. It will include an introductory statement by the mediators, followed by uninterrupted statements by each of you. This statement should focus on what has brought you to the mediation and what you would like to see happen. The mediators will then help the two of you create a list of items to discuss during the mediation. You will be given an opportunity to negotiate with the other person while the mediators assist by facilitating the conversation. Finally the mediators will put into writing any agreements the two of you reach. PREPARING FOR MEDIATION It's important for mediation clients to be prepared. Please remember to email any paperwork you will need to help make an informed decision to your case manager prior to the mediation. It can also be helpful to complete a Mediation Preparation Worksheet. With online mediation, it is important to provide these documents to your case manager at least two weeks prior to your mediation. LEGAL ADVICE Neither DRC staff nor the mediators in a case will provide legal advice. If you need the assistance of an attorney prior to your mediation, you are encouraged to seek any outside information you will need to help you negotiate. Mediation Resources Family Mediation Application Plain Language Parenting Plan Form Agreement to Mediate Fee Discount Application Scheduling Mediation & FAQs Mediation Preparation Worksheet Worksheet for Dividing Property & Debt 10 Tips for Workplace Conflict Resolution Mediation Fee Refund Policy A non-refundable fee of $75.00 per party for case management applies. After mediation fees are received by both parties, the fees are not refundable; however, the case will be placed in holding for one year, during which time clients may schedule mediation. After one year the fees are forfeited. Cancellations requested after a mediation has been scheduled will result in fees being applied to future sessions and those fees will not be refunded. Cancelled mediations will require a $65 rescheduling fee. Separate Homes, Connected Families AVAILABLE ON-DEMAND 24/7 This Co-Parenting class assists parents going through divorce, helping them explore the changing family dynamics and relationships. Discounts available to low income households. To register, please contact Lisa Yant, (425) 212-2930 or Lyant@voaww.org Landlord & Tenant Our Landlord Tenant Line is dedicated to supporting you with a comprehensive range of services. We offer free consultation, conciliation, fair housing services, and training to help both tenants and property owners navigate rental issues effectively. Whether you're facing a dispute or looking to better understand your rights and responsibilities, our expert team is here to provide guidance and work toward fair, lasting solutions. For immediate support, contact us at: ltinfo@voaww.org 425.339.1335 ext. 4 Landlord Fund Programs WA Landlord Association Multifamily Housing Association Rental Housing Assoc. of WA Small Claims Court Mediation Services When you file a claim in Snohomish County (Cascade, Everett, Evergreen or South Division), Island County or Skagit County, your first date of appearance at court will be for a mediation session. You do not need to contact the Dispute Resolution Center prior. Mediators will be automatically provided for your mediation session at the courthouse. If you have questions about filing your court paperwork or the court process, you will need to contact the appropriate District Court. Small Claims Process THE DAY OF YOUR HEARING The judge will give opening remarks about the mediation process and why it’s beneficial to participate fully in the process. The judge will call through the calendar and in cases where both parties to a case are present, they will be sent to mediation. You will be connected virtually to the DRC mediation team who will help you through the mediation process online. A laptop or other devise is needed for your session. A professional mediator will help you negotiate your case to see if a satisfactory resolution can be reached. All settlements are legally binding and protect both parties. There is no risk in settling your case. If either party breaks the contract, the other can request trial before a judge. HOW TO PREPARE Bring all documentation to mediation that you will be presenting at trial. This allows all parties to make an informed decision based on what will be presented at trial. Witnesses are not necessary at mediation and will be asked to wait outside of the mediation. Witnesses only participate in mediation if all the parties listed in the dispute agree to have the witness participate. THE PROCESS Mediators are neutral 3rd parties and do not give legal advice or recommend how to resolve your case. They are highly trained and will guide you through a process that will allow each party an opportunity to share the views and options for resolving your case. Once a mutually satisfying agreement has been reached the mediator will write out your agreement which captures the details of your settlement. The mediation process is confidential. Requests and offers are protected by confidentiality. Once you go to trial the judge will not hear offers made in mediation. This allows you to be creative and flexible when making offers to resolve the case. POSSIBLE OUTCOMES The process is designed to help you communicate with the other person and focus on problem solving. It will include an introductory statement by the mediators, followed by uninterrupted statements by each of you. This statement should focus on what has brought you to the mediation and what you would like to see happen. The mediators will then help the two of you create a list of items to discuss during the mediation. You will be given an opportunity to negotiate with the other person while the mediators assist by facilitating the conversation. Finally the mediators will put into writing any agreements the two of you reach. Skagit Valley Small Claims Mediation Within Skagit County most small claims cases are required to go through mediation before trial will be conducted. Learn more by visiting the Skagit County District Court website . Need help? Call Skagit Valley DRC 1-800-280-4770 Skagit Valley Online Mediation Mediation is a great, cost-effective alternative to formal legal systems and dealing with the stress of conflict; parties are able to find satisfying solutions in a timely manner. Led by skilled impartial mediators, this confidential, voluntary process fosters collaborative, communicative problem-solving. Applicable to diverse disputes, including: Family: such as divorce, parenting plan, elder care and parent/teen issues Neighborhood Business/Consumer Landlord/Tenant Workplace Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Mediation & Conflict Resolution program, send us an email today. Contact Us! BACK TO TOP

Suppporting fair housing practices through education, outreach, and counseling to access housing without discrimination. Fair Housing Dispute Resolution Center / Fair Housing Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Fair Housing We actively support and promote fair housing through education, outreach, and counseling to ensure that people have the opportunity to provide and obtain housing without discrimination. Coordinated Entry Coordinated Entry links neighbors that are at risk of homelessness to services that fit their needs. Visit Page VOAWW Connect A comprehensive source of programs and services in our region including rental assistance, social services, and much more. Visit Page Landlord / Tenant Learn more about your rights and responsibilities as either a landlord, tenant, or service provider through our Fair Housing resources. Learn More Do You Have Questions About Landlord-Tenant Issues, Laws, or Discrimination? Learn more about your rights and responsibilities. Get the Brochure If you are a landlord, tenant, or service provider with questions or concerns, please call the Landlord-Tenant Line or email us, so we can help you problem-solve. Serving Snohomish, Skagit, and Island Counties Call | 425-339-1335 (option 4) Email | ltinfo@voaww.org Informational Resources Fair Housing Brochure (English) Fair Housing Brochure (Spanish) Fair Housing Brochure (Russian) Fair Housing Brochure (Chinese, Korean, Arabic, Nepali, Vietnamese) Washington Fair Housing Poster Fair Housing Counseling Information Flyer Washington State Human Rights Commission 100 Questions: Rental Fair Housing Guidebook 100 Questions: Real Estate Fair Housing Guidebook Reasonable Accommodations & Modifications —Guidance For Residents With Disabilities (Provided by the Fair Housing Partners of Washington State) Filing a Formal Complaint Volunteers of America Western Washington does not conduct Fair Housing investigations. Fair Housing complaints must be filed within one (1) year of the alleged harmful act or event. Contact one of the resources to learn more about how to proceed with a housing complaint. Washington State Human Rights Commission 1-800-233-3247 | www.hum.wa.gov Northwest Fair Housing Alliance 1-800-200-FAIR (3247) | www.nwfairhouse.org Fair Housing Center of Washington (253) 274-9523 | www.fhcwashington.org U.S. Department of Housing and Urban Development (800) 669-9777 | www.hud.gov Renter Certification & Fair Housing Training What You Will Learn: Tenant Rights: Understand your rights and remedies under fair housing laws, including protections against discrimination, and the process for filing a complaint. Landlord Responsibilities: Learn about your obligations as a landlord, including property maintenance and tenant relations. Resources Available: Discover local resources and support services that can assist you. Empower Yourself Today! Understanding your rights is the first step towards a fair housing experience. Join us and take charge of your housing journey! View upcoming classes Under the Fair Housing Act and the Washington Law Against Discrimination, it is illegal to discriminate in the provision of housing based on protected classes. In the State of Washington, protected classes include: Race • Color • Sex • National Origin/Ancestry • Citizenship/Immigration Status • Religion/Creed • Disability • Familial Status/Parental Status • Marital Status • Sexual Orientation • Gender Identity • Military/Veteran Status Additional protected classes can be designated by local law at the city and county level. NOTICE: The Dispute Resolution Center does not provide legal services or legal advice. The information provided is for educational purposes and is not an interpretation of Fair Housing Laws. Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Fair Housing Program, send us an email today. Contact Us!

Resolve workplace conflicts with expert mediation and coaching. Our experienced team helps businesses navigate disputes professionally, foster communication, and build productive work environments. Workplace Services Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Workplace Services With nearly 40 years of experience in conflict resolution, we are your trusted partners in navigating difficult situations effectively and professionally. Conflicts happen. The key is resolving them efficiently and professionally. Our team of highly trained mediators brings exceptional expertise, advanced professional backgrounds, and expert management coaching. We specialize in fostering an impartial environment for open communication, building mutual understanding, and creating solutions that work for everyone. Mediation Helping teams navigate workplace conflict through skilled mediation that fosters collaboration & lasting solutions. Learn More Workplace Trainings Strengthen your team with workplace trainings that build communication, reduce conflict, and boost collaboration. Visit Page Facilitation Guide your team through change with expert facilitation that keeps conversations focused and productive. Learn More Coaching Our coaches provide tools and support for leadership, communication, and growth. Learn More Mediation We specialize in helping parties in conflict collaborate to develop mutually beneficial solutions and foster improved working relationships. The Dispute Resolution Center (DRC) offers the support of two highly skilled mediators who are dedicated to: Creating a safe and respectful environment where all parties can express their perspectives. Facilitating open dialogue and encouraging the exchange of ideas to address issues and promote progress. Assisting in drafting agreements that reflect the mutual understanding and consent of the parties involved. Professional Training VOAWW’s Dispute Resolution Center offers practical, engaging workplace trainings designed to improve communication, reduce conflict, and strengthen team dynamics. From conflict resolution and active listening to managing difficult conversations, our customizable trainings equip teams with skills to create a more positive and productive work environment. Learn more about our training options and how we can support your team’s success. Visit our Training Page Facilitation Facilitation services are for groups of 5 or more, focused on a specific task such as facilitating an annual board of directors meeting, helping a homeowners association create new bylaws, merging two teams, or brining on a new team member. Bringing in an impartial facilitator to assist with such events can be an effective and efficient way to produce peaceful outcomes and move the group forward to finding a resolution. Coaching Trained coaches help the individual move through conflict in a productive way. The coach serves as a sounding board and helps the client identify their goals and areas of desired improvement. Our trained coaches provide tools for leadership development and conflict management including effective communication, active listening, emotional intelligence, de-escalation, developing trust, and restorative practices. Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Workplace Services, send us an email today. Contact Us! BACK TO TOP

Restore trust and repair relationships with our culturally rooted Restorative Practices. We support healing through open dialogue, accountability, and compassionate conflict resolution. Restorative Practices Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Restorative Practices Restorative Practices provide a healing approach to addressing conflict by focusing on repairing relationships rather than imposing punitive consequences. Rooted in cultural traditions, this philosophy emphasizes open communication, accountability, and compassion to strengthen relationships and build a more connected community. By ensuring that everyone feels heard, valued, and understood, Restorative Practices help mend harm, promote personal responsibility, and foster a sense of healing and reconciliation within communities. Restorative Justice Build accountability, communication, and healing with our Restorative Justice classes. Learn More Peer Mediation Teaching youth conflict resolution and communication skills to foster a positive school environment. Learn More Facilitated Circles Circles foster healing, trust, and connection through respectful, judgment-free sharing and deep listening. Learn More Restorative Conferencing Support healing and accountability through open dialogue between those impacted. Learn More Victim Offender Impact Competency Education (VOICE) Class AVAILABLE FOR YOUTH & ADULTS The VOICE class is a Restorative Practices program that guides participants through the process of reflection, accountability, and repair. It introduces the concept of restorative conferencing, encouraging individuals to recognize the harm they have caused and take personal responsibility for their actions. Through VOICE, participants explore meaningful ways to make amends with their family, community, and themselves. The course concludes with each student writing a thoughtful apology letter, outlining their accountability, acknowledging the impact of their actions, and committing to positive change. Conflict Resolution and Communication (CRC) Class AVAILABLE FOR YOUTH & ADULTS The CRC class equips students with the skills to understand, navigate, and resolve conflicts in a productive and respectful way. Through this course, individuals learn to identify the root causes of conflict, express their needs effectively, and actively listen to others. By reframing conflict as an opportunity for understanding and growth, participants gain a new perspective on its role in relationships and communities. CRC fosters constructive communication, helping individuals approach disagreements with confidence, empathy, and a focus on positive outcomes. Parent-Teen Communication Class AVAILABLE FOR YOUTH & ADULTS The Parent-Teen Communication class provides a foundation for understanding interpersonal conflict and strengthening family relationships. Through this course, parents and teens develop effective communication skills that foster healthy, productive, and resolution-focused conversations. By learning to navigate disagreements with clarity, empathy, and mutual respect, participants build stronger connections and create a more supportive and understanding family dynamic. Parent / Teen Mediation AVAILABLE FOR YOUTH Parent-Teen Mediation provides a structured and supportive space for families to navigate conflicts with the help of impartial mediators. This process encourages open, respectful, and productive conversations, allowing both parents and teens to express their perspectives and work toward solutions. Mediators do not take sides, give advice, or make decisions. Instead, they facilitate dialogue, promote understanding, and assist in creating agreements that address the needs and interests of everyone involved. Parent teen mediations are free when the teen initiates the opening of the case. Peer Mediation AVAILABLE FOR YOUTH The Peer Mediation Program is a peer-led initiative where professional trainers work with your students, equipping them with the skills to become peer mediators and handle their own conflicts. Through an 8-stage mediation process, students learn to facilitate open communication, promote understanding, and help their classmates reach mutually agreeable solutions. With guidance from advisors, this student-centered approach empowers youth to address issues like bullying, disagreements, and misunderstandings, fostering a positive school climate while building essential conflict resolution and social skills. Facilitated Circles Circles provide a safe and supportive space for individuals to share their thoughts, experiences, and perspectives. Rooted in Indigenous traditions, Circles encourage active listening, mutual respect, and open dialogue to promote healing and connection. By taking turns speaking and listening without judgment, participants build trust, empathy, and a sense of community, making Circles a powerful tool for processing challenges and strengthening relationships AVAILABLE FOR YOUTH & ADULTS Restorative Conferencing Restorative Conferencing is a facilitated conversation that brings together those who have been harmed and those responsible for causing harm. This process provides a structured and supportive space for open dialogue, accountability, and healing. The goal is to ensure that those harmed have an opportunity to be heard and made whole, while those responsible take personal accountability and actively work to repair the harm done. Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Restorative Practices, send us an email today. Contact Us! BACK TO TOP

Robin Hoover Executive Director, ECEAP Services 425-212-3932

Our Board of Directors sets strategic priorities, provides fiduciary oversight, acts as advocates for and ambassadors of VOAWW. BOARD OF DIRECTORS Our Board of Directors sets strategic priorities, provides fiduciary oversight, acts as advocates for – and ambassadors of – VOAWW, and oversees our President/CEO. BOARD CHAIR Suzan Sturholm President/Owner All Things HR VICE CHAIR Paul Butler VP, Sr. Branch Manager Pacific Premier Bank PROPERTIES BOARD CHAIR Shannon Testa Director of Operations Lease Crutcher Lewis GOVERNANCE COMMITTEE CHAIR Stephen Zimmerman President (Retired) Crane Aerospace FINANCE/AUDIT CHAIR Bill Reed CFO MFR Associates, PLLC Aimee Do President / Owner / Liaison Administrator Vietnam Education Fund and Mercy House of St. Pius X Church in Mountlake Terrace Todd Henrichsen AVP - Compliance Global Atlantic Financial Group Mark Hulst Owner Skagit Cellars Bryan P. O'Connor Attorney/Principal Jackson Lewis PC Lori Schlindwein Vice President, Service Lines Wells Fargo Bank Amit Singh, Ph.D. President Edmonds College Brian Smith President/CEO Volunteers of America Western Washington Kirstin Tyner Vice President Coastal Community Bank Brenda White VP Local Government & External Affairs Snohomish County PUD Ross Angeledes Owner Odyssey Coins & Collectibles Lisa Janicki Business Owner Retired Skagit County Commissioner

Meet the VOAWW Executive Team Leadership Volunteers of America Western Washington has a dynamic leadership team with a breadth of experience and a passion for serving others. Board Members Executive Team Brian Smith President/CEO Kristi Myers, CFRE Chief Operations Officer John Ng Chief Financial Officer Levi Van Dyke Chief Behavioral Health Officer Nelia Viloria Executive Assistant Jan Olsen Board Secretary Dixie Behn Vice President of Infrastructure Claire Danielson Vice President of Finance/Controller Kristin Ely Vice President of Strategic Initiatives Olga Fedorovski Vice President of Human Resources Jessica Moore, CFRE Vice President of Development Steve Woodard, Ph.D. Vice President of Community Engagement Amanda Etchey Executive Director, Integrated Community Services Brenda Priest Executive Director, Personal Support Services Cory Armstrong-Hoss Executive Director, Senior Services Galina Volchkova Executive Director, Housing Services John Glennon Executive Director, Hunger Prevention Services Rena Fitzgerald Executive Director, Behavioral Health Robin Hoover Executive Director, ECEAP Services Rick Schoentrup Executive Director, Dispute Resolution Center