VOA aims to prevent homelessness by referrals to shelters, mediating landlord/tenant disputes, and finding connections to payment assistance. Housing & Shelter Everyone deserves a safe place to sleep. We support shelter and stability by offering quality resources, referrals, and mediation between landlords and tenants. Our Programs Our Housing programs include a wide variety of services to fit your needs. During winter, we offer Cold Weather Shelters from Nov 1-March 31, when temperatures are forecasted to be 34° or below. Check back on Nov 1 for more information. Please feel free to reach out if you have any questions about our programs! IMPORTANT NOTICE: Stay safe! Learn how to protect yourself from scams here . Coordinated Entry Coordinated Entry is a process for individuals and families in Snohomish and Skagit Counties who are experiencing or at imminent risk of homelessness to access homelessness prevention services and resources. Applicants will be screened for eligibility, prioritization, and program matching for a more efficient and effective system to access appropriate programs. To find out if you qualify for Coordinated Entry, call 360-VOA-HELP or toll free 1-800-223-8145 , Monday through Friday, 8:30am-4:30pm and connect with a Referral Specialist. Rapid Rehousing Rapid Rehousing (“RRH”) is offered on a limited basis in coordination with Snohomish County and is subject to available funding. RRH provides short-term rental assistance to help people obtain housing quickly, increase self-sufficiency, and stay housed. Resources and services provided are typically tailored to the needs of the individual. Інформація Увага! Ми надаємо різноманітні сервіси для українських біженців у Центрі Карла Гіпсона щоп’ятниці. Починаючи з травня Welcome Center працюватиме за новим розкладом: з 10:00 до 12:30. З будь-якими запитаннями щодо наших програм і сервісів, будь ласка, звертайтеся за телефоном: 425-748-8779(залиште повідомлення) або електронною поштою ukrainianresettlement@voaww.org Зверніть увагу: наша програма обслуговує лише мешканців округу Снохоміш. Адреса центру: Центр Карла Гіпсона 3025 Lombard Ave Еверетт, штат Вашингтон 98201 Ukraine News Refugee Resettlement & Stabilization A welcome center and resources for refugees of Afghanistan and Ukraine seeking safety are available. VOA assists with housing, employment, spiritual care, culturally appropriate food and fellowship, and plans for meaningful integration in the community. QUESTIONS? (425) 748-8779 Important Notice: Protect Yourself from Scams At Volunteers of America Western Washington, we prioritize your safety and security. In order to protect yourself from potential scams that may falsely use our name or services, please be aware of the following: Volunteers of America Western Washington does not offer loans, or any financial advice or assistance including direct payments or offers of payments for a fee. We never require payment as a condition of our services. If you come across any communication claiming otherwise, use caution and do not engage. Scammers often use deceptive tactics to exploit vulnerable individuals. If you receive unsolicited offers, requests for payment, or any communication that seems suspicious, exercise caution. Never share personal or financial information with anyone you don’t know personally. If you believe you have been targeted by a scam or fraudulent activities using the Volunteers of America Western Washington name, we strongly encourage you to report it. You can contact your local law enforcement authorities or reach out to the Washington State Attorney General's office. At any time you wish to verify the legitimacy of any communication that appears to come from Volunteers of America Western Washington, we welcome you to get in touch. Our legitimate contact information is at the bottom of this web page. Your peace of mind is important to us, and we are committed to serving our community with trust. Remember to stay vigilant and informed, so you can defend against scams, deception, and fraud. Protect Yourself from Scams

Services supporting the behavioral health needs of Native Americans and Alaska Natives including suicide prevention and crisis counseling. Tribal Services Serving Native American & Alaska Native Communities throughout the state of Washington to access culturally appropriate behavioral health resources. Native & Strong Lifeline Tribal Services Profiles Native Resource Hub Native Resource Hub Survey If you are an Indigenous person and in crisis, we have Native counselors available 24/7 for confidential support. We see you. We are you. Call 988 and dial option 4 or text N8V to 988. Call 988 Native Resource Hub The Native Resource Hub exists as a central resource point for those affiliated with the Native American and Alaska Native Communities. We are available statewide to assist in a variety of ways, giving special attention to culture and community connection. The Hub has been developed in partnership with the Tribal Centric Behavioral Health Advisory Board, the American Indian Health Commission, the Washington State Health Care Authority and the Department of Health. The Hub What is the Hub and who do we serve? The behavioral health and crisis systems can be difficult to navigate at times, and we could all use support to connect with the services that we need. The Native Resource Hub is a resource line specifically for Native American/Alaska Native people. The Hub was developed to support Indian health care providers, Tribal governments, families, and individuals looking for assistance navigating the complex behavioral health system. The Hub provides both Native and Non-Native resources to any person requesting them. Any Indigenous person in Washington state can call the Hub for resources or support. The Hub is a statewide service available to meet the needs of the Tribal Affiliated community and coordinates with Tribal agencies, healthcare professionals, hospitals, and in- and outpatient programs. We recognize and serve all Indigenous people, regardless of geographic tribal affiliation. Services We offer tribal resources available to the caller as well as resource information to outside entities for Native Americans, Alaska Natives, First Nations, and their descendants. Services available: Track bed capacity Follow up on Native and Strong Lifeline calls Coordinate care Provide Native American specific resources Contact for tribal DCR’s Provide light case management (up to 2 weeks) State of Washington Department of Children, Youth & Families — Virtual Positive Indian Parenting (PIP) Wrap Around Services: Culturally specific parent education supporting physical, social emotional, and cognitive cultural health of children and families. American Indian/Alaska Native parents and caregivers at risk for DCYF (pregnant, infant, toddler, and young children up to age 18). Up to six months of service per family (case by case up to 12 months, 1-2 meetings a week, 2-3 hours each meeting) On referral by DCYF: serving King, Pierce, and Spokane counties The staff providing these services are Peer Support, PIP and VSS Core Certified Information & Referrals We are working hard to keep our networking and resources relevant and up to date to offer the most current support to our callers. This includes but is not limited to: alcoholics anonymous / detox / recovery resources childcare resources clothing resources cultural resources (powwows, sweats, gatherings) domestic violence resources durable medical equipment support utility & energy assistance resources financial assistance resources food pantry/hot food resources health insurance resources hot shower resources housing resources/ homelessness prevention inpatient treatment for Substance Use Disorder and Behavioral Health connection to legal assistance LGBTQIA+2S resources support groups (grief and loss, parent, domestic violence, veterans) therapy and counseling resources transportation resources vocational rehab In partnership with Washington State Healthcare Authority (HCA) and tribal communities in Washington State, Tribal Services at Volunteers of America Western Washington (VOAWW) has compiled resources and information regarding healthcare, community, and crisis services available in each tribe. The Tribal Profiles below include information such as: Geographical Information, Medical & Dental Services, Outpatient & Inpatient Behavioral Health (Mental Health and Substance Use Disorder) Services, Crisis Services, Community and Social Services, as well as Elder, Youth, and Cultural programs. Tribal Profiles: Peninsula and Pacific Coast Chehalis Hoh Jamestown S’Klallam Lower Elwha Klallam Makah Port Gamble S’Klallam Quileute Quinault Shoalwater Bay Suquamish North Sound Lummi Nooksack Sauk-Suiattle Stillaguamish Swinomish Tulalip Upper Skagit Samish Eastern Washington Colville Kalispel Native Project 2025 Spokane Yakama South Sound, King, and South Cascades Cowlitz Muckleshoot Nisqually Puyallup Skokomish (Coming soon!) Snoqualmie Squaxin Island Seattle Indian Health Board (UIHO) For information about Navigating a Crisis without a Tribal Coordination Protocol, please click HERE . Click the button for a compiled list of Crisis Services for all tribes. Tribal Crisis Services Tell us how we did! Your feedback is essential to our work and goal to improve access to resources for our Relatives. Fill out a short survey on your experience with the Native Resource Hub by clicking the button below. Native Hub Resource Survey NSLL Suicide is the second leading cause of death for Native youth ages 10-24 Native & Strong Lifeline The Native and Strong Lifeline is a suicide, crisis, and help line specifically for American Indian and Alaska Natives. The Native and Strong Lifeline is fully staffed and operated by other Native people. This means that when you call the Native and Strong Lifeline, a Tribal Crisis Counselor will take your call. We are here to listen. Any time. Call 988, option 4 or text N8V to 988 Why do we need the Native and Strong Lifeline? Suicide is the second leading cause of death for Native youth ages 10-24. Native communities experience the highest rates of suicide amongst all racial and ethnic groups in the United States, and suicide rates among American Indian and Alaska Native communities rose by 118 percent between 1999-2017. Suicide is preventable and your time here is sacred. The Native and Strong Lifeline is one way that we can help prevent suicide in our communities and make each other stronger. It will send a message that healing and getting help are normal and important parts of life. Who can call the Native and Strong Lifeline? The Native and Strong Lifeline serves all AI/AN, First Nations, Enrolled tribal members, and unenrolled descendants. This line is for all Indigenous people living in Washington state, regardless of their geographic tribal location. How will this affect my community? Community members will now be able to receive confidential services during mental health emergencies with minimal involvement of police or hospitals. They will be served by other Natives who have a true understanding of their specific needs, keeping traditional elements of culture in mind on their journey to healing. What happens when you call? You will be connected with a trained Tribal Crisis Counselor. The caller can talk about any emotional crisis, not just suicide. The Tribal Crisis Counselor will use active listening to assess risk, determine if a person is in danger, and assist the person in feeling better and accessing resources. If the counselor believes the caller is in danger, they will work with the caller to create a safety plan that does not require calling emergency services. Less than 3% of calls result in dispatching 911 services. If you are calling about a friend or family member who is in distress, the person on the phone will walk you through how to help and provide resources. Does NSLL replace my local Tribal crisis line? No. The Native and Strong Lifeline will not be replacing any existing Tribally operated crisis lines. The Native and Strong Lifeline is simply available to any Indigenous person wanting to speak to other Native people when they need support. For example, some people like to work with people outside of their Tribes when they need support or, if your Tribe’s crisis line is not available 24/7 you can call the Native and Strong Lifeline as an alternative. There are many reasons that a person may wish to call, and we are here to support you.

Resolve disputes quickly and affordably through mediation. Our trained mediators help individuals communicate effectively and reach mutually satisfying agreements—without the stress of the legal system. Mediation Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Mediation & Conflict Resolution As an alternative to living with the stress of conflict or the anxiety of the formal legal system, mediation can help people in conflict find workable solutions quickly and affordably. Using a voluntary and confidential process, impartial mediators help parties in conflict reach a mutually satisfying agreement. Mediators assist parties in communicating with each other and encourage everyone to collaboratively solve a problem with a solution that meets everyone's needs. Call Email Family, Community & Parent/Teen Find help navigating a divorce, implementing a parenting plan, eldercare, neighborhood discussions, and more. Learn More Landlord & Tenant Mediation Resolve rental issues with free landlord-tenant mediation, consultation, and support—find fair solutions that work for all. Learn More Workplace Mediation Helping teams navigate workplace conflict through skilled mediation that fosters collaboration & lasting solutions. Visit Page Small Claims Court Mediation Services Small claims mediation is your first court step—no need to contact us; mediators are provided at court. Learn More Family, Community, and Parent/Teen Mediation Services Our highly trained mediators can help in instances of divorce, building parenting plans, eldercare, parent/teen issues, neighborhood discussions, and more. Scheduling & FAQ What to Expect from Mediation ROLE OF MEDIATOR Mediators at the DRC are impartial, third party facilitators. They are present to help the clients communicate effectively about their dispute and encourage the clients to work collaboratively toward a solution. The mediators will not take sides or give advice. They will not tell you what to do or impose a decision on you. GOOD FAITH In mediation you will be asked to participate in good faith. This will include listening to the other party, keeping an open mind about solutions, share all pertinent information, and truly working toward a win-win solution. Clients will be asked to give serious consideration to proposals made during the mediation. COMMON COURTESY It is very important for clients to participate in mediation using basic rules of common courtesy. You will be asked to refrain from interrupting the other party, using inflammatory language, name calling and pushing the other party's hot buttons. THE PROCESS The process is designed to help you communicate with the other person and focus on problem solving. It will include an introductory statement by the mediators, followed by uninterrupted statements by each of you. This statement should focus on what has brought you to the mediation and what you would like to see happen. The mediators will then help the two of you create a list of items to discuss during the mediation. You will be given an opportunity to negotiate with the other person while the mediators assist by facilitating the conversation. Finally the mediators will put into writing any agreements the two of you reach. PREPARING FOR MEDIATION It's important for mediation clients to be prepared. Please remember to email any paperwork you will need to help make an informed decision to your case manager prior to the mediation. It can also be helpful to complete a Mediation Preparation Worksheet. With online mediation, it is important to provide these documents to your case manager at least two weeks prior to your mediation. LEGAL ADVICE Neither DRC staff nor the mediators in a case will provide legal advice. If you need the assistance of an attorney prior to your mediation, you are encouraged to seek any outside information you will need to help you negotiate. Mediation Resources Family Mediation Application Plain Language Parenting Plan Form Agreement to Mediate Fee Discount Application Scheduling Mediation & FAQs Mediation Preparation Worksheet Worksheet for Dividing Property & Debt 10 Tips for Workplace Conflict Resolution Mediation Fee Refund Policy A non-refundable fee of $75.00 per party for case management applies. After mediation fees are received by both parties, the fees are not refundable; however, the case will be placed in holding for one year, during which time clients may schedule mediation. After one year the fees are forfeited. Cancellations requested after a mediation has been scheduled will result in fees being applied to future sessions and those fees will not be refunded. Cancelled mediations will require a $65 rescheduling fee. Separate Homes, Connected Families AVAILABLE ON-DEMAND 24/7 This Co-Parenting class assists parents going through divorce, helping them explore the changing family dynamics and relationships. Discounts available to low income households. To register, please contact our Mediation Team, (425) 339-1335 or mediation@voaww.org Landlord & Tenant Our Landlord Tenant Line is dedicated to supporting you with a comprehensive range of services. We offer free consultation, conciliation, fair housing services, and training to help both tenants and property owners navigate rental issues effectively. Whether you're facing a dispute or looking to better understand your rights and responsibilities, our expert team is here to provide guidance and work toward fair, lasting solutions. For immediate support, contact us at: ltinfo@voaww.org 425.339.1335 ext. 4 Landlord Fund Programs WA Landlord Association Multifamily Housing Association Rental Housing Assoc. of WA Small Claims Court Mediation Services When you file a claim in Snohomish County (Cascade, Everett, Evergreen or South Division), Island County or Skagit County, your first date of appearance at court will be for a mediation session. You do not need to contact the Dispute Resolution Center prior. Mediators will be automatically provided for your mediation session at the courthouse. If you have questions about filing your court paperwork or the court process, you will need to contact the appropriate District Court. Small Claims Process THE DAY OF YOUR HEARING The judge will give opening remarks about the mediation process and why it’s beneficial to participate fully in the process. The judge will call through the calendar and in cases where both parties to a case are present, they will be sent to mediation. You will be connected virtually to the DRC mediation team who will help you through the mediation process online. A laptop or other devise is needed for your session. A professional mediator will help you negotiate your case to see if a satisfactory resolution can be reached. All settlements are legally binding and protect both parties. There is no risk in settling your case. If either party breaks the contract, the other can request trial before a judge. HOW TO PREPARE Bring all documentation to mediation that you will be presenting at trial. This allows all parties to make an informed decision based on what will be presented at trial. Witnesses are not necessary at mediation and will be asked to wait outside of the mediation. Witnesses only participate in mediation if all the parties listed in the dispute agree to have the witness participate. THE PROCESS Mediators are neutral 3rd parties and do not give legal advice or recommend how to resolve your case. They are highly trained and will guide you through a process that will allow each party an opportunity to share the views and options for resolving your case. Once a mutually satisfying agreement has been reached the mediator will write out your agreement which captures the details of your settlement. The mediation process is confidential. Requests and offers are protected by confidentiality. Once you go to trial the judge will not hear offers made in mediation. This allows you to be creative and flexible when making offers to resolve the case. POSSIBLE OUTCOMES The process is designed to help you communicate with the other person and focus on problem solving. It will include an introductory statement by the mediators, followed by uninterrupted statements by each of you. This statement should focus on what has brought you to the mediation and what you would like to see happen. The mediators will then help the two of you create a list of items to discuss during the mediation. You will be given an opportunity to negotiate with the other person while the mediators assist by facilitating the conversation. Finally the mediators will put into writing any agreements the two of you reach. Skagit Valley Small Claims Mediation Within Skagit County most small claims cases are required to go through mediation before trial will be conducted. Learn more by visiting the Skagit County District Court website . Need help? Call Skagit Valley DRC 1-800-280-4770 Skagit Valley Online Mediation Mediation is a great, cost-effective alternative to formal legal systems and dealing with the stress of conflict; parties are able to find satisfying solutions in a timely manner. Led by skilled impartial mediators, this confidential, voluntary process fosters collaborative, communicative problem-solving. Applicable to diverse disputes, including: Family: such as divorce, parenting plan, elder care and parent/teen issues Neighborhood Business/Consumer Landlord/Tenant Workplace Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Mediation & Conflict Resolution program, send us an email today. Contact Us! BACK TO TOP

John Ng Chief Financial Officer

Discover the many ways you can support VOA Western Washington—from donating and volunteering to legacy giving and community partnerships. Every action helps strengthen our community. Donate Support a program close to your heart or make a gift towards the greatest need! Join us on our mission to empower individuals and strengthen communities. Give Online Volunteer Want to get hands on experience giving back to your community? Check out amazing volunteer opportunities from us and 29 of our partners! View Opportunities Partner Make a lasting impact! Partnering with VOAWW connects your business to the community, strengthens your brand, and shows your commitment to positive change. Learn More Legacy Giving Planned gifts let you support VOAWW, care for loved ones, and create lasting impact—with benefits for you today and for others tomorrow. Learn More Learn more about giving opportunities: Monetary/Direct Donation Your donations can make a difference for so many. Gifts are used thoughtfully and intentionally to maximize their impact on the most vulnerable in our Western Washington communities. Donate Online Donor Advised Funds A Donor Advised Fund is like a charitable savings account, giving you the flexibility to control how much and how often money is granted to VOAWW. We offer three ways to facilitate grant making. You can direct these funds to our Western Washington affiliate through Free Will, a free online will-making service. DAF Direct enables you to issue grants to Volunteers of America Western Washington directly from your DAF. If your DAF’s sponsoring organization does not participate in DAF Direct, please have them direct your gift to: Volunteers of America Western Washington P.O. Box 839 Everett WA 98206-0839 We would very much like to acknowledge your generous gift so please provide your name and/or fund name and address. Visit FreeWill Appreciated Securities Make a bigger impact by donating stocks, bonds, and mutual funds directly to VOAWW. And, Qualified Charitable Distributions (QCDs), or IRA Charitable Rollovers, might be an option for those age 70½ or older. Donating appreciated securities is easy and convenient, and you may enjoy numerous tax benefits*, including: Claiming the market value of the securities as a tax-deductible contribution (as opposed to the cost basis). Avoiding capital gains tax, local and state taxes on the profit from the sale of securities. Lowering the cost basis of the gift. Compared with donating cash or selling your appreciated securities and contributing the after-tax proceeds, you may be able to automatically increase your gift and your tax deduction. * VOAWW does not offer tax advice. Please consult a financial advisor or tax professional for more information. QCD Gift Donate Stock Gifts in Your Will A gift in your will can make a lasting impact. Visit our Legacy Giving page to learn more. Learn More Cryptocurrency Donating cryptocurrency directly to a 501(c)3 nonprofit is more tax efficient and can save you money. The IRS classifies cryptocurrency as property for tax purposes, which means it is typically the most tax- efficient way to support your favorite cause. When donating crypto, you receive a tax deduction for the fair market value and avoid capital gains tax you would have incurred if you had sold the crypto and then made a donation. That means you’re able to donate more, as well as deduct more on your tax return. The difference could be up to 30%. Donate Crypto Donations In-Kind Your contributions of food, goods, and services in addition to financial donations can make a difference for your neighbors in need. To donate food, please visit our Food Bank page for sites that accept donations and their hours of operation. The VOA Community Resource Centers provide a variety of life's essentials to those most vulnerable. Most requested items are: Shelf-stable food Diapers, wipes, personal hygiene & feminine products Household goods (toilet paper, soap, paper towels, etc.) Rain gear and cold weather clothing/supplies Social Media Fundraising You can create a fundraiser on Facebook! Consider asking for a donation to VOA in lieu of gifts for your birthday or start a fundraiser in honor of someone special. There are so many occasions to celebrate... and donate! Learn How Volunteers of America Western Washington is a designated tax exempt charity under section 501(c)(3) of the Internal Revenue Code. Your donations are tax deductible to the fullest extent of the law. EIN 91-0577129 Your support makes a direct impact on our community. Because of you, we have been able to provide: 10,600,000lbs of food distributed, supporting local food banks and meal programs $1,100,000 in direct assistance to 4,541 households, supporting basic needs like rent, utilities, and groceries. 289,283 calls and texts answered, helping neighbors in crisis find the support, hope, and care they need.

VOA Western Washington assists with food banks, rent and utility assistance, crisis counseling, mediation, ECEAP preschool, and more. Making Room for New Possibilities Everyone deserves the opportunity to live with dignity, independence and purpose. Whether someone is building daily living skills, finding meaningful ways to connect with others, or receiving support to manage their finances, the right support can make all the difference. Through our Personal Support Services, we help individuals with intellectual and developmental disabilities live more fulfilling lives. You can help create more opportunities for independence by making a gift today. Donate Now Quick Links Need help? We offer a wide range of resources from food and housing to behavioral health and conflict resolution. Looking to give back? Volunteering, donating, or joining the team are all ways you can play an active part in helping our neighbors find stability. Get Food There are no eligibility or documentation requirements to receive food at any VOAWW food banks or pantries. Learn More Housing Our housing programs help find and or stabilize housing for both short and long term needs. Learn More Early Learning ECEAP Preschools in Everett, Monroe, and Sultan, as well as Early Learning & Child Care services in Sultan and Lynnwood. Learn More Behavioral Health We are here to provide resources and support to people in crisis and/ or considering suicide and those who want others to get the help they need. Learn More Tribal Services Serving Native American & Alaska Native Communities throughout the state of Washington to access culturally appropriate behavioral health resources. Learn More Personal Support Services Support for adults with developmental and intellectual disabilities to live safe and fulfilling lives, help with budgeting for SSA benefits, and Foundational Community Supports. Learn More Dispute Resolution Our Dispute Resolution Centers offer mediation and conflict resolution resources as well as training opportunities. Learn More Mediation An alternative to living with the stress of conflict or the anxiety of the formal legal system, mediation can help people in conflict find workable solutions quickly and affordably. Learn More Fair Housing Learn about your rights as a tenant or landlord, provide and obtain housing without discrimination, and much more! Learn More Volunteer Donate your time and gain new experiences through our many volunteer opportunities. Make a difference today. Learn More Donate Car donations, Cryptocurrency, leaving a gift in your will, and monetary donations. There's so many ways you make an impact! Learn More Job Opportunities Join the VOAWW team and become a part of serving others and strengthening communities. Learn More Who We Are VOA Western Washington was established in 1898, two years after Maud and Ballington Booth founded the national organization in New York. We respond to hundreds of thousands of requests for assistance each year through a partnership of professional staff, volunteers, and community supporters. Volunteers are instrumental in every aspect of our ministry of service and help us reach thousands more people than we could with staff alone. We acknowledge, serve, and uplift each and every person. No matter your identity, citizenship, origin, color, or creed, you are welcome here. Our commitment is to serve those needing food, shelter, crisis care, free preschool, community resources, and so much more. Featured Story Stories of Impact Pressing On Complex trauma. Assault. Homelessness. Addiction. Recovery. Relapse. These aren’t just frightening words. They are the experiences that... 2 min read "I hated who I had become." “I am 32 years old now, so I can sum it up to 2 decades battling to get my life back.” Most 12-year-olds are in 7th grade and summoning... 2 min read Lights and a Cheeseburger “I’ve been struggling since I retired,” worries Bonnie, “with the cost of things going up. My property tax went from $75.00 in 2019 to $289.00 now. That is a huge jump, and my mobile home is only worth $10,000.” On a fixed income at the age of 74, funds seem to dwindle faster each year. Rent increased $100 per month last November, but the check in the mail stays the same. And so, decisions between keeping the lights on, having food, or paying for hearing aids to live alone sa 1 min read

Suppporting fair housing practices through education, outreach, and counseling to access housing without discrimination. Fair Housing Dispute Resolution Center / Fair Housing Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Fair Housing We actively support and promote fair housing through education, outreach, and counseling to ensure that people have the opportunity to provide and obtain housing without discrimination. Coordinated Entry Coordinated Entry links neighbors that are at risk of homelessness to services that fit their needs. Visit Page VOAWW Connect A comprehensive source of programs and services in our region including rental assistance, social services, and much more. Visit Page Landlord / Tenant Learn more about your rights and responsibilities as either a landlord, tenant, or service provider through our Fair Housing resources. Learn More Do You Have Questions About Landlord-Tenant Issues, Laws, or Discrimination? Learn more about your rights and responsibilities. Get the Brochure If you are a landlord, tenant, or service provider with questions or concerns, please call the Landlord-Tenant Line or email us, so we can help you problem-solve. Serving Snohomish, Skagit, and Island Counties Call | 425-339-1335 (option 4) Email | ltinfo@voaww.org Informational Resources Fair Housing Brochure (English) Fair Housing Brochure (Spanish) Fair Housing Brochure (Russian) Fair Housing Brochure (Chinese, Korean, Arabic, Nepali, Vietnamese) Washington Fair Housing Poster Fair Housing Counseling Information Flyer Washington State Human Rights Commission 100 Questions: Rental Fair Housing Guidebook 100 Questions: Real Estate Fair Housing Guidebook Reasonable Accommodations & Modifications —Guidance For Residents With Disabilities (Provided by the Fair Housing Partners of Washington State) Filing a Formal Complaint Volunteers of America Western Washington does not conduct Fair Housing investigations. Fair Housing complaints must be filed within one (1) year of the alleged harmful act or event. Contact one of the resources to learn more about how to proceed with a housing complaint. Washington State Human Rights Commission 1-800-233-3247 | www.hum.wa.gov Northwest Fair Housing Alliance 1-800-200-FAIR (3247) | www.nwfairhouse.org Fair Housing Center of Washington (253) 274-9523 | www.fhcwashington.org U.S. Department of Housing and Urban Development (800) 669-9777 | www.hud.gov Renter Certification & Fair Housing Training What You Will Learn: Tenant Rights: Understand your rights and remedies under fair housing laws, including protections against discrimination, and the process for filing a complaint. Landlord Responsibilities: Learn about your obligations as a landlord, including property maintenance and tenant relations. Resources Available: Discover local resources and support services that can assist you. Empower Yourself Today! Understanding your rights is the first step towards a fair housing experience. Join us and take charge of your housing journey! View upcoming classes Under the Fair Housing Act and the Washington Law Against Discrimination, it is illegal to discriminate in the provision of housing based on protected classes. In the State of Washington, protected classes include: Race • Color • Sex • National Origin/Ancestry • Citizenship/Immigration Status • Religion/Creed • Disability • Familial Status/Parental Status • Marital Status • Sexual Orientation • Gender Identity • Military/Veteran Status Additional protected classes can be designated by local law at the city and county level. NOTICE: The Dispute Resolution Center does not provide legal services or legal advice. The information provided is for educational purposes and is not an interpretation of Fair Housing Laws. Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Fair Housing Program, send us an email today. Contact Us!

Philanthropy that goes beyond corporate responsibility — join VOA Western Washington in strengthening your communities. Stronger Together Partner with us to create lasting change—where every dollar, every volunteer hour, and every shared value builds a stronger, more compassionate community. Partnership Inquiry See our Impact Our Home, Our Foundation: Western Washington Washington ranks among the top ten "Best for Business" states, recognized for its skilled workforce and high quality of life. From thriving corporations to innovative small businesses, our region continues to grow—and so does the need to empower individuals and strengthen communities. As one of Washington’s most comprehensive human services organizations, Volunteers of America Western Washington (VOAWW) addresses urgent needs through eight diverse programs, from hunger prevention to behavioral health and early childhood education. With our employees and hundreds of passionate volunteers , we’re ready to serve—wherever and however we’re needed. Together, we can build a stronger, more vibrant Western Washington. Partner with us and make a lasting impact. Partnership Opportunities Program Sponsorship Recognition on marketing materials, regular updates on the impact of your support, engagement opportunities on site. Employee Engagement Volunteer Days for teams, matching gift programs, corporate fundraising challenges In-Kind Donations Provide goods and services to support our operations: technology, food donations, professional expertise, etc. Other Opportunities In-kind gifts, workplace giving, corporate fundraising, etc. We can customize a partnership that aligns with your company's philanthropic goals. Our Impact In 2025, we responded to hundreds of thousands of requests for help — and today, the need is greater than ever. We are committed to meeting our communities' evolving needs — from basic necessities to health, well-being, and long-term stability. Rooted deeply in the neighborhoods we serve, our team responds with urgency, compassion, and care. Each meal served, each conversation held, and each life touched reflects our commitment to building a stronger, more inclusive future. Together, we’re not just providing services — we’re igniting hope and fostering resilience. 2025 Annual Report View as PDF Our annual report shows the quantity of our impact. Our partners and neighbors show the quality . Support our signature events and gain prominent branding and networking opportunities Rise & Shine Breakfast FEBRUARY An event in support of the Carl Gipson Center, where seniors find friendship, and individuals with developmental disabilities are welcomed with acceptance and encouragement. March Against Hunger ALL MARCH LONG Originally started by the county, we’re proud to be hosting our 27th year of this month-long campaign to raise awareness, inspire action, and unite the community in the fight against hunger, culminating in a 5k walk/run event. Give Hope ALL SEPTEMBER LONG A high-profile event that brings together community leaders, donors, and partners for a celebration and fundraising breakfast to help those in need. Ready to learn more? Get in touch today! You can reach our team at development@voaww.org More than just a charitable contribution—an investment in the health, stability, and future of our community Philanthropy and volunteerism are essential — not only to our community but to your company's success. Today’s consumers, employees, and investors expect brands to align with their values. By connecting your corporate social responsibility initiatives with these evolving expectations, you can strengthen your brand, build customer loyalty, and drive business growth. Transform your business through Corporate Social Responsibility. 77% of employees cite a sense of purpose as a key factor in choosing an employer 78% of investors prioritize companies with strong Corporate Social Responsibility 87% of consumers are more likely to buy from companies that advocate for social issues they care about 96% of employees report a stronger company culture through volunteering Join us in making a difference Together, we can create a stronger, healthier, and more resilient community. To learn more about our corporate partnership opportunities, use the button below to fill out our inquiry form. Partnership Inquiry Empowering individuals and strengthening communities, together Thank you for your partnership with Volunteers of America Western Washington. Your support is vital to our work and to the well-being of our community. Back to Top

We can help you get connected to basic needs such as food, transportation, housing, Coordinated Entry and more in Snohomish and Skagit Counties! VOAWW Connect Coordinated Entry Basic Food Transportation Local Voices. Local Solutions. VOAWW Connect provides personalized resource navigation for Snohomish and Skagit Counties, extending beyond traditional Information & Referral services. Our Community Resource Specialists offer free, one-on-one assistance to help community members access essential resources and successfully navigate housing, food, transportation, and behavioral health systems. Call 360-VOA-HELP or toll free 1-800-223-8145 MONDAY - FRIDAY | 8:30am - 4:30pm Questions or concerns? Email us! Coordinated Entry Skagit & Snohomish Counties Individuals and families who are homeless or at risk of homelessness can be screened for Coordinated Entry by a VOAWW Connect Community Resource Specialist. If eligible, enrollment is the first step toward accessing additional community resources, such as shelter and low-income housing options, which are subject to program eligibility requirements and availability. Basic Food Application Assistance We can help complete Basic Food/SNAP benefits (Food Stamps) applications and mid-certification reviews over the phone for individuals and families who are income-eligible. One Call Transportation Navigation Snohomish County We work one-on-one with Snohomish County residents who need assistance accessing transportation and planning trips. We help identify available options, including local shuttles, volunteer driver programs, medical transportation services, and public transit. Additionally, we support clients in navigating transit routes and developing individual trip plans. VOAWW Connect staff are not able to schedule or book transportation on a client’s behalf, but we can help connect you to the appropriate provider for scheduling.

Galina Volchkova Executive Director, Housing Services 425-212-3950

Brenda Priest Executive Director, Personal Support Services 425-212-5353

The Ministry Team responds to requests for prayer and offers comfort and spiritual guidance for others. Can we pray for you? Your request is a sacred trust and is kept confidential. We will also follow up with you by email to request updates so that we can adjust or change your request as your situation changes. Submit a Prayer Request For more than 120 years, VOA’s ministers have been praying with and for people throughout our community. Whatever your prayer need, finding peace of mind provides a foundation of strength to face any situation. Ministry Team Our ministry team responds to requests for prayer and offers comfort and spiritual guidance for VOA Western Washington staff, clients, and community. They meet regularly to study the bible and actively seek ways to deepen their relationship with Christ. Jessica Moore VP of Development/ Lead Minister Jessica started with VOA Western Washington in 2016 and was commissioned as a minister in 2018. Working at VOA Western Washington gives her the ability to be part of an organization that positively impacts the community and creates a ripple effect where hope and gratitude are felt everywhere. The best part of her role at VOA Western Washington is to build relationships with our donors and shower them with gratitude. She regularly reads local news like The Herald to stay connected with the community and the Bible to stay connected to Christ. She loves to create, whether it’s putting together delicious meals, building Legos with her son, or working on crafts. Jessica believes in devoting time to self-care and finds painting by numbers and listening to a podcast supports her emotional and spiritual wellbeing. Jessica’s favorite quote, “The best way to find yourself is to lose yourself in the service of others,” attributed to Mahatma Gandhi. As Lead Minister, she finds it aligns with a bible verse that resonates deeply: For even the Son of Man did not come to be served, but to serve, and to give His life as a ransom for many. (Mark 10:45 NIV) Brenda Priest Executive Director, Personal Support Services Brenda’s favorite quote, “It’s never too late to be what you might have been,” led to her to push her to finally listen to a calling to become a minister, providing pastoral care to both clients and employees alike. Her path to VOA began in 2006 when a close friend described the amazing work and mission of the organization. She is able to bring some of the same qualities to her position that she admires in Mohandas ‘Mahatma’ Gandhi: simplicity, truthfulness, self-confidence and an empathetic nature. Brenda feels that her patience and ability to listen are her strengths, and she loves talking with those she serves – and serves with. When she is not caring for others, she holds fast to her own goals of one day perhaps traveling to Norway, skydiving, or completing a 100-miler. Dixie Behn VP of Infrastructure Brought to VOA Western Washington from a background working with law enforcement and in chemical dependency programs, Dixie has worn many hats through the years, and is now the VP of Infrastructure. Being a part of life-changing work is a calling for Dixie, and she believes deeply in our mission because it targets struggles with addiction, homelessness, poverty, and mental health crisis. She has a lifelong relationship with Christ and says that she feels her best opportunity to make a difference in the community is through the Word of God. If she could meet one person, it would be legendary poet Maya Angelou who has inspired generations with her literary work, service to others and who remains one of the most influential women of her time. Her quote “people will forget what you said, people will forget what you did, but people will never forget how you made them feel” is close to her heart. Dixie is caring and compassionate, always looking for ways to make people feel seen and supported, so they can succeed at establishing a healthy, bright future. Eric Tagle Financial Specialist, Personal Support Services Eric’s drive for serving his community and colleagues with prayer and compassion called him to the ministry, where he seeks a path of personal growth in addition to advancing VOA Western Washington as an organization. He has devoted 10 years to VOA Western Washington, and his empathy and patience make a lasting impact in the Disability Services department where he currently serves as a Program Manager. During the times outside of this official capacity, he enjoys video chatting with his family and indulging his green thumb by tending to his many houseplants. Jennifer Shaw Greater Columbia Crisis Line Program Manager Jennifer was drawn to VOA almost 30 years ago, volunteering for the crisis line, but college derailed her plans just after completing the orientation. Then, while attending Trinity Lutheran College in Everett, she watched her fellow students intern with VOA. Now, coming full circle, she is the Greater Columbia Crisis Line Program Manager. She appreciates the far-reaching impacts of our programs and is blessed by being “a part of something that truly changes one life at a time.” Her greatest blessing is being a mother to six. Her daughter Alicen is one example of how her children are a deep source of inspiration and admiration. Alicen “has endured many hardships over her short life, yet she remains optimistic, gentle, kind, and ready for the next adventure… Just by showing up each and every day, [she reminds us] that the Lord is gracious, she trusts His path, and there is so much joy yet to be found in the world.” Jennifer’s position on the ministry team is an opportunity to exemplify Christ-like service to others, and faith in Jesus amid a life of struggle is the foundation that gives her a special way to connect and offer spiritual support. Shelene Richards 988 Program Coordinator Shelene lives “...a life of ministry and service to others as a teacher, social worker, therapist, counselor, mother, grandmother, and friend.” She was inspired to join the VOA Western Washington team because of our broad range of social services and wraparound care from housing and food to crisis care and more. Anyone who meets Shelene will be immediately struck by her gentleness and dignity, much like her role model, Fred Rogers. When asked who she would meet if she could choose anyone past or present, it was Mr. Rogers that came to mind. He was one of her first examples of emotional support, and Shelene admires the way he “talked the talk and walked the walk.” She says that joining the ministry team was an “obvious” choice because of her deep faith and the desire to offer encouragement and care for those in need. Sophie Abwao Housing Services Manager Commissioned as a minister in 2022, Sophie answers the call of God by beginning each day with prayer, meditation, and scripture. She admires Mercy Kanda’s passion to be kingdom-minded and not let her experiences prevent her from being a servant of people, following that inspiration with compassion and empathy in her role in Housing Services, reaching out her hand to those in need day after day. When Sophie is not reading the Bible or keeping up with her kids and home, she dreams of eventually being able to see the beauty of Alaska or islands of Hawaii. Prayer Request Form