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Robin Hoover Executive Director, ECEAP Services 425-212-3932

Claire Danielson Vice President of Finance/Controller 425-212-2721

Cory Armstrong-Hoss Executive Director, Senior Services 425-818-2785

Volunteers of America Western Washington careers offer more than a paycheck. It's not just a job; it's an opportunity to live out your values serving others. Opportunities Abound We offer a challenging, fast-paced work environment for positions ranging from entry-level to those requiring significant education and experience. Professional Development We believe that education and professional development are lifetime commitments and provide paths and resources to expand your skills. Who We Are At Volunteers of America Western Washington, we are committed to creating a positive and empowering environment where every voice matters and everyone belongs. In a culture of authenticity, respect and inclusion, all employees can work, learn, grow and be successful. Our Culture VOAWW is dedicated to creating a positive culture of belonging, civility and psychological safety. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. A Winning Team High performance standards are a key to our success. Extraordinary staff and programs continue to win awards and recognition for excellence and innovation, maintaining our proven track record for exceptional achievement and service. Competitive Benefits Full-time employees, and some part-time employees, receive a comprehensive medical benefits package; life insurance; a pension plan; generous paid time off; and much more. Questions about working for VOAWW? Email Us Available Positions Volunteers of America Western Washington is an equal opportunity employer. We are committed to fostering a workplace where all individuals feel valued and supported. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds and experiences to apply and join us in making a difference in our community.

Restore trust and repair relationships with our culturally rooted Restorative Practices. We support healing through open dialogue, accountability, and compassionate conflict resolution. Restorative Practices Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Restorative Practices Restorative Practices provide a healing approach to addressing conflict by focusing on repairing relationships rather than imposing punitive consequences. Rooted in cultural traditions, this philosophy emphasizes open communication, accountability, and compassion to strengthen relationships and build a more connected community. By ensuring that everyone feels heard, valued, and understood, Restorative Practices help mend harm, promote personal responsibility, and foster a sense of healing and reconciliation within communities. Restorative Justice Build accountability, communication, and healing with our Restorative Justice classes. Learn More Peer Mediation Teaching youth conflict resolution and communication skills to foster a positive school environment. Learn More Facilitated Circles Circles foster healing, trust, and connection through respectful, judgment-free sharing and deep listening. Learn More Restorative Conferencing Support healing and accountability through open dialogue between those impacted. Learn More Victim Offender Impact Competency Education (VOICE) Class AVAILABLE FOR YOUTH & ADULTS The VOICE class is a Restorative Practices program that guides participants through the process of reflection, accountability, and repair. It introduces the concept of restorative conferencing, encouraging individuals to recognize the harm they have caused and take personal responsibility for their actions. Through VOICE, participants explore meaningful ways to make amends with their family, community, and themselves. The course concludes with each student writing a thoughtful apology letter, outlining their accountability, acknowledging the impact of their actions, and committing to positive change. Conflict Resolution and Communication (CRC) Class AVAILABLE FOR YOUTH & ADULTS The CRC class equips students with the skills to understand, navigate, and resolve conflicts in a productive and respectful way. Through this course, individuals learn to identify the root causes of conflict, express their needs effectively, and actively listen to others. By reframing conflict as an opportunity for understanding and growth, participants gain a new perspective on its role in relationships and communities. CRC fosters constructive communication, helping individuals approach disagreements with confidence, empathy, and a focus on positive outcomes. Parent-Teen Communication Class AVAILABLE FOR YOUTH & ADULTS The Parent-Teen Communication class provides a foundation for understanding interpersonal conflict and strengthening family relationships. Through this course, parents and teens develop effective communication skills that foster healthy, productive, and resolution-focused conversations. By learning to navigate disagreements with clarity, empathy, and mutual respect, participants build stronger connections and create a more supportive and understanding family dynamic. Parent / Teen Mediation AVAILABLE FOR YOUTH Parent-Teen Mediation provides a structured and supportive space for families to navigate conflicts with the help of impartial mediators. This process encourages open, respectful, and productive conversations, allowing both parents and teens to express their perspectives and work toward solutions. Mediators do not take sides, give advice, or make decisions. Instead, they facilitate dialogue, promote understanding, and assist in creating agreements that address the needs and interests of everyone involved. Parent teen mediations are free when the teen initiates the opening of the case. Peer Mediation AVAILABLE FOR YOUTH The Peer Mediation Program is a peer-led initiative where professional trainers work with your students, equipping them with the skills to become peer mediators and handle their own conflicts. Through an 8-stage mediation process, students learn to facilitate open communication, promote understanding, and help their classmates reach mutually agreeable solutions. With guidance from advisors, this student-centered approach empowers youth to address issues like bullying, disagreements, and misunderstandings, fostering a positive school climate while building essential conflict resolution and social skills. Facilitated Circles Circles provide a safe and supportive space for individuals to share their thoughts, experiences, and perspectives. Rooted in Indigenous traditions, Circles encourage active listening, mutual respect, and open dialogue to promote healing and connection. By taking turns speaking and listening without judgment, participants build trust, empathy, and a sense of community, making Circles a powerful tool for processing challenges and strengthening relationships AVAILABLE FOR YOUTH & ADULTS Restorative Conferencing Restorative Conferencing is a facilitated conversation that brings together those who have been harmed and those responsible for causing harm. This process provides a structured and supportive space for open dialogue, accountability, and healing. The goal is to ensure that those harmed have an opportunity to be heard and made whole, while those responsible take personal accountability and actively work to repair the harm done. Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Restorative Practices, send us an email today. Contact Us! BACK TO TOP

Explore our services and get in touch Our Services 01. Custom Project Collaborate with our experts to design and implement a unique solution tailored precisely to your specific requirements. We meticulously plan every detail to ensure the final outcome perfectly matches your vision and objectives. Show more 02. Personal Solution Planning Receive a personalized strategy designed around your individual needs and goals. We'll work closely with you to map out a clear, actionable path forward, ensuring you have the guidance needed for success. Show more 03. Expert Guidance Package Gain access to in-depth knowledge and strategic insights from industry leaders. This package offers a structured approach to navigating complex challenges, ensuring you make informed decisions. Show more

Two sites are open through March 15, 2022 for unsheltered individuals when temperatures are forecast to reach 34º or below. Cold Weather Shelters Shelters are open in East and South County from November 1 to March 31 when temperatures are forecast to reach 34º or below. East County Cold Weather Shelters East Everett OUR LADY OF HOPE CHAPEL 2617 Cedar St., Everett Doors open at 8pm No entry after 10pm Shelter closes at 8am Pets allowed Monroe MONROE SEVENTH-DAY ADVENTIST CHURCH 14118 Chain Lake Rd, Monroe Doors open at 8pm No entry after 10pm Shelter closes at 8am Snohomish SNOHOMISH EVANGELICAL FREE CHURCH 210 Avenue B, Snohomish Doors open at 8pm No entry after 10pm Shelter closes at 8am Pets allowed South County Cold Weather Shelter Lynnwood MAPLE PARK CHURCH 17620 60th Ave W, Lynnwood Sun-Tues & Thurs-Sat Doors open at 7pm No entry after 9pm Shelter closes at 7am Wednesdays Doors open at 9pm No entry after 11pm Shelter closes at 7am Need a ride? Sun-Tues & Thurs-Sat 7pm: Lynnwood City Hall 7:10pm: James Village 7:25pm: Value Village Wednesdays 9pm: Lynnwood City Hall 9:10pm: James Village 9:25pm: Value Village Keep updated! Follow us on Facebook at coldweathershelter for updates on each of our Cold Weather Shelters across the county! Watch this short video to find out how you can get involved! Can you help? Shelters provided in partnership with Snohomish County Human Services Department

Volunteers of America Western Washington impact and financial data for 2024 2024 ANNUAL REPORT Program Highlights Why Give Leadership Financial Summary Coming Soon! Top In 2024, VOAWW continued to empower individuals and strengthen communities across Washington State. Our programs reached thousands, providing 24/7 crisis support through our nationally recognized crisis contact center, youth development programs, housing assistance, and senior care. We helped individuals facing homelessness find stability, supported families through life’s challenges, and provided space and activities for seniors to thrive. Our dedicated staff and volunteers have been vital in offering essential resources, from behavioral health services to providing safe spaces for youth. With your ongoing support, we remain committed to fostering hope and creating lasting change, ensuring that those in need have access to the services and care they deserve. Together, we are building a brighter future for all. VOAWW at the Building Resiliency Conference A Letter from Our CEO As we reflect on 2024, I am filled with immense gratitude for the progress we have made together at Volunteers of America Western Washington (VOAWW). This year has been marked by extraordinary stories of resilience, transformation, and the deep support from our community. None of this would be possible without three essential groups: our incredible Board of Directors—both past and present—whose leadership and dedication continue to guide us, our passionate staff—nearly 900 strong—whose commitment to our mission drives everything we do, and our supporters—donors, volunteers, community partners, and elected officials—without whom none of this work would be possible. It truly takes a village, and we are so thankful to have you as part of ours. We witnessed the profound impact of our services this year through stories like Tricia’s. A single mother of four, Tricia and her children were sleeping in their car before finding support through our housing services team. When they spent their first night in a warm motel room, her children cheered, “Yay! We get pillows! We get to take a bath tonight!”—a heartbreaking reminder that basic comforts are a luxury for so many. Today, thanks to your support, Tricia and her children have moved into stable housing, giving her the opportunity to build a better future for her family. Our mission—to empower people and strengthen communities—is at the core of everything we do. Whether we are nurturing the potential of our youth, providing meals to those facing hunger, or supporting elders in our senior centers, VOAWW remains steadfast in our commitment to serve people in every season of life. Your contributions sustain this work and amplify our impact. We have also seen an unprecedented rise in the need for food assistance. In October, our Everett Community Food Bank served 9,616 of our neighbors, the second-highest number in a single month in the past 25 years—a 32% year-over-year increase. The need is great, but so is our determination to meet it. As we prepare for the future, I invite you to deepen your involvement with VOAWW. Whether through financial contributions, volunteering your time, or even serving on our Board, your engagement is critical in helping us build a stronger, more compassionate community. Together, we have accomplished so much, and yet, there is more work to be done. Thank you for standing with us in this mission. With your support, we will continue to bring hope and opportunity to those who need it most. With gratitude, Brian Smith President & CEO Volunteers of America Western Washington 2024 Highlights 860 dedicated staff are essential to providing the dozens of services among our 8 key program areas serving Western Washington, with some programs operating statewide. Empowering People. 10.6M lbs of food distributed, providing nearly 9 million meals to neighbors in need. 289,283 calls & texts answered, helping neighbors in crisis find the support, hope, and care they need. 89,830 hours of in-home care helping 68 adults with developmental disabilities live independently. $1.1M in direct assistance to 4,541 households, supporting basic needs like rent, utilities, and groceries. Strengthening Communities. 28,024 hours served by 602 volunteers of all ages, bringing hope and help to community. 6,407 seniors supported in healthy living, building connection and belonging at our community centers. 137 preschoolers gained the skills needed to thrive in kindergarten and beyond. 1,388 disputes resolved through mediation, fostering peace and understanding in families and communities. 2,848 families families remained housed and stable, preventing homelessness through eviction prevention Stories from 2024 A Place to Belong: How VOAWW’s Community Centers Are Changing Lives Something was wrong. Almost a year ago, Kristi noticed she was having trouble hearing out of her right ear. What followed was ten months of uncertainty—six different doctors, one misdiagnosed cyst pressing on her auditory nerve, two MRIs and CT scans. And then, in April, 2024, her neurosurgeon delivered the real diagnosis: it wasn’t a cyst at all. It was a tumor. A rare, slow-growing ganglioglioma, heart-shaped and menacing. In September, Kristi underwent a four-hour surgery to remove it. 1.5 square inches of skull were taken from the back of her head, 24 stitches closed the seven-inch arc above her ear, and five grams of tumor were excised from her brain. Then came the real work—healing. It took just 29 days before Kristi was back at the Carl Gipson Center, moving, stretching, and lifting alongside her friends in Cora’s exercise class. "My neurosurgeon emphasized that doing Cora’s classes made my recovery easier and faster," Kristi says. But it wasn’t just the physical movement that brought her back—it was the people. "If it weren’t for my family and my friends here supporting me, it would’ve been a dark time." At Volunteers of America Western Washington (VOAWW), we believe that no one should have to face life’s challenges alone. That’s why our community centers exist—to be a place where people find strength, connection, and support. As Cory Armstrong Hoss, Executive Director of Senior Services, explains, "At VOA community centers, we offer a variety of programs for the physical, mental, and social well-being of seniors. From exercise classes to games like bridge and billiards, we create safe spaces where people can belong." For many, that sense of belonging is life-changing. The Carl Gipson Center serves not just seniors—those 50 and over—but also individuals with disabilities and refugees. Seniors today face real challenges. More than half of the people who visit our centers live alone, and the pandemic only deepened the struggles of isolation and loneliness. "We work every day to combat that by getting to know people, introducing them to each other, and fostering small, supportive communities," Cory explains. For Kristi, the Carl Gipson Center has been more than a place to workout—it’s been a lifeline. "I finally found my Washington friends at CGC," she says. Whether it’s exercise, an affordable meal, or a trip to the Ice Caves, the friendships and experiences she’s gained have made all the difference. At VOAWW, we see the difference these centers make every day. They provide not just programs but a community—a place to heal, to grow, and to belong. Faith, trust, and impact inspire donors to give—knowing their support creates a lasting change for our neighbors. Why Give? “We give to VOAWW because they were there to help my family and when we were having a hard time” “I was in a place where I needed help many years ago. I know how hared it is to free yourself from the lifestyle, drugs and homelessness.” “Giving back enables me to be a part of the work done for the community at Carl Gipson Center. This is a part of the values I hold being a Christ follower of living, loving, and leading like Jesus” “I chose to give because of the work VOAWW does and the communities you focus on. You guys live out Matthew 25 in real life so well and that's a true model of following the Lord. So, I'm happy to help out in any way I can!” “My family grew up using the local food pantry for our groceries. I am in a position to give back these days.” Did you know? 91¢ of every dollar donated goes directly to programs impacting our communities. Board of Directors Suzan Sturholm, Board Chair | Todd Brunner, Properties Board Chair | Chris McGinness, Finance & Audit Committee Chair | Stephen Zimmerman, Governance Committee Chair | Paul Butler | Aimee Do | Todd Henrichsen | Vicci Hilty | Mark Hulst | Bryan P. O'Connor | Lori Schlindwein | Amit Singh, Ph.D. | Brian Smith | Shannon Testa | Kirstin Tyner | Brenda White Leadership is not about being in charge. Leadership is about taking care of those in your charge. Leadership is not about being in charge. Leadership is about taking care of those in your charge. Leadership is not about being in charge. Leadership is about taking care of those in your charge. Leadership is not about being in charge. Leadership is about taking care of those in your charge. - Simon Sinek Leadership Brian Smith, President/CEO | Kristi Myers, Chief Operations Officer | Jennifer Nobiling, Chief Financial Officer | Levi Van Dyke, Chief Behavioral Health Officer | Jan Olsen, Executive Asst. & Board Secretary | Dixie Behn, VP of Infrastructure | Claire Danielson, VP of Finance | Chris Eck, VP of Programs | Kristin Ely, VP of Strategic Initiatives | Olga Fedorovski, VP of Human Resources | Jessica Moore, VP of Development | Kirk Pearson, VP of External Affairs | Steve Woodard, Ph.D., VP of Community Engagement REVENUE & SUPPORT $86,558,265 1.6 % Private Support | $1,379,443 (Individuals, Corporations, Organizations & Foundations) 19% Program & Other | $16,392,684 21.1 % In-Kind | $18,306,109 58.3% Public Support | $50,480,029 (Government Contracts & Grants) OPERATING EXPENSES $86,892,708 7.8 % Management / General | $6,783,479 90.8 % Programs & Services | $78,895,410 1.4 % Fundraising | $1,213,819 Financial data is based on FY24. Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request. Our Team in Action Coming Soon! BALLINGTON FLATS Our first affordable housing construction project. 42 subsidized units with 12 set aside specifically for homeless and low-income veterans. Anticipated completion: Spring, 2026. LYNNWOOD NEIGHBORHOOD CENTER Our 4th community resource center. 40,000 sq/f with multiple services. Anticipated to serve 20,000 annually. Anticipated completion: end of 2025. SKY VALLEY HAVEN A 6-bed, overnight emergency shelter for at-risk teens. Will also house day activities for the Sky Valley Youth Coalition. Anticipated completion: Late Spring, 2025. BACK TO TOP

We can help you get connected to basic needs such as food, transportation, housing, Coordinated Entry and more in Snohomish and Skagit Counties! VOAWW Connect Coordinated Entry Basic Food Transportation Local Voices. Local Solutions. VOAWW Connect provides personalized resource navigation for Snohomish and Skagit Counties, extending beyond traditional Information & Referral services. Our Community Resource Specialists offer free, one-on-one assistance to help community members access essential resources and successfully navigate housing, food, transportation, and behavioral health systems. Call 360-VOA-HELP or toll free 1-800-223-8145 MONDAY - FRIDAY | 8:30am - 4:30pm QUESTIONS? Send us an email! Coordinated Entry Skagit & Snohomish Counties Individuals and families who are homeless or at risk of homelessness can be screened for Coordinated Entry by a VOAWW Connect Community Resource Specialist. If eligible, enrollment is the first step toward accessing additional community resources, such as shelter and low-income housing options, which are subject to program eligibility requirements and availability. Basic Food Application Assistance We can help complete Basic Food/SNAP benefits (Food Stamps) applications and mid-certification reviews over the phone for individuals and families who are income-eligible. One Call Transportation Navigation Snohomish County We work one-on-one with Snohomish County residents who need assistance accessing transportation and planning trips. We help identify available options, including local shuttles, volunteer driver programs, medical transportation services, and public transit. Additionally, we support clients in navigating transit routes and developing individual trip plans. VOAWW Connect staff are not able to schedule or book transportation on a client’s behalf, but we can help connect you to the appropriate provider for scheduling.

Explore Volunteers of America Western Washington’s annual reports from 2020 to today. See impact, financials, and how your support strengthens communities. Annual Reports 2025 View PDF View Online 2024 View PDF View Online 2023 View PDF View Online 2022 View PDF View Online 2021 View PDF 2020 PDF Only View Online VOAWW 990 Forms FY 2023 FY 2022

Volunteers of America Western Washington impact and financial data for 2023 2023 ANNUAL REPORT Top ECEAP Preschool administrators 125 Years of Going Wherever We are Needed In 2023, Volunteers of America Western Washington celebrated its 125th year and experienced remarkable growth, reflecting our unwavering commitment to serving the community's evolving needs. Founder Ballington Booth once remarked "we will go wherever we are needed and do whatever comes to hand," and we take this to heart. Our year was one of growth and ambitious service. “Go into the world and do well. But more importantly, go into the world and do good.” – Minor Myers Jr. Our staffing levels increased nearly 58% to a total of 744 employees across 8 programs and dozens of service areas. Hundreds of volunteers have contributed tens of thousands of hours of time in service to their neighbors. Food distribution surged by 55%, and the community food banks and pantries welcomed over 84,000 individuals, more than ever before. We replaced the Eviction Resolution Pilot Program with tenant-landlord mediation, adapting swiftly to address emerging challenges in stable housing. Our preschool enrollment reached nearly full capacity, indicating the heightened demand for quality early childhood education. As we look to the future, ambitious projects such as the Sky Valley Teen Center, the Lynnwood Neighborhood Center, and endeavors in affordable housing in Burlington highlight our dedication to community development and fostering thriving communities and empowering individuals toward self-sufficiency, ensuring a brighter future for all. Empowering People. Strengthening Communities. HOUSING SERVICES 124 households were served with rental assistance and wraparound case management to help them become self sufficient. Throughout the year, 6 clients went to school or a certification class, 26 gained employment, and 58 increased their income. CARE CRISIS RESPONSE Our Behavioral Health team answered more than 105,000 calls across four regional crisis lines; plus 44,368 calls and 27,545 chats and texts to the 988 Suicide Prevention Lifeline; and the Native & Strong Lifeline, serving our Indigenous population 24/7 assisted more than 4,500 Native people in crisis. NORTH SOUND 211 Resource & referral specialists handled over 53,000 calls with 3,490 Coordinated Entries to assist those experiencing homelessness, 403 referrals to Domestic Violence Services of Snohomish County, and over 9,000 boxes of food distributed to the community through the Nourishing Neighborhoods program. HUNGER PREVENTION The Everett Food bank served 67,571 individuals and delivered to 45 homes twice per month. In Sultan, over 17,000 people came to our door, and 4 home-bound clients received weekly deliveries. The Food Distribution Center supported local food banks and meal programs with more than 9.5M lbs of food in 2023. COMMUNITY RESOURCE CENTERS Centers in Arlington, Lake Stevens, and Sultan (serving the Sky Valley) offered nearly $2M in direct assistance to struggling families and individuals. Families were served with backpacks and supplies to start the school year, shopped with first responders at the holidays, and received basic needs, referrals and support year-round. ECEAP PRESCHOOL The Early Childhood Education & Assistance Program supports families with holistic services in addition to preparing young learners for entry into Kindergarten. With the availability to serve 40 students and families in Monroe, 60 in Sultan, and 60 in Everett – we ended 2023 near full capacity. PERSONAL SUPPORT SERVICES In addition to other assistance, our PSS team provides support for independent living to 75 adults with intellectual or developmental disabilities. And our Meaningful Day program offers connection and personal expression to help clients with IDD, their caregivers, and the community thrive. DISPUTE RESOLUTION CENTERS Throughout Snohomish, Island, and Skagit Counties, we facilitated conflict resolution for 1,098 families, small claims parties, parents, tenants, and landlords. And nearly 19,000 people were served through fair housing training, restorative practices, and homelessness prevention programs. REFUGEE STABILIZATION At our welcome center in 2023, we served 1,597 new refugees among 11 nationalities. They received essential basic knowledge about their new neighborhood, local culture, legal system, school system, and more. Clients were able to obtain professional licenses/certifications through scholarships, and supplies for housing and transportation were secured, enabling them to successfully integrate into their Snohomish County communities. STAFFING GROWTH Ending the year with 744 employees, up from 472 at the start of 2023, represents unprecedented expansion of staff to meet the needs of our community. Numbers were up across the board. Our ECEAP team nearly doubled, while Disability Services saw an addition of 55 employees and Behavioral Health grew 103% to support our region and state with crisis care services. AGING WELL The Carl Gipson Center in Everett is a membership-based community for ages 50+ with 46 activities serving more than 1,000 active members and offers a hub of education and opportunity for other underserved populations. In Sultan, the Sky Valley Center, 260 individuals were served with lunch and personal enrichment activities and classes. Breaking Free Tales of need are not difficult to find. Those who reach out for help are the heroes of their own story, with our staff, volunteers, and community partners playing supporting roles. There is no end to the potential for growth and self-sufficient living. And, while many of those we serve are facing chronic hunger, stark homelessness, debilitating crisis, or crushing uncertainty, there are those who are hard at work, with quiet determination to make better decisions and choosing a life where anything is possible. Meet Victor. Victor walked out of prison on January 10, 2023. Forty-eight hours later, his life changed forever. With only clothes and a handful of paperwork, he missed the bus that was scheduled to take him to Oxford House where he would be living. In despair, he turned to the Washington State Department of Social and Health Services (DSHS), who in turn, referred him to the Arlington Community Resource Center. He made his way to the office in Smokey Point on January 12. He recounts leaving his then-wife outside because he was already stressed out about being sent away from DSHS. And her becoming increasingly irate at not being able to light her cigarette was more than he could handle. Victor entered the office and encountered Patty, an intern from AARP, who offered him food. But he wasn’t hungry. He could only tackle the immediate hassle, which was getting his wife’s cigarette lit. Patty ushered him into the office of Site Director Marlydann Dugger, whose first question was, “What do you need right now?” “A lighter,” be blurted out. Marlydann couldn’t provide one but probed further. She noticed that he was “nervous and sure that missing his appointment meant that he was now facing homelessness.” She reached out to Oxford and explained the dilemma. “[The housing services rep] reassured me that Victor could still move in and offered to come pick him up and take him ‘home.’ This would be the first time that ‘home’ was a reality for Victor [in over 5 years].” This encounter was the first of a weekly meeting that continues today. Homelessness, divorce, debilitating anxiety, and living in a rigidly planned environment in both prison and at Oxford House had destroyed his confidence to make decisions and be responsible for himself. When he would show up on Thursday afternoon, he didn’t always know what he needed. He just knew he felt safe. Every conversation gives him the strength to keep moving forward. Every bit of advice, he takes it to heart. He doesn’t know where he’d be without the ACRC, knowing they believed in him before he could believe in himself. In between navigating the web of Social Security Disability, child support modification, transportation logistics, and employment, Marlydann and Victor discuss things like time travel, light bulbs, and the time she gave him a burrito because he was hungry. It turns out, he didn’t eat it until he got home. “I was at the bus stop, and it was cold. I was freezing. And I was so hungry, but I kept that burrito in my pocket to keep me warm,” he says without a hint of irony. Even after the ACRC moved to its current location on First Street in downtown, Victor maintains a standing appointment. It's mostly out of tradition or habit, but also because Marlydann continues to be a support while he begins to trust himself again and reintegrate productively into society. He now works the Taco Bell drive- through and is amazed that he can make $17 per hour, live clean, and feel “ready to face life by myself. I’ve gone from my wife leaving me at a rest stop holding a plastic container of food to working and driving.” He encounters many people at the drive-through window or wandering about outside. “I tell them, ‘These people [at the ACRC] can help if you’re homeless or hungry. I mean, I was grateful when Marlydann handed me a sleeping bag, shirts, and underwear. But I had no idea of the full potential of this place.” Never stopping to think of the progress that’s been made is largely due to his own efforts, he calls Marlydann his life coach, a title she refuses to accept. “It’s all him,” she emphasizes, appreciating his newfound confidence in his ability to “do life.” And on this most recent Thursday, Victor is still learning the idea of full potential. This time, it’s his own. Board of Directors Suzan Sturholm, Board Chair Todd Brunner, Properties Board Chair Chris McGinness, Finance & Audit Committee Chair Stephen Zimmerman, Governance Committee Chair Paul Butler Aimee Do Todd Henrichsen Vicci Hilty Mark Hulst Bryan P. O'Connor Lori Schlindwein Amit Singh, Ph.D. Brian Smith Shannon Testa Kirstin Tyner Brenda White “The best way to find yourself is to lose yourself in the service of others.” Mahatma Gandhi Leadership Brian Smith, President/CEO Kristi Myers, Chief Operations Officer Jennifer Nobiling, Chief Financial Officer Levi Van Dyke, Chief Behavioral Health Officer Jan Olsen, Executive Asst. & Board Secretary Dixie Behn, VP of Infrastructure Claire Danielson, VP of Finance Chris Eck, VP of Programs Kristin Ely, VP of Strategic Initiatives Olga Fedorovski, VP of Human Resources Jessica Moore, VP of Development Kirk Pearson, VP of External Affairs Steve Woodard, Ph.D., VP of Community Engagement Revenue & Support | $114,681,246 Private Support ............................. $1,905,536 (Individuals, Corporations, Organizations & Foundations) Public Support .............................. $89,117,620 (Government Contract & Grants) In-Kind ........................................... $22,223,108 Program & Other ........................... $1,434,982 Operating Expenses | $109,373,536 Management/General ....................... $6,072,179 Fundraising ......................................... $1,206,035 Programs & Services ...................... $102,095,322 Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request. OUR 2023 From the teams who work together to the people we serve and everyone on this journey with us, thank you for helping us celebrate 125 years of community!

John Ng Chief Financial Officer