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Dispute Resolution Training

The Volunteers of America Dispute Resolution Center (DRC) is an alternative dispute resolution center with extensive experience as a mediation and training program. Become a certified mediator through one of our online training sessions and learn how to facilitate mediations in families, in your community with landlord/tenant disputes, or in the workplace between employees. All training sessions are conducted online.

Interesting in becoming a certified mediator?  Learn more here.

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Basic Professional Mediation Training

Basic Professional Mediation Training (BMT) is an intensive eight days of learning to be a neutral third party: a mediator.

40

Hours

Community Mediation Training

Learn how to handle the varied mediations of Small Claims Court, Landlord/Tenant cases, and Eviction Prevention cases.

16

Hours

De-Escalation Training

Gain an understanding of interest-based conflict model and discuss best practices for self-de-escalation and de-escalation of others.

4

Hours

Separate Homes Connected Families

This Co-Parenting class assists parents going through divorce, helping them explore the changing family dynamics and relationships.

3

Hours

Family Mediation Training

Family Mediation Training teaches mediators how to help families resolve conflicts with a primary focus on helping couples through a dissolution.

24

Hours

Trauma-Informed Training 1.0

Trauma-Informed Training 1.0 is two half-days of learning about trauma and the importance of being trauma-informed.

6

Hours

Resolving Conflict in the Workplace

Learn the interest-based model of conflict resolution, identify core values/needs and recognize them in others to navigate conflict style tendencies.

8

Hours

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