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Volunteers of America Western Washington impact and financial data for 2023 2023 ANNUAL REPORT Top ECEAP Preschool administrators 125 Years of Going Wherever We are Needed In 2023, Volunteers of America Western Washington celebrated its 125th year and experienced remarkable growth, reflecting our unwavering commitment to serving the community's evolving needs. Founder Ballington Booth once remarked "we will go wherever we are needed and do whatever comes to hand," and we take this to heart. Our year was one of growth and ambitious service. “Go into the world and do well. But more importantly, go into the world and do good.” – Minor Myers Jr. Our staffing levels increased nearly 58% to a total of 744 employees across 8 programs and dozens of service areas. Hundreds of volunteers have contributed tens of thousands of hours of time in service to their neighbors. Food distribution surged by 55%, and the community food banks and pantries welcomed over 84,000 individuals, more than ever before. We replaced the Eviction Resolution Pilot Program with tenant-landlord mediation, adapting swiftly to address emerging challenges in stable housing. Our preschool enrollment reached nearly full capacity, indicating the heightened demand for quality early childhood education. As we look to the future, ambitious projects such as the Sky Valley Teen Center, the Lynnwood Neighborhood Center, and endeavors in affordable housing in Burlington highlight our dedication to community development and fostering thriving communities and empowering individuals toward self-sufficiency, ensuring a brighter future for all. Empowering People. Strengthening Communities. HOUSING SERVICES 124 households were served with rental assistance and wraparound case management to help them become self sufficient. Throughout the year, 6 clients went to school or a certification class, 26 gained employment, and 58 increased their income. CARE CRISIS RESPONSE Our Behavioral Health team answered more than 105,000 calls across four regional crisis lines; plus 44,368 calls and 27,545 chats and texts to the 988 Suicide Prevention Lifeline; and the Native & Strong Lifeline, serving our Indigenous population 24/7 assisted more than 4,500 Native people in crisis. NORTH SOUND 211 Resource & referral specialists handled over 53,000 calls with 3,490 Coordinated Entries to assist those experiencing homelessness, 403 referrals to Domestic Violence Services of Snohomish County, and over 9,000 boxes of food distributed to the community through the Nourishing Neighborhoods program. HUNGER PREVENTION The Everett Food bank served 67,571 individuals and delivered to 45 homes twice per month. In Sultan, over 17,000 people came to our door, and 4 home-bound clients received weekly deliveries. The Food Distribution Center supported local food banks and meal programs with more than 9.5M lbs of food in 2023. COMMUNITY RESOURCE CENTERS Centers in Arlington, Lake Stevens, and Sultan (serving the Sky Valley) offered nearly $2M in direct assistance to struggling families and individuals. Families were served with backpacks and supplies to start the school year, shopped with first responders at the holidays, and received basic needs, referrals and support year-round. ECEAP PRESCHOOL The Early Childhood Education & Assistance Program supports families with holistic services in addition to preparing young learners for entry into Kindergarten. With the availability to serve 40 students and families in Monroe, 60 in Sultan, and 60 in Everett – we ended 2023 near full capacity. PERSONAL SUPPORT SERVICES In addition to other assistance, our PSS team provides support for independent living to 75 adults with intellectual or developmental disabilities. And our Meaningful Day program offers connection and personal expression to help clients with IDD, their caregivers, and the community thrive. DISPUTE RESOLUTION CENTERS Throughout Snohomish, Island, and Skagit Counties, we facilitated conflict resolution for 1,098 families, small claims parties, parents, tenants, and landlords. And nearly 19,000 people were served through fair housing training, restorative practices, and homelessness prevention programs. REFUGEE STABILIZATION At our welcome center in 2023, we served 1,597 new refugees among 11 nationalities. They received essential basic knowledge about their new neighborhood, local culture, legal system, school system, and more. Clients were able to obtain professional licenses/certifications through scholarships, and supplies for housing and transportation were secured, enabling them to successfully integrate into their Snohomish County communities. STAFFING GROWTH Ending the year with 744 employees, up from 472 at the start of 2023, represents unprecedented expansion of staff to meet the needs of our community. Numbers were up across the board. Our ECEAP team nearly doubled, while Disability Services saw an addition of 55 employees and Behavioral Health grew 103% to support our region and state with crisis care services. AGING WELL The Carl Gipson Center in Everett is a membership-based community for ages 50+ with 46 activities serving more than 1,000 active members and offers a hub of education and opportunity for other underserved populations. In Sultan, the Sky Valley Center, 260 individuals were served with lunch and personal enrichment activities and classes. Breaking Free Tales of need are not difficult to find. Those who reach out for help are the heroes of their own story, with our staff, volunteers, and community partners playing supporting roles. There is no end to the potential for growth and self-sufficient living. And, while many of those we serve are facing chronic hunger, stark homelessness, debilitating crisis, or crushing uncertainty, there are those who are hard at work, with quiet determination to make better decisions and choosing a life where anything is possible. Meet Victor. Victor walked out of prison on January 10, 2023. Forty-eight hours later, his life changed forever. With only clothes and a handful of paperwork, he missed the bus that was scheduled to take him to Oxford House where he would be living. In despair, he turned to the Washington State Department of Social and Health Services (DSHS), who in turn, referred him to the Arlington Community Resource Center. He made his way to the office in Smokey Point on January 12. He recounts leaving his then-wife outside because he was already stressed out about being sent away from DSHS. And her becoming increasingly irate at not being able to light her cigarette was more than he could handle. Victor entered the office and encountered Patty, an intern from AARP, who offered him food. But he wasn’t hungry. He could only tackle the immediate hassle, which was getting his wife’s cigarette lit. Patty ushered him into the office of Site Director Marlydann Dugger, whose first question was, “What do you need right now?” “A lighter,” be blurted out. Marlydann couldn’t provide one but probed further. She noticed that he was “nervous and sure that missing his appointment meant that he was now facing homelessness.” She reached out to Oxford and explained the dilemma. “[The housing services rep] reassured me that Victor could still move in and offered to come pick him up and take him ‘home.’ This would be the first time that ‘home’ was a reality for Victor [in over 5 years].” This encounter was the first of a weekly meeting that continues today. Homelessness, divorce, debilitating anxiety, and living in a rigidly planned environment in both prison and at Oxford House had destroyed his confidence to make decisions and be responsible for himself. When he would show up on Thursday afternoon, he didn’t always know what he needed. He just knew he felt safe. Every conversation gives him the strength to keep moving forward. Every bit of advice, he takes it to heart. He doesn’t know where he’d be without the ACRC, knowing they believed in him before he could believe in himself. In between navigating the web of Social Security Disability, child support modification, transportation logistics, and employment, Marlydann and Victor discuss things like time travel, light bulbs, and the time she gave him a burrito because he was hungry. It turns out, he didn’t eat it until he got home. “I was at the bus stop, and it was cold. I was freezing. And I was so hungry, but I kept that burrito in my pocket to keep me warm,” he says without a hint of irony. Even after the ACRC moved to its current location on First Street in downtown, Victor maintains a standing appointment. It's mostly out of tradition or habit, but also because Marlydann continues to be a support while he begins to trust himself again and reintegrate productively into society. He now works the Taco Bell drive- through and is amazed that he can make $17 per hour, live clean, and feel “ready to face life by myself. I’ve gone from my wife leaving me at a rest stop holding a plastic container of food to working and driving.” He encounters many people at the drive-through window or wandering about outside. “I tell them, ‘These people [at the ACRC] can help if you’re homeless or hungry. I mean, I was grateful when Marlydann handed me a sleeping bag, shirts, and underwear. But I had no idea of the full potential of this place.” Never stopping to think of the progress that’s been made is largely due to his own efforts, he calls Marlydann his life coach, a title she refuses to accept. “It’s all him,” she emphasizes, appreciating his newfound confidence in his ability to “do life.” And on this most recent Thursday, Victor is still learning the idea of full potential. This time, it’s his own. Board of Directors Suzan Sturholm, Board Chair Todd Brunner, Properties Board Chair Chris McGinness, Finance & Audit Committee Chair Stephen Zimmerman, Governance Committee Chair Paul Butler Aimee Do Todd Henrichsen Vicci Hilty Mark Hulst Bryan P. O'Connor Lori Schlindwein Amit Singh, Ph.D. Brian Smith Shannon Testa Kirstin Tyner Brenda White “The best way to find yourself is to lose yourself in the service of others.” Mahatma Gandhi Leadership Brian Smith, President/CEO Kristi Myers, Chief Operations Officer Jennifer Nobiling, Chief Financial Officer Levi Van Dyke, Chief Behavioral Health Officer Jan Olsen, Executive Asst. & Board Secretary Dixie Behn, VP of Infrastructure Claire Danielson, VP of Finance Chris Eck, VP of Programs Kristin Ely, VP of Strategic Initiatives Olga Fedorovski, VP of Human Resources Jessica Moore, VP of Development Kirk Pearson, VP of External Affairs Steve Woodard, Ph.D., VP of Community Engagement Revenue & Support | $114,681,246 Private Support ............................. $1,905,536 (Individuals, Corporations, Organizations & Foundations) Public Support .............................. $89,117,620 (Government Contract & Grants) In-Kind ........................................... $22,223,108 Program & Other ........................... $1,434,982 Operating Expenses | $109,373,536 Management/General ....................... $6,072,179 Fundraising ......................................... $1,206,035 Programs & Services ...................... $102,095,322 Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request. OUR 2023 From the teams who work together to the people we serve and everyone on this journey with us, thank you for helping us celebrate 125 years of community!

John Ng Chief Financial Officer

Rick Schoentrup Executive Director, Dispute Resolution Center

Nelia Viloria Executive Assistant

Rena Fitzgerald Executive Director, Behavioral Health

The Lynnwood Neighborhood Center (LNC) is an accessible and welcoming place for neighbors to connect, learn, and gather. Serving Lynnwood, Edmonds, Mountlake Terrace, Shoreline, and surrounding communities, the LNC brings essential services and community spaces together in one location. Empowering People. Strengthening Community. Resources Events Volunteer Rentals Donate The Lynnwood Neighborhood Center (LNC) brings essential services and community spaces together in one location. Here, individuals and families can access support, explore new opportunities, volunteer, and build connections that strengthen our community. BUILDING HOURS Mon-Fri | 8am - 4pm Sat & Sun | By appointment only (Service partner hours may vary) 19509 64th Ave W, Lynnwood, WA 98036 (425) 683-0891 | ourLNC@voaww.org Resources at the LNC Adults & Aging Well Meaningful Day Enriching the lives of intellectually and developmentally disabled adults through inclusive, engaging, and joyful experiences. Opportunities are created for them to get out into the community, try new things, and feel a true sense of belonging. Learn More Old Friends Club (OFC) Old Friends Club (the Club) is a place of friendship and belonging for people living with dementia—and a social respite program that provides family caregivers time for self-care. Daily activities include art, music, lunch, opportunities to build friendships, and more. Learn More Community Resources Korean Community Service Center A bridge for Korean immigrants and the wider Asian community to fully integrate into society and overcome economic, health, and linguistic barriers so that they become independent and thriving members of the community. Learn More Latino Educational Training Institute (LETI) LETI will provide a wide range of resources, ensuring individuals receive guidance, referrals, and support tailored to their needs to help community members access LETI’s 27 programs as well as services offered by our county and state partners. Learn More VOA Community Resource Center A one-stop hub of services for people in need. From help with basic needs like clothing and shelter, to assistance with other kinds of resources and programs, making sure neighbors are supported and cared for in their journeys toward stability. Learn More Wellness Center for Human Services Provides office-based and school-based services offered to individuals, couples, and families experiencing challenges that affect their mental health and overall well-being. Our therapists provide guidance and treatment for a range of concerns, including depression, anxiety, trauma, grief and loss, divorce and separation, and other family disruptions and life transitions. Learn More VOA Wellness Center A hub where prevention, recovery, and self-care live under one roof. This center will work with various providers offering a rotation of wellness services treating the whole person, mind, body and lifestyle. Coming Soon! Youth Services Boys & Girls Club Serving youth ages 5–18 with high-quality programs and supports, the Club offers before- and after-school care, full-day summer programs, and enrichment focused on academic success, healthy lifestyles, life and workforce readiness, and character and leadership development. Learn More VOA Early Learning Center Offers a high-quality education grounded in the proven Experience Curriculum, led by caring, qualified, and experienced teachers who turn everyday moments into exciting adventures. Through hands-on exploration and play-based learning, children investigate the world around them and build creative problem-solving skills. Learn More ChildStrive ChildStrive supports families with young children from pregnancy through preschool with relationship-based, home-visits, and community-centered services, with the Lynnwood Neighborhood Center serving as a hub for family connection and support. Learn More Cocoon House Support for youth ages 12–24 through employment services focused on job readiness and placement, family engagement programs aimed at preventing youth homelessness, and case management support across South Snohomish County. Learn More Not just Lynnwood. The Lynnwood Neighborhood Center provides an accessible hub of services and programs to serve Lynnwood, Edmonds, Mountlake Terrace, Shoreline, and communities across the area. The Center is also a welcoming place for neighbors of all ages and backgrounds to connect with services, learn new skills, find new opportunities, and build community. Tour the LNC Explore the Lynnwood Neighborhood Center and discover what makes it special. Tours are open to the public—just click the button below to schedule yours. Email Your next event space! Now booking 2026 events! The LNC offers versatile, affordable spaces designed to bring your vision to life. From spacious venues perfect for conferences, receptions, and celebrations to distinctive smaller spaces like our Tech Room or Meeting Room, we have the ideal setting for gatherings of any size. To view rental rates, click here. Have questions or ready to reserve your date? Contact our Rental Team to get started today. Email Help your community thrive The Lynnwood Neighborhood Center is open, but the work isn’t finished yet. Your donation to our capital campaign helps complete the building—creating space for the people and programs that serve our community. Our Services Providers The Lynnwood Neighborhood Center is brought to you in partnership by Why VOAWW? Volunteers of America Western Washington has taken the lead on difficult tasks for over 127 years to help the underserved and create safe, stable, and healthy communities. VOAWW is rooted in the longstanding tradition of compassionate, holistic services and creating opportunities to serve one another, leaving a lasting impact on residents in Western Washington and across the state. Learn more about Volunteers of America Western Washington and the services we provide > Stay updated! Get caught up on what it took for LNC to open it's doors and be one of the first people to see what's happening next! Make sure to follow us on social media so you don't miss out! QUESTIONS? Send us an email to ourlnc@voaww.org

Providing support to people in crisis and/or considering suicide. Our crisis services are available 24/7 by phone and via chat. Behavioral Health Most of us will need emotional support at some point in our lives. We may even want to learn more about how we can better support our friends, neighbors, coworkers, and loved ones. We serve people from diverse backgrounds, and have dial options to assist veterans, Spanish speakers, and American Indians & Alaska Natives. Services are available 24/7 by phone, text, or chat. If you are in a state of distress, reach out right now Call 988 988 Chat The 988 Suicide & Crisis Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the US. Volunteers of America Western Washington staffs 988 to serve statewide, except King County and Spokane regions, who are served by partner organizations. Click here to view their websites. If you're not sure, click here to view a map of the service areas. PRESS 1 Veterans PRESS 2 Spanish Language PRESS 4 Native and Strong Lifeline (WA State) 988 Dial Pad Options I'm struggling If you are in a state of distress, reach out right now. Our crisis services are free, confidential, and available 24/7. We have options to assist veterans, Spanish speakers, and American Indians & Alaska Natives. Call or text 988 or chat at www.988lifeline.org Call 988 988 Chat Someone I know is struggling If you think someone may be struggling with thoughts of suicide, have a private conversation with them. Ask them gently but directly if they are thinking about suicide. Listen without judgment and be prepared to offer your support. Encourage them to seek treatment by connecting with their doctor or therapist. If they say they are thinking about suicide, take them seriously. Stay with them and remove anything they could use to harm themselves. For help, call or text 988 or chat www.988lifeline.org I want to make a difference Thank you joining us in making our community healthier and more compassionate. You can help by: Educating yourself on the facts here and here . Sharing suicide prevention resources like our local 24-hour crisis line at 988 and via chat at www.988lifeline.org Learning about the risk factors and warning signs and normalizing self-care and asking for help, especially when it comes to mental health Reach out to us anytime. Whether you had a bad day, or just need a non-judgmental ear to listen, we are here for you, no matter what you want to talk about. Our highly-skilled and compassionate staff are here to help. North Sound Regional Crisis Line 800-584-3578 Snohomish, Skagit, San Juan, Island & Whatcom Counties. Salish Regional Crisis Line 888-910-0416 Clallam, Jefferson & Kitsap Counties Greater Columbia Regional Crisis Line 888-544-9986 Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman & Yakima Counties, and the Yakama Nation We are also here for those who want to know more about suicide prevention and further resources. We can all build a community that celebrates asking for help and supports those who experience behavioral health challenges, including thoughts of suicide. Want to learn how we keep your data safe? Click here . Are you Tribal affiliated? Get connected to resources specific to the Native American and Alaska Native communities or learn more about the Native and Strong Lifeline. Native Resource Hub Native & Strong Lifeline Open Survey in New Tab Data Safety Data Safety Information supplied by website visitors on contact forms (such as name, email, and phone number) is voluntary, encrypted in transmission, and used only to reply to specific requests. Our website maintains a valid security certificate that encrypts data at the strongest level commercially available, both in transit and at rest. We do not employ session recording devices, keystroke captures, cookie blocker evading tools, or remarketing triggers, so visitors to our site can learn about our services, programs, and opportunities with peace of mind. Since 1898, Volunteers of America Western Washington has served our neighbors in need, providing safety and stability for the most vulnerable among us. We take seriously our commitment to safeguard the privacy, dignity, and vulnerability of our site visitors, particularly those at risk of suicide or self-harm and work diligently to preserve the trust placed in us by the community we serve. For inquiries regarding data privacy, please email communications@voaww.org . Accredited by the American Association of Suicidology and the International Council of Helplines

Volunteers of America Western Washington ministers to the needs of the community by providing food, shelter, and crisis support. Mission Statement Volunteers of America Western Washington is a Christian faith-in-action organization. Our mission is to empower people and strengthen communities in need, guided by core values of respect, integrity, stewardship and empathy. We are united in service to God and humanity with a vision to build healthy, safe communities where all people enjoy self-sufficient, fulfilled lives. The VOAWW Story Our Name In the days of our founding in 1896, a "volunteer" was anyone who was committed to a mission or cause. Our name signified that the organization was comprised of people who had chosen to spend their lives helping others. Today, our services are delivered through a partnership of professional staff, volunteers and other community supporters. Volunteers are instrumental in every aspect of our ministry of service and help us reach thousands more people than we could with staff alone. Founding The Volunteers of America movement spread to Western Washington in 1898, just two years after founders Ballington and Maud Booth proclaimed in New York that they would "go where we are needed and do whatever came to hand." Teaching people how to lead self-sufficient lives has been a cornerstone principle in this evolving organization. As the Booths were charting the organization's national history, for many years locally, Volunteers of America developed its community-based programs separately at two affiliate locations in Seattle and Everett. In 1999, these affiliates merged into what is now known as Volunteers of America Western Washington and responds to more than 316,000 requests for assistance each year. Responding to needs in Western Washington Volunteers of America was an evangelical presence in Seattle in 1898. After becoming incorporated in 1912 as Volunteers of America of Washington, the organization's work gradually evolved into a social service agency. Volunteers of America Northwest Washington began in Everett in 1915 and operated as an outpost of the Seattle-based affiliate, offering early programs that centered on the Men's Rehabilitation Center and thrift stores. By 1927, services expanded to meet the area's growing needs, and the outpost became a separate branch of National Volunteers of America. Between 1927 and 1978, this chapter grew to include several new programs including a Sunday school, youth programs, and Camp Volasuca, a summer camp in Sultan. In 1971 and 1974, through many local partnerships, new camp facilities were built including a large and small A-frame and a bathhouse. In 1985, the national office granted a charter to begin to operate as a Washington State nonprofit corporation. Our Ministry of Service Volunteers of America is a movement of faith in action, an ecumenical community of faith united in service to God and to humanity. Our Christian spiritual foundation truly sets Volunteers of America apart from most other human services organizations. Compassion, healing, and hope motivate us. These building blocks of our faith have led us to create programs and services that go to the heart of our community's needs, serving our most vulnerable neighbors. Need a logo? Please reach out to our Marketing and Communications team at communications@voaww.org and we would be happy to assist!

DONATE 2021 ANNUAL REPORT Steve Corsi, Psy. D. President/CEO Welcome, As we enter into recovery from the COVID pandemic, Volunteers of America Western Washington looks to our community for guidance on how to serve them in meaningful ways, for it is those who are in need that guide our mission and direct our purpose. When we paused to listen, we heard numerous times that the gap was closing. Hope was just around the corner. Stability was in sight. In response, our Hunger Prevention team responded by cutting the ribbon on a 60,000-sf food distribution center in Arlington supporting our food bank coalition partners in moving 5.4M pounds of food into homes where it’s needed most. Our Behavioral Health team responded by expanding to include tribal crisis services for our Indigenous friends and neighbors and began preparation to launch 988, a state-of-the art, one-stop, suicide prevention hotline. Our Early Childhood team, with their ECEAP low-income preschools and wraparound services, responded by opening 20 additional slots in an underserved area to guide young learners in a path of readiness for kindergarten and their parents toward self-sufficiency. The Housing Services team, long in hibernation, rapidly reassembled to respond to need and fully mobilized in July by expanding their team ten-fold to connect residents to $54M in rental assistance benefits. Our Dispute Resolution Centers responded by introducing the Eviction Resolution Pilot Program (ERPP), facilitating tenant-landlord agreements to prevent evictions. Our senior programs, youth coalition, and community resource centers (CRCs) responded by providing individuals a safe place to be seen, heard, and taken care of. These are a few of the meaningful ways our VOAWW family has cared for, advocated for, and delivered services to over 315,000 people in Washington over the past year. I have personally witnessed people with tears running down their face as our team put boxes of food in their car who have told us, “I never thought I would have to go to a food bank,” or others who have said, “If VOA had not been there for us, my family would be homeless right now,” or, “I made the call and she talked me into staying alive one day at a time, and it’s been years now.” I am inspired by the way our staff and volunteers show up and respond each day, in ways big and small across eight very diverse service programs to create a foundation of hope where a life of stability is possible. Please join me in revisiting 2021, where I hope that you also find inspiration in the stories and achievements we are honored to share. In His service, Steve Corsi, Psy.D. Suzan Sturholm Board of Directors Chair IN PURSUIT OF STABILITY As the COVID-19 pandemic moves from global crisis to recovery, so does the physical, mental, and social health of the local communities we serve. Last year, rising vaccination rates literally opened doors to opportunities for employment, education, fellowship, and revitalizing a weary economy. Though moving in the right direction, progress is slow, and stability remains elusive for many. Volunteers of America Western Washington is devoted to supporting those in pursuit of healthy, independent lives. With 8 service areas, 483 employees, and 247 active volunteers, we carry on VOA founder Ballington Booth's mission to "go wherever we are needed and do whatever comes to hand." We have continued to expand our services, pivot our response to areas of critical concern , and strengthen our foundation of providing for basic needs like food, shelter, wellness, education, and a sense of belonging. Here is a look back at how we answered the call for our most vulnerable neighbors in 2021. VOA opened a new 55,000 sf food distribution center in Arlington in October 2021. This expansion provided a more efficient way to move out 5.4M pounds of food to the communities we serve, representing 4.5M meals in homes where it is needed most. FOOD Housing Services mobilized in July and grew from a team of 8 to 84 housing navigators. Rapid Rehousing launched in 2021 to help households to quickly exit homelessness and return to permanent housing by supporting financial independence. HOUSING A total of 270 children were served through the Early Childhood Education & Assistance Program (ECEAP) preschool in Sultan, Monroe, and Everett. PRESCHOOL Across Snohomish, Skagit, Whatcom, Island, and San Juan counties, we fielded 32,342 calls for referrals to resources to provide assistance in a time of need. This amounts to more than 130 calls every business day. NORTHSOUND 2-1-1 In Arlington, we disbursed $4.85M in direct assistance to aid in housing, utilities, transportation, and childcare. The Lake Stevens Community Resource Center opened in January 2021 and provided 3,055 individuals with nearly $2.1M in subsidies. In Sky Valley, more than $1 million in direct assistance and 276,152 pounds of food were distributed. COMMUNITY RESOURCES East Snohomish County hosted two cold weather shelters for nights when the temperature fell to 3 4º or below. Safe haven was given to 81 individuals in Monroe and 63 in Snohomish. A total of 909 bed nights were provided during the season. Maud's House emergency shelter housed 21 mothers and 27 children. SHELTER Last year, in partnership with the City of Everett, VOA took over the operations for the Carl Gipson Center on a 14-year lease that will connect seniors and community members to social interaction and physical fitness. In Sultan, the Sky Valley Elderly Nutrition Delivery (S.E.N.D.) program provided 42 homebound seniors with 14,452 prepared meals delivered to their door, all year long. LIVING WELL Total chats received from imhurting.org, our 24-hour crisis chat support, exceeded 12,000 last year. This is in addition to the 105,24 1 calls that were made to across four staffed crisis lines. The Washington Indian Behavioral Health Hub was launched, serving as a central access point for those affiliated with the Native American and Alaskan Native Communities, from helping navigate Joel's law to providing culturally appropriate resources to overcome barriers to assistance. BEHAVIORAL HEALTH VOA operated 31 houses to provide in-home care to 92 individuals with intellectual and developmental disabilities. Direct Service Professionals spent 428,900 hours to help clients develop skills for healthy, meaningful lives. PERSONAL SUPPORT DISPUTE RESOLUTION CENTERS LEAD THE WAY COVID-19 changed the way of life for so many. Suddenly, the guarantee of a job turned to uncertainty. A sense of home and safety began to crumble without access to reliable income. In 2021, the pandemic was clinging to its second year, and as eviction moratorium protections began expiring, The State of Washington recognized that gaps remained. To help families avoid homelessness and bankruptcy, state lawmakers looked to impartial mediators to help bridge the financial divide before eviction cases made their way to court and launched the Eviction Resolution Pilot Program (ERPP). Volunteers of America Western Washington's Dispute Resolution Center was founded in 1982 as the Rental Housing Mediation Service. In 1986, it became the first dispute resolution center in the State of Washington. Uniquely qualified for this large-scale endeavor with more than 30 years of preparation behind us, we rolled out the ERPP program in July 2021 and became the first of its kind in the nation. And, because participation in the ERPP is voluntary, free, and confidential, it empowers renters who need support to champion their independence and take ownership of their future. Likewise, landlords experiencing ongoing challenges could also seek help, avoiding an uncertain fate. every number is a home in need of hope. 1,118 individuals directly served 97.2% tenancies sustained 716 settlements reached 30.37% living 300% or more below federal poverty level Combined with this program, Housing Navigators connected 6,566 households to $57.1M in rental assistance. Housing Services and the Dispute Resolution Centers worked together to provide a path to hope and stability in a time of critical need. From scaling up a team ten-fold to rolling out the nation's first-ever program to prevent an eviction crisis, Volunteers of America Western Washington paved a way through unpredictability for thousands who had nowhere else to turn. "Stability is peace that flows from the knowledge that tomorrow will not be desperate or trying. From early childhood to old age, VOAWW reminds people that stability is just ahead." - Aaron O., Development Team Edelia Edelia Mendoza* (not pictured) is a single mom. A college student pursuing a nursing degree. An immigrant. A survivor of domestic abuse. Edelia Mendoza is persistent. In 2020, a new job at Boeing as an electrician suddenly evaporated. “In June, there were rumors of layoffs because of COVID,” she remembers. “It was in order of seniority, and I was one of the newest employees, so they let me go.” That was in July. By September, she was falling behind on rent. Unemployment benefits were not enough to support herself and her son Mateo. “I was visiting the food banks to get meat and vegetables, so I could cook. But there’s still the car, phone, rent, insurance, and everything else that needs to be paid.” And the need was dire. Edelia faithfully made rent payments of what she could afford, but the partial amounts couldn’t prevent the balance from ballooning to more than $13,000 as the pandemic continued into its second year. Luckily, the staff at the HNN Communities property where Edelia lived were compassionate and knowledgeable about residents in similar circumstances. They helped her connect to Volunteers of America through 2-1-1. She worked closely with her housing navigator and learned she qualified for rental assistance, giving her the freedom to stay enrolled in school while being at home to care for Mateo as he attended school remotely. Edelia is now caught up on her rent. She is still in school and looks forward to a career as an RN. A career with a future, “so this doesn’t happen again.” Meanwhile, she drives for Uber part-time and was just offered her job back by Boeing. The other side of stability is in sight, and VOA was there to fill in the gaps to reach it. *All names have been changed to protect confidentiality. FINANCIAL SUMMARY View in PDF <1% Program & Other $748,686 1.7% Private Support $1,659,774 (Individuals, Corporations, Organizations & Foundations) In-Kind $11,951,264 12% 85.6% Public Support $85,407,646 (Government Contracts & Grants) Total Support & Revenue $99,767,370 >1% Fundraising $792,802 93.9% Programs & Services $93,943,685 Promoting Self-Sufficiency $79,692,850 Fostering Independence $11,410,849 Encouraging Positive Development $2,839,986 5.3% Management / General $5,308,189 Total Expenses $100,044,676 Ellie & Dixie Ellie the potato puller. Ellie the Christmas Elf. Ellie the recipient of the Presidential Volunteer Service Award for the last nine years running. Ellie Behn grew up in the halls of VOA. She has volunteered with us since the age of four, when her mom, Dixie, began work here more than twelve years ago. Dixie says that without VOA, Ellie wouldn’t love service as much as she does. Ellie admits, “Asking me my favorite part of volunteering is like asking about a favorite child. But pulling potatoes was probably the most fun I’ve had.” Then, turning to her mom, “When can we do that again?” "That day was spent pulling potatoes and chasing voles,” Dixie says with a smirk. “She had a blast.” Both have spent their lives serving others, whether as a vocation or a volunteer. Dixie’s jobs in the court system, adult probation, and emergency dispatching often saw her helping the same people time and again, most of whom were struggling with chemical dependency and mental health. After ten years, her realization that these struggles “...were really a basic needs issue. Basic needs weren’t being met. I knew I had to be in a line of work that targeted the root cause of so much suffering.” After managing a drug and alcohol treatment facility in Everett for 10 years, everything suddenly changed when the facility closed. Without an income, Dixie sought help from VOA for rent and utilities. “It was about two months in when my case manager told me they were hiring for a receptionist. It was only ten dollars an hour, but it was something. And I knew I could make a difference.” She extended that belief to her children, repeating her mantra that one hour of service can change a life. With Ellie in tow, Dixie has changed positions throughout her tenure, each with progressive responsibility. Over those years, Ellie has volunteered in myriad ways from the Stuff a Bus event to the Meaningful Day Program to an annual tradition of acting as the VOA Christmas Elf. Dixie now serves as the Director of Property Management, while Ellie is entering her Senior year of high school with sights set on the University of Washington for a degree in clinical psychology, so she can return to VOA in our crisis services. Dixie says the future of VOA is full of opportunity. “With our leadership, the amount of ideas, the expansion, we are finding more ways to help and continue to grow. Too many still don’t know who we are, but I see so much possibility to reach more outlying communities and spread the mission.” For those who ask what our organization is about, she tries to offer a concise way to describe it. “I used to say, ‘We are a social services agency that assists the community through food banks, ECEAP preschool, dispute resolution, and go on to list everything we do. Now I say, ‘Wanna know what we’re about? Come volunteer with us.’” Chimes in Ellie, “We aren’t just a food bank.” Dixie and Ellie Behn have given of their time to VOA, Lake Stevens, and other Snohomish County communities to make them better places for having served. Their story was featured as part of 2021's "I am VOA" campaign. PO Box 839 Everett, WA 98206-0839 info@voaww.org 425.259.3192 Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request.

The Ministry Team responds to requests for prayer and offers comfort and spiritual guidance for others. Can we pray for you? Your request is a sacred trust and is kept confidential. We will also follow up with you by email to request updates so that we can adjust or change your request as your situation changes. Submit a Prayer Request For more than 120 years, Volunteers of America’s ministers have been praying with and for people throughout our community. Whatever your prayer need, finding peace of mind provides a foundation of strength to face any situation. Ministry Team Our ministry team responds to requests for prayer and offers comfort and spiritual guidance for VOAWW staff, clients, and community. They meet regularly to study the bible and actively seek ways to deepen their relationship with Christ. Jessica Moore VP of Development/ Lead Minister Jessica started with Volunteers of America Western Washington in 2016 and was commissioned as a minister in 2018. Working at VOAWW gives her the ability to be part of an organization that positively impacts the community and creates a ripple effect where hope and gratitude are felt everywhere. The best part of her role at VOAWW is to build relationships with our donors and shower them with gratitude. She regularly reads local news like The Herald to stay connected with the community and the Bible to stay connected to Christ. She loves to create, whether it’s putting together delicious meals, building Legos with her son, or working on crafts. Jessica believes in devoting time to self-care and finds painting by numbers and listening to a podcast supports her emotional and spiritual wellbeing. Jessica’s favorite quote, “The best way to find yourself is to lose yourself in the service of others,” attributed to Mahatma Gandhi. As Lead Minister, she finds it aligns with a bible verse that resonates deeply: For even the Son of Man did not come to be served, but to serve, and to give His life as a ransom for many. (Mark 10:45 NIV) Brenda Priest Executive Director, Personal Support Services Brenda’s favorite quote, “It’s never too late to be what you might have been,” led to her to push her to finally listen to a calling to become a minister, providing pastoral care to both clients and employees alike. Her path to VOA began in 2006 when a close friend described the amazing work and mission of the organization. She is able to bring some of the same qualities to her position that she admires in Mohandas ‘Mahatma’ Gandhi: simplicity, truthfulness, self-confidence and an empathetic nature. Brenda feels that her patience and ability to listen are her strengths, and she loves talking with those she serves – and serves with. When she is not caring for others, she holds fast to her own goals of one day perhaps traveling to Norway, skydiving, or completing a 100-miler. Dixie Behn VP of Infrastructure Brought to VOAWW from a background working with law enforcement and in chemical dependency programs, Dixie has worn many hats through the years, and is now the VP of Infrastructure. Being a part of life-changing work is a calling for Dixie, and she believes deeply in our mission because it targets struggles with addiction, homelessness, poverty, and mental health crisis. She has a lifelong relationship with Christ and says that she feels her best opportunity to make a difference in the community is through the Word of God. If she could meet one person, it would be legendary poet Maya Angelou who has inspired generations with her literary work, service to others and who remains one of the most influential women of her time. Her quote “people will forget what you said, people will forget what you did, but people will never forget how you made them feel” is close to her heart. Dixie is caring and compassionate, always looking for ways to make people feel seen and supported, so they can succeed at establishing a healthy, bright future. Eric Tagle Financial Specialist, Personal Support Services Eric’s drive for serving his community and colleagues with prayer and compassion called him to the ministry, where he seeks a path of personal growth in addition to advancing VOAWW as an organization. He has devoted 10 years to VOAWW, and his empathy and patience make a lasting impact in the Disability Services department where he currently serves as a Program Manager. During the times outside of this official capacity, he enjoys video chatting with his family and indulging his green thumb by tending to his many houseplants. Jennifer Shaw Greater Columbia Crisis Line Program Manager Jennifer was drawn to VOA almost 30 years ago, volunteering for the crisis line, but college derailed her plans just after completing the orientation. Then, while attending Trinity Lutheran College in Everett, she watched her fellow students intern with VOA. Now, coming full circle, she is the Greater Columbia Crisis Line Program Manager. She appreciates the far-reaching impacts of our programs and is blessed by being “a part of something that truly changes one life at a time.” Her greatest blessing is being a mother to six. Her daughter Alicen is one example of how her children are a deep source of inspiration and admiration. Alicen “has endured many hardships over her short life, yet she remains optimistic, gentle, kind, and ready for the next adventure… Just by showing up each and every day, [she reminds us] that the Lord is gracious, she trusts His path, and there is so much joy yet to be found in the world.” Jennifer’s position on the ministry team is an opportunity to exemplify Christ-like service to others, and faith in Jesus amid a life of struggle is the foundation that gives her a special way to connect and offer spiritual support. Shelene Richards 988 Program Coordinator Shelene lives “...a life of ministry and service to others as a teacher, social worker, therapist, counselor, mother, grandmother, and friend.” She was inspired to join the VOAWW team because of our broad range of social services and wraparound care from housing and food to crisis care and more. Anyone who meets Shelene will be immediately struck by her gentleness and dignity, much like her role model, Fred Rogers. When asked who she would meet if she could choose anyone past or present, it was Mr. Rogers that came to mind. He was one of her first examples of emotional support, and Shelene admires the way he “talked the talk and walked the walk.” She says that joining the ministry team was an “obvious” choice because of her deep faith and the desire to offer encouragement and care for those in need. Sophie Abwao Housing Services Manager Recently commissioned as a minister in 2022, Sophie answers the call of God by beginning each day with prayer, meditation, and scripture. She admires Mercy Kanda’s passion to be kingdom-minded and not let her experiences prevent her from being a servant of people, following that inspiration with compassion and empathy in her role in Housing Services, reaching out her hand to those in need day after day. When Sophie is not reading the Bible or keeping up with her kids and home, she dreams of eventually being able to see the beauty of Alaska or islands of Hawaii. Prayer Request Form

Amanda Etchey Executive Director, Integrated Community Services

Explore VOAWW venue spaces in Everett, Lynnwood, and Sky Valley. Book your community event space today! Rent a VOAWW Space VOAWW offers flexible community event space rentals across Snohomish county. Our centers provide welcoming, accessible spaces for meetings, celebrations, classes, trainings, community gatherings, and more! Each rental location is situated in a different city and offers unique amenities and layouts. Rental fees support VOAWW programs and services that strengthen communities throughout the region. Everett Lynnwood Sky Valley Carl Gipson Center Cascade View room can host up to 350 guests and features a commercial kitchen. Smaller rooms can fit between 12 and 60 guests. Great for: Birthday parties, retirement parties, company celebrations, meetings, weddings and receptions, and more! Learn More Sky Valley Center Host up to 120 Guests A warm, welcoming space in the A-frame Add on our fully equipped commercial kitchen, ideal for catering and meal prep. Great for: Birthday and retirement parties, holiday celebrations, receptions, company get togethers and more! Learn More Lynnwood Neighborhood Center Our large event rooms—Alder, Birch, and Cedar—can be rented individually or combined into one expansive space, accommodating 130–550 standing guests depending on configuration. We have unique rooms for smaller groups such as our Tech Room, Training Kitchen, and Half Gym. Great for: Birthday parties, company celebrations, trainings, weddings and receptions, corporate retreats and more! Learn More