VOA Western Washington assists with food banks, rent and utility assistance, crisis counseling, mediation, ECEAP preschool, and more. Making Room for New Possibilities Everyone deserves the opportunity to live with dignity, independence and purpose. Whether someone is building daily living skills, finding meaningful ways to connect with others, or receiving support to manage their finances, the right support can make all the difference. Through our Personal Support Services, we help individuals with intellectual and developmental disabilities live more fulfilling lives. You can help create more opportunities for independence by making a gift today. Donate Now Quick Links Need help? We offer a wide range of resources from food and housing to behavioral health and conflict resolution. Looking to give back? Volunteering, donating, or joining the team are all ways you can play an active part in helping our neighbors find stability. Get Food There are no eligibility or documentation requirements to receive food at any VOAWW food banks or pantries. Learn More Housing Our housing programs help find and or stabilize housing for both short and long term needs. Learn More Early Learning ECEAP Preschools in Everett, Monroe, and Sultan, as well as Early Learning & Child Care services in Sultan and Lynnwood. Learn More Behavioral Health We are here to provide resources and support to people in crisis and/ or considering suicide and those who want others to get the help they need. Learn More Tribal Services Serving Native American & Alaska Native Communities throughout the state of Washington to access culturally appropriate behavioral health resources. Learn More Personal Support Services Support for adults with developmental and intellectual disabilities to live safe and fulfilling lives, help with budgeting for SSA benefits, and Foundational Community Supports. Learn More Dispute Resolution Our Dispute Resolution Centers offer mediation and conflict resolution resources as well as training opportunities. Learn More Mediation An alternative to living with the stress of conflict or the anxiety of the formal legal system, mediation can help people in conflict find workable solutions quickly and affordably. Learn More Fair Housing Learn about your rights as a tenant or landlord, provide and obtain housing without discrimination, and much more! Learn More Volunteer Donate your time and gain new experiences through our many volunteer opportunities. Make a difference today. Learn More Donate Car donations, Cryptocurrency, leaving a gift in your will, and monetary donations. There's so many ways you make an impact! Learn More Job Opportunities Join the VOAWW team and become a part of serving others and strengthening communities. Learn More Who We Are VOA Western Washington was established in 1898, two years after Maud and Ballington Booth founded the national organization in New York. We respond to hundreds of thousands of requests for assistance each year through a partnership of professional staff, volunteers, and community supporters. Volunteers are instrumental in every aspect of our ministry of service and help us reach thousands more people than we could with staff alone. We acknowledge, serve, and uplift each and every person. No matter your identity, citizenship, origin, color, or creed, you are welcome here. Our commitment is to serve those needing food, shelter, crisis care, free preschool, community resources, and so much more. Featured Story Stories of Impact Pressing On Complex trauma. Assault. Homelessness. Addiction. Recovery. Relapse. These aren’t just frightening words. They are the experiences that... 2 min read "I hated who I had become." “I am 32 years old now, so I can sum it up to 2 decades battling to get my life back.” Most 12-year-olds are in 7th grade and summoning... 2 min read Lights and a Cheeseburger “I’ve been struggling since I retired,” worries Bonnie, “with the cost of things going up. My property tax went from $75.00 in 2019 to $289.00 now. That is a huge jump, and my mobile home is only worth $10,000.” On a fixed income at the age of 74, funds seem to dwindle faster each year. Rent increased $100 per month last November, but the check in the mail stays the same. And so, decisions between keeping the lights on, having food, or paying for hearing aids to live alone sa 1 min read

Suppporting fair housing practices through education, outreach, and counseling to access housing without discrimination. Fair Housing Dispute Resolution Center / Fair Housing Mediation Training Workplace Services Restorative Practices Fair Housing Dispute Resolution Center / Fair Housing We actively support and promote fair housing through education, outreach, and counseling to ensure that people have the opportunity to provide and obtain housing without discrimination. Coordinated Entry Coordinated Entry links neighbors that are at risk of homelessness to services that fit their needs. Visit Page VOAWW Connect A comprehensive source of programs and services in our region including rental assistance, social services, and much more. Visit Page Landlord / Tenant Learn more about your rights and responsibilities as either a landlord, tenant, or service provider through our Fair Housing resources. Learn More Do You Have Questions About Landlord-Tenant Issues, Laws, or Discrimination? Learn more about your rights and responsibilities. Get the Brochure If you are a landlord, tenant, or service provider with questions or concerns, please call the Landlord-Tenant Line or email us, so we can help you problem-solve. Serving Snohomish, Skagit, and Island Counties Call | 425-339-1335 (option 4) Email | ltinfo@voaww.org Informational Resources Fair Housing Brochure (English) Fair Housing Brochure (Spanish) Fair Housing Brochure (Russian) Fair Housing Brochure (Chinese, Korean, Arabic, Nepali, Vietnamese) Washington Fair Housing Poster Fair Housing Counseling Information Flyer Washington State Human Rights Commission 100 Questions: Rental Fair Housing Guidebook 100 Questions: Real Estate Fair Housing Guidebook Reasonable Accommodations & Modifications —Guidance For Residents With Disabilities (Provided by the Fair Housing Partners of Washington State) Filing a Formal Complaint Volunteers of America Western Washington does not conduct Fair Housing investigations. Fair Housing complaints must be filed within one (1) year of the alleged harmful act or event. Contact one of the resources to learn more about how to proceed with a housing complaint. Washington State Human Rights Commission 1-800-233-3247 | www.hum.wa.gov Northwest Fair Housing Alliance 1-800-200-FAIR (3247) | www.nwfairhouse.org Fair Housing Center of Washington (253) 274-9523 | www.fhcwashington.org U.S. Department of Housing and Urban Development (800) 669-9777 | www.hud.gov Renter Certification & Fair Housing Training What You Will Learn: Tenant Rights: Understand your rights and remedies under fair housing laws, including protections against discrimination, and the process for filing a complaint. Landlord Responsibilities: Learn about your obligations as a landlord, including property maintenance and tenant relations. Resources Available: Discover local resources and support services that can assist you. Empower Yourself Today! Understanding your rights is the first step towards a fair housing experience. Join us and take charge of your housing journey! View upcoming classes Under the Fair Housing Act and the Washington Law Against Discrimination, it is illegal to discriminate in the provision of housing based on protected classes. In the State of Washington, protected classes include: Race • Color • Sex • National Origin/Ancestry • Citizenship/Immigration Status • Religion/Creed • Disability • Familial Status/Parental Status • Marital Status • Sexual Orientation • Gender Identity • Military/Veteran Status Additional protected classes can be designated by local law at the city and county level. NOTICE: The Dispute Resolution Center does not provide legal services or legal advice. The information provided is for educational purposes and is not an interpretation of Fair Housing Laws. Questions? Get in touch! We would love to hear from you! If you have questions about our services, how to get started, or resources through our Fair Housing Program, send us an email today. Contact Us!

Galina Volchkova Executive Director, Housing Services 425-212-3950

Providing support to people in crisis and/or considering suicide. Our crisis services are available 24/7 by phone and via chat. Behavioral Health Most of us will need emotional support at some point in our lives. We may even want to learn more about how we can better support our friends, neighbors, coworkers, and loved ones. We serve people from diverse backgrounds, and have dial options to assist veterans, Spanish speakers, and American Indians & Alaska Natives. Services are available 24/7 by phone, text, or chat. If you are in a state of distress, reach out right now Call 988 988 Chat The 988 Suicide & Crisis Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the US. VOA Western Washington provides 988 services to the Greater Columbia, North Sound, and Salish regions while providing statewide coverage for the Native and Strong Lifeline. Click here to view their websites. If you're not sure, click here to view a map of the service areas. PRESS 1 Veterans PRESS 2 Spanish Language PRESS 4 Native and Strong Lifeline (WA State) 988 Dial Pad Options I'm struggling If you are in a state of distress, reach out right now. Our crisis services are free, confidential, and available 24/7. We have options to assist veterans, Spanish speakers, and American Indians & Alaska Natives. Call or text 988 or chat at www.988lifeline.org Call 988 988 Chat Someone I know is struggling If you think someone may be struggling with thoughts of suicide, have a private conversation with them. Ask them gently but directly if they are thinking about suicide. Listen without judgment and be prepared to offer your support. Encourage them to seek treatment by connecting with their doctor or therapist. If they say they are thinking about suicide, take them seriously. Stay with them and remove anything they could use to harm themselves. For help, call or text 988 or chat www.988lifeline.org I want to make a difference Thank you joining us in making our community healthier and more compassionate. You can help by: Educating yourself on the facts here and here . Sharing suicide prevention resources like our local 24-hour crisis line at 988 and via chat at www.988lifeline.org Learning about the risk factors and warning signs and normalizing self-care and asking for help, especially when it comes to mental health Reach out to us anytime. Whether you had a bad day, or just need a non-judgmental ear to listen, we are here for you, no matter what you want to talk about. Our highly-skilled and compassionate staff are here to help. North Sound Regional Crisis Line 800-584-3578 Snohomish, Skagit, San Juan, Island & Whatcom Counties. Salish Regional Crisis Line 888-910-0416 Clallam, Jefferson & Kitsap Counties Greater Columbia Regional Crisis Line 888-544-9986 Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman & Yakima Counties, and the Yakama Nation We are also here for those who want to know more about suicide prevention and further resources. We can all build a community that celebrates asking for help and supports those who experience behavioral health challenges, including thoughts of suicide. Want to learn how we keep your data safe? Click here . Are you Tribal affiliated? Get connected to resources specific to the Native American and Alaska Native communities or learn more about the Native and Strong Lifeline. Native Resource Hub Native & Strong Lifeline Open Survey in New Tab Data Safety Data Safety Information supplied by website visitors on contact forms (such as name, email, and phone number) is voluntary, encrypted in transmission, and used only to reply to specific requests. Our website maintains a valid security certificate that encrypts data at the strongest level commercially available, both in transit and at rest. We do not employ session recording devices, keystroke captures, cookie blocker evading tools, or remarketing triggers, so visitors to our site can learn about our services, programs, and opportunities with peace of mind. Since 1898, VOA Western Washington has served our neighbors in need, providing safety and stability for the most vulnerable among us. We take seriously our commitment to safeguard the privacy, dignity, and vulnerability of our site visitors, particularly those at risk of suicide or self-harm and work diligently to preserve the trust placed in us by the community we serve. For inquiries regarding data privacy, please email communications@voaww.org . Accredited by the American Association of Suicidology and the International Council of Helplines

Resources and referrals for food, shelter, and support in Lake Stevens, Granite Falls, and Snohomish. Lake Stevens Community Resource Center The Lake Stevens Community Resource Center is a one-stop hub of services for people in need. From help with basic needs like food, clothing, and shelter, to assistance with other kinds of resources and programs, we make sure our neighbors are supported and cared for in their journeys toward stability. Welcome! We provide a wide range of services, such as what is listed here, but we are available to assist with needs as diverse as our community. If you have a question about a service you need but don't see listed, please reach out to us! 8021 20th St SE #A102 Lake Stevens, WA 98258 Hours of Operation Monday - Thursday | 9am-12pm & 1pm-4pm (425) 405-2252 | lakestevenscrc@voaww.org @voawwlscrc LSCRC Services General resources and referrals Résumé building and job search help Emergency food Treatment program assistance Paperwork and application (such as housing) assistance Healthcare application assistance DSHS system navigation assistance Rent & utility assistance (when funding allows) Emergency shelter assistance (when funding allows) Clothing, shoes, diapers, wipes, and hygiene items (as donations allow) Pet food (as donations allow) Growing the Future of Today's Families A safe place for young parents to ask for help, find resources for stability, and connect with each other. QUESTIONS? Please call (425) 405-2252 617 1st St Sultan, WA 98294

Supporting independent living for adults with developmental disabilities. Representative payee program for Social Security benefits. Personal Support Services We support adults with Developmental and Intellectual Disabilities to live safe and fulfilling lives through experiences that foster independence and enhance self-esteem. Our representative payee program assists those with Social Security benefits to budget for independent living. Our Programs Our Personal Support programs include our state-recognized Supported Living program and our Meaningful Day recreational day program. We also provide training to other agencies. We created the first virtual "Train The Trainer" program for the Developmental Disabilities Administration of Washington State. Please feel free to reach out if you have any questions about our programs! Supported Living Supported living enables people to live in their own homes in the community with support. For eligibility and to apply, you will need to start with Washington State's DDA office below. After approval, you will be able to select our program for services. Click the button below to access the application for eligibility. Supported Living Application Meaningful Day The Meaningful Day Program, a key component of our Disability Services Department, is dedicated to empowering our supported living clients by facilitating opportunities for community engagement and socialization. Our program offers a diverse range of weekly and monthly activities, such as art, music, bowling, cooking classes, day trips, zoo visits, dances, and more. Learn More October 2026 Today Sun Mon Tue Wed Thu Fri Sat 27 28 29 10:30 AM Meaningful Day 30 10:00 AM Brunch & Bowl 1 2 10:00 AM Cooking Class 3 4 5 6 10:30 AM Meaningful Day 7 10:00 AM Brunch & Bowl 8 11:00 AM Halloween Ceramics 9 10:00 AM Cooking Class 10 11 12 13 10:30 AM Musical Therapy 14 10:00 AM Brunch & Bowl 15 10:00 AM Flying Heritage Museum & Lunch 16 10:00 AM Cooking Class 17 18 19 20 10:30 AM Meaningful Day 21 10:00 AM Brunch & Bowl 22 10:00 AM Pumpkin Patch 23 10:00 AM Cooking Class 24 25 26 27 10:30 AM Musical Therapy 28 11:00 AM Halloween Party 29 30 31 1 2 3 4 10:00 AM Brunch & Bowl 5 6 7 Meaningful Day Event Calendar meaningful-day Rep Payee Program The Representative Payee Program is a service that helps you budget your Social Security Administration (SSA) benefits. Through the Rep Payee Program, local service providers will work with you to budget your benefits to help you pay for food, shelter, clothing, and medical care. Questions? Send us an email at voapayee@voaww.org Learn More Training We provide in-person DDA 40-hour Core training, Right Response, CPR/First Aid, and Continuing Education Credits. A self-paced online option is also available for the DDA 40-hour Core training. For more information, please email training@voaww.org VOAWW is a proud member of American Network of Community Options and Resources (ANCOR) Click to learn more about this vital organization advocating for and supporting people with developmental disabilities.

VOA Western Washington impact and financial data for 2023 2023 ANNUAL REPORT Top ECEAP Preschool administrators 125 Years of Going Wherever We are Needed In 2023, Volunteers of America Western Washington celebrated its 125th year and experienced remarkable growth, reflecting our unwavering commitment to serving the community's evolving needs. Founder Ballington Booth once remarked "we will go wherever we are needed and do whatever comes to hand," and we take this to heart. Our year was one of growth and ambitious service. “Go into the world and do well. But more importantly, go into the world and do good.” – Minor Myers Jr. Our staffing levels increased nearly 58% to a total of 744 employees across 8 programs and dozens of service areas. Hundreds of volunteers have contributed tens of thousands of hours of time in service to their neighbors. Food distribution surged by 55%, and the community food banks and pantries welcomed over 84,000 individuals, more than ever before. We replaced the Eviction Resolution Pilot Program with tenant-landlord mediation, adapting swiftly to address emerging challenges in stable housing. Our preschool enrollment reached nearly full capacity, indicating the heightened demand for quality early childhood education. As we look to the future, ambitious projects such as the Sky Valley Teen Center, the Lynnwood Neighborhood Center, and endeavors in affordable housing in Burlington highlight our dedication to community development and fostering thriving communities and empowering individuals toward self-sufficiency, ensuring a brighter future for all. Empowering People. Strengthening Communities. HOUSING SERVICES 124 households were served with rental assistance and wraparound case management to help them become self sufficient. Throughout the year, 6 clients went to school or a certification class, 26 gained employment, and 58 increased their income. CARE CRISIS RESPONSE Our Behavioral Health team answered more than 105,000 calls across four regional crisis lines; plus 44,368 calls and 27,545 chats and texts to the 988 Suicide Prevention Lifeline; and the Native & Strong Lifeline, serving our Indigenous population 24/7 assisted more than 4,500 Native people in crisis. NORTH SOUND 211 Resource & referral specialists handled over 53,000 calls with 3,490 Coordinated Entries to assist those experiencing homelessness, 403 referrals to Domestic Violence Services of Snohomish County, and over 9,000 boxes of food distributed to the community through the Nourishing Neighborhoods program. HUNGER PREVENTION The Everett Food bank served 67,571 individuals and delivered to 45 homes twice per month. In Sultan, over 17,000 people came to our door, and 4 home-bound clients received weekly deliveries. The Food Distribution Center supported local food banks and meal programs with more than 9.5M lbs of food in 2023. COMMUNITY RESOURCE CENTERS Centers in Arlington, Lake Stevens, and Sultan (serving the Sky Valley) offered nearly $2M in direct assistance to struggling families and individuals. Families were served with backpacks and supplies to start the school year, shopped with first responders at the holidays, and received basic needs, referrals and support year-round. ECEAP PRESCHOOL The Early Childhood Education & Assistance Program supports families with holistic services in addition to preparing young learners for entry into Kindergarten. With the availability to serve 40 students and families in Monroe, 60 in Sultan, and 60 in Everett – we ended 2023 near full capacity. PERSONAL SUPPORT SERVICES In addition to other assistance, our PSS team provides support for independent living to 75 adults with intellectual or developmental disabilities. And our Meaningful Day program offers connection and personal expression to help clients with IDD, their caregivers, and the community thrive. DISPUTE RESOLUTION CENTERS Throughout Snohomish, Island, and Skagit Counties, we facilitated conflict resolution for 1,098 families, small claims parties, parents, tenants, and landlords. And nearly 19,000 people were served through fair housing training, restorative practices, and homelessness prevention programs. REFUGEE STABILIZATION At our welcome center in 2023, we served 1,597 new refugees among 11 nationalities. They received essential basic knowledge about their new neighborhood, local culture, legal system, school system, and more. Clients were able to obtain professional licenses/certifications through scholarships, and supplies for housing and transportation were secured, enabling them to successfully integrate into their Snohomish County communities. STAFFING GROWTH Ending the year with 744 employees, up from 472 at the start of 2023, represents unprecedented expansion of staff to meet the needs of our community. Numbers were up across the board. Our ECEAP team nearly doubled, while Disability Services saw an addition of 55 employees and Behavioral Health grew 103% to support our region and state with crisis care services. AGING WELL The Carl Gipson Center in Everett is a membership-based community for ages 50+ with 46 activities serving more than 1,000 active members and offers a hub of education and opportunity for other underserved populations. In Sultan, the Sky Valley Center, 260 individuals were served with lunch and personal enrichment activities and classes. Breaking Free Tales of need are not difficult to find. Those who reach out for help are the heroes of their own story, with our staff, volunteers, and community partners playing supporting roles. There is no end to the potential for growth and self-sufficient living. And, while many of those we serve are facing chronic hunger, stark homelessness, debilitating crisis, or crushing uncertainty, there are those who are hard at work, with quiet determination to make better decisions and choosing a life where anything is possible. Meet Victor. Victor walked out of prison on January 10, 2023. Forty-eight hours later, his life changed forever. With only clothes and a handful of paperwork, he missed the bus that was scheduled to take him to Oxford House where he would be living. In despair, he turned to the Washington State Department of Social and Health Services (DSHS), who in turn, referred him to the Arlington Community Resource Center. He made his way to the office in Smokey Point on January 12. He recounts leaving his then-wife outside because he was already stressed out about being sent away from DSHS. And her becoming increasingly irate at not being able to light her cigarette was more than he could handle. Victor entered the office and encountered Patty, an intern from AARP, who offered him food. But he wasn’t hungry. He could only tackle the immediate hassle, which was getting his wife’s cigarette lit. Patty ushered him into the office of Site Director Marlydann Dugger, whose first question was, “What do you need right now?” “A lighter,” be blurted out. Marlydann couldn’t provide one but probed further. She noticed that he was “nervous and sure that missing his appointment meant that he was now facing homelessness.” She reached out to Oxford and explained the dilemma. “[The housing services rep] reassured me that Victor could still move in and offered to come pick him up and take him ‘home.’ This would be the first time that ‘home’ was a reality for Victor [in over 5 years].” This encounter was the first of a weekly meeting that continues today. Homelessness, divorce, debilitating anxiety, and living in a rigidly planned environment in both prison and at Oxford House had destroyed his confidence to make decisions and be responsible for himself. When he would show up on Thursday afternoon, he didn’t always know what he needed. He just knew he felt safe. Every conversation gives him the strength to keep moving forward. Every bit of advice, he takes it to heart. He doesn’t know where he’d be without the ACRC, knowing they believed in him before he could believe in himself. In between navigating the web of Social Security Disability, child support modification, transportation logistics, and employment, Marlydann and Victor discuss things like time travel, light bulbs, and the time she gave him a burrito because he was hungry. It turns out, he didn’t eat it until he got home. “I was at the bus stop, and it was cold. I was freezing. And I was so hungry, but I kept that burrito in my pocket to keep me warm,” he says without a hint of irony. Even after the ACRC moved to its current location on First Street in downtown, Victor maintains a standing appointment. It's mostly out of tradition or habit, but also because Marlydann continues to be a support while he begins to trust himself again and reintegrate productively into society. He now works the Taco Bell drive- through and is amazed that he can make $17 per hour, live clean, and feel “ready to face life by myself. I’ve gone from my wife leaving me at a rest stop holding a plastic container of food to working and driving.” He encounters many people at the drive-through window or wandering about outside. “I tell them, ‘These people [at the ACRC] can help if you’re homeless or hungry. I mean, I was grateful when Marlydann handed me a sleeping bag, shirts, and underwear. But I had no idea of the full potential of this place.” Never stopping to think of the progress that’s been made is largely due to his own efforts, he calls Marlydann his life coach, a title she refuses to accept. “It’s all him,” she emphasizes, appreciating his newfound confidence in his ability to “do life.” And on this most recent Thursday, Victor is still learning the idea of full potential. This time, it’s his own. Board of Directors Suzan Sturholm, Board Chair Todd Brunner, Properties Board Chair Chris McGinness, Finance & Audit Committee Chair Stephen Zimmerman, Governance Committee Chair Paul Butler Aimee Do Todd Henrichsen Vicci Hilty Mark Hulst Bryan P. O'Connor Lori Schlindwein Amit Singh, Ph.D. Brian Smith Shannon Testa Kirstin Tyner Brenda White “The best way to find yourself is to lose yourself in the service of others.” Mahatma Gandhi Leadership Brian Smith, President/CEO Kristi Myers, Chief Operations Officer Jennifer Nobiling, Chief Financial Officer Levi Van Dyke, Chief Behavioral Health Officer Jan Olsen, Executive Asst. & Board Secretary Dixie Behn, VP of Infrastructure Claire Danielson, VP of Finance Chris Eck, VP of Programs Kristin Ely, VP of Strategic Initiatives Olga Fedorovski, VP of Human Resources Jessica Moore, VP of Development Kirk Pearson, VP of External Affairs Steve Woodard, Ph.D., VP of Community Engagement Revenue & Support | $114,681,246 Private Support ............................. $1,905,536 (Individuals, Corporations, Organizations & Foundations) Public Support .............................. $89,117,620 (Government Contract & Grants) In-Kind ........................................... $22,223,108 Program & Other ........................... $1,434,982 Operating Expenses | $109,373,536 Management/General ....................... $6,072,179 Fundraising ......................................... $1,206,035 Programs & Services ...................... $102,095,322 Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request. OUR 2023 From the teams who work together to the people we serve and everyone on this journey with us, thank you for helping us celebrate 125 years of community!

The Lynnwood Neighborhood Center (LNC) is an accessible and welcoming place for neighbors to connect, learn, and gather. Serving Lynnwood, Edmonds, Mountlake Terrace, Shoreline, and surrounding communities, the LNC brings essential services and community spaces together in one location. Empowering People. Strengthening Community. Resources Events Volunteer Rentals Donate The Lynnwood Neighborhood Center (LNC) brings essential services and community spaces together in one location. Here, individuals and families can access support, explore new opportunities, volunteer, and build connections that strengthen our community. BUILDING HOURS Mon-Fri | 8am - 4pm Sat & Sun | By appointment only (Service partner hours may vary) 19509 64th Ave W, Lynnwood, WA 98036 (425) 683-0891 | ourLNC@voaww.org Resources at the LNC Adults & Aging Well Meaningful Day Enriching the lives of intellectually and developmentally disabled adults through inclusive, engaging, and joyful experiences. Opportunities are created for them to get out into the community, try new things, and feel a true sense of belonging. Learn More Old Friends Club (OFC) Old Friends Club (the Club) is a place of friendship and belonging for people living with dementia—and a social respite program that provides family caregivers time for self-care. Daily activities include art, music, lunch, opportunities to build friendships, and more. Learn More Community Resources Korean Community Service Center A bridge for Korean immigrants and the wider Asian community to fully integrate into society and overcome economic, health, and linguistic barriers so that they become independent and thriving members of the community. Learn More Latino Educational Training Institute (LETI) LETI will provide a wide range of resources, ensuring individuals receive guidance, referrals, and support tailored to their needs to help community members access LETI’s 27 programs as well as services offered by our county and state partners. Learn More VOA Community Resource Center A one-stop hub of services for people in need. From help with basic needs like clothing and shelter, to assistance with other kinds of resources and programs, making sure neighbors are supported and cared for in their journeys toward stability. Learn More Wellness Center for Human Services Provides office-based and school-based services offered to individuals, couples, and families experiencing challenges that affect their mental health and overall well-being. Our therapists provide guidance and treatment for a range of concerns, including depression, anxiety, trauma, grief and loss, divorce and separation, and other family disruptions and life transitions. Learn More VOA Wellness Center A hub where prevention, recovery, and self-care live under one roof. This center will work with various providers offering a rotation of wellness services treating the whole person, mind, body and lifestyle. Coming Soon! Youth Services Boys & Girls Club Serving youth ages 5–18 with high-quality programs and supports, the Club offers before- and after-school care, full-day summer programs, and enrichment focused on academic success, healthy lifestyles, life and workforce readiness, and character and leadership development. Learn More VOA Early Learning Center Offers a high-quality education grounded in the proven Experience Curriculum, led by caring, qualified, and experienced teachers who turn everyday moments into exciting adventures. Through hands-on exploration and play-based learning, children investigate the world around them and build creative problem-solving skills. Learn More ChildStrive ChildStrive supports families with young children from pregnancy through preschool with relationship-based, home-visits, and community-centered services, with the Lynnwood Neighborhood Center serving as a hub for family connection and support. Learn More Cocoon House Support for youth ages 12–24 through employment services focused on job readiness and placement, family engagement programs aimed at preventing youth homelessness, and case management support across South Snohomish County. Learn More Not just Lynnwood. The Lynnwood Neighborhood Center provides an accessible hub of services and programs to serve Lynnwood, Edmonds, Mountlake Terrace, Shoreline, and communities across the area. The Center is also a welcoming place for neighbors of all ages and backgrounds to connect with services, learn new skills, find new opportunities, and build community. Tour the LNC Explore the Lynnwood Neighborhood Center and discover what makes it special. Tours are open to the public—just click the button below to schedule yours. Email Your next event space! Now booking 2026 events! The LNC offers versatile, affordable spaces designed to bring your vision to life. From spacious venues perfect for conferences, receptions, and celebrations to distinctive smaller spaces like our Tech Room or Meeting Room, we have the ideal setting for gatherings of any size. To view rental rates, click here. Have questions or ready to reserve your date? Contact our Rental Team to get started today. Email Help your community thrive The Lynnwood Neighborhood Center is open, but the work isn’t finished yet. Your donation to our capital campaign helps complete the building—creating space for the people and programs that serve our community. Our Services Providers The Lynnwood Neighborhood Center is brought to you in partnership by Why VOA Western Washington? VOA Western Washington has taken the lead on difficult tasks for over 127 years to help the underserved and create safe, stable, and healthy communities. VOA Western Washington is rooted in the longstanding tradition of compassionate, holistic services and creating opportunities to serve one another, leaving a lasting impact on residents in Western Washington and across the state. Learn more about VOA Western Washington and the services we provide > Stay updated! Get caught up on what it took for LNC to open it's doors and be one of the first people to see what's happening next! Make sure to follow us on social media so you don't miss out! QUESTIONS? Send us an email to ourlnc@voaww.org

Rick Schoentrup Executive Director, Dispute Resolution Center

Community impact and financial data for 2022. 2022 ANNUAL REPORT Who We Are Locations & Tours Board of Directors Leadership Donate More Top A YEAR OF RESILIENCE After recovering from the immediate crisis of COVID-19, the world is slowly returning to pre-pandemic life. And while the challenges are far from over, our programs and clients have found ways to triumph, even in uncertainty. In 2022, the food bank doors remained open in the face of economic instability and reduced buying power. Afghan and Ukrainian refugees fleeing conflict and persecution found safety and solace through our resettlement program. Parents returning to work filled the gaps in basic needs at our Community Resource Centers. And adults with intellectual disabilities are finding supported employment at the thrift store in Sultan. Stories of resilience echoed throughout VOAWW in 2022. MAKING AN IMPACT HUNGER PREVENTION We distributed 6.1M pounds of food to over 163,000 neighbors across Snohomish County in partnership with local food banks and meal sites. WHY WE GIVE Themes of charity, kindness, and service are universal, but we asked local philanthropists their reasons for giving to VOAWW. Their answers are as varied as the services we provide. Some rely on their faith as a direction for investing in the wellness and care of others. Some say trust in knowing their donation will be maximized encourages them to give time and again. And yet others say the impact that our organization makes across Puget Sound and Washington State is why they designate VOAWW as their charity of choice. We strongly believe in performing acts of mercy, several of which are nicely given in [Matthew 25:21-46] For [my wife] and me, that means we should help people who need assistance with food, clothing, and shelter. Another belief of ours is that although we worked hard and were financially prudent, the money we have is not really our money. God blessed us to have it. Deep down, we believe it's actually God's money. He has allowed us to have it and to be stewards of it, and we will be accountable for how we use it. When people are giving, they want to make sure that money is going directly to the source and maximized to its fullest potential... There’s overarching support for areas of need, whether it’s food on your table or education or helping people find housing. And we know the donations stay in our own backyard. We give thanks for the partnership and community outreach of Volunteers of America. We have been delighted to be an ally with them as they advocate for those who don’t have enough. In Luke’s gospel, Jesus bids his disciples to “feed them.” Suddenly five loaves and two fishes are enough to feed 5,000 hungry Galileans! It seems good to us to participate in the same kind of divine wonder here in our own time in our own neighborhood. VOA is the best way we know to share that in a way that blesses those most vulnerable." We love partnering with VOA because its obviously a very recognizable charity... and when people are giving, they want to make sure that money is going to be maximized to its fullest potential. And with a organization like VOA, I think it ensures that confidence. [Our giving] is a collaboration between our staff and our clients... so, it’s important that we are aligned with an organization they can trust. Heartache to Hope Heartache seemed to be a constant companion for Colleen. In high school, she suffered a concussion that went untreated. Its effects visited her in adulthood as a seizure disorder and a diagnosis of traumatic brain injury (TBI). A friendship with a coworker and roommate dissolved into abuse, transforming her home into a battleground. Life got tougher in May 2019 when her roommate abandoned the apartment without warning, leaving Colleen to pay rent she couldn’t afford alone. Eviction quickly followed. She and her 9-year-old son Jackson found a safe haven with friends in Seattle. In October, a seizure-induced fall on the bus left Colleen with five broken facial bones. Days later, feeling crowded, her friends asked the pair to leave. “You learn in your lowest moments who you can count on and who loves you.” She couch surfed, helped her sister with childcare, moved to Eastern Washington to live with her mom. Winter turned to spring. COVID swept through the country. A lack of adequate remote learning resources for Jackson forced them back to the west side of the Cascades. “Help was hard to find because we didn’t have stability,” and living with disabling seizures meant Colleen’s outlook for finding work was grim. Hopelessness and TBI triggered a battle with depression. And one year after her fall injury, living in a broken-down vehicle with only a small space heater to keep warm, Colleen was out of options. She called North Sound 2-1-1, and referral specialists put in a call to Maud’s House on Monday. By Friday, she and Jackson were sleeping in beds. A rocky start in the house learning to live with other moms and children taught her “... a lot about patience and challenging your own judgments,” she remembers. ”Now I have a better understanding for others. I learned… compassion.” Maud’s House Program Manager Natasha Lindsay took time to learn about Colleen’s struggles, to help light a path forward. The first step was to locate a therapist and address past trauma. Next, Colleen was connected to a housing navigator that found local assistance. Assuming multiple diagnoses meant a disability placement that comes with limits, Colleen was shocked to find out it was a permanent placement, giving her freedom to start making her own choices and mapping out her future. Today, she has a small place of her own, continuing therapy and working on a course in data analysis. As a lover of puzzles and statistics, and needing to sit for work, it’s the perfect downshift from her old life and the fast pace of being a phlebotomist on her feet all day. As for Jackson, he can safely walk to school and back home. His own home. Still, Colleen knows, it’s been difficult. “Kids are resilient, yes, but they are also affected. Jackson has anxiety and ADHD. He doesn’t always connect with other kids.” But with an established routine and stable housing, she can focus on helping Jackson, now 12, find his own path to healing. “Last night was the first night in two years – two years – my son slept through the night.” Heartache has turned to hope. FINANCIAL STEWARDSHIP revenue 1.1 % Program & Other | $1,296,757 2.8% Private Support | $3,001,517 (Individuals, Corporations, Organizations & Foundations) 11.6 % In-Kind | $13,487,615 84.8 % Public Support | $98,941,795 (Government Contracts & Grants) $116,727,684 93.8 % Programs & Serv ices | $104,979,896 • Encouraging Positive Development $3,335,300 • Fostering Independence $12,550,146 • Promoti ng Self-Sufficiency $104,979,896 5.5% Management & General | $6,193,110 expenses <1% Fundraising | $755,495 $111,928,501 Financial data in this report are preliminary and subject to change upon audit. More detailed financial reporting available upon request. BACK TO TOP PO Box 839 • Everett WA 98206 info@voaww.org | 425.259.3191 © Volunteers of America Western Washington. All rights reserved. We are designated tax-exempt under section 501(c)3 of the Internal Revenue Code. EIN 91-0577129

Everett, Sultan, and Casino Road food banks and distribution centers operated by VOA serve neighbors across Snohomish County. Food Assistance Our food banks, food pantries, and distribution center all exist to tackle hunger in our community and also serve as touchpoints to connect our neighbors with other basic needs. There are no eligibility or documentation requirements to receive food at any VOAWW food banks or pantries. Volunteer Donate Sponsor Food Bank Locations Everett Community Food Bank Our Everett Community Food Bank serves guests in a walk-thru, grocery style experience. Appointments are suggested. Schedule Appointment 1230 Broadway, Everett, WA 98201 Hours of Operation — MON • WED • THURS | 10am - 2pm 2nd & 4th TUES | 2pm - 5pm (425) 312-3630 | food@voaww.org Note: In the event of inclement weather, we observe the same emergency school closures and snow days as Everett Public Schools. Donations accepted MON-FRI | 11am-3pm Sultan Community Food Bank Our Sultan Food Bank serves guests in a walk-thru, grocery style experience. No appointment is necessary. 617 1st St, Sultan, WA 98294 Hours of Operation — MON | 5pm-7pm FRI | 9:30am-12pm (425) 309-5782 | food@voaww.org Donations accepted MON & THURS | 9am-4pm FRI | 9am-1pm Casino Road Food Pantries These locations offer pre-selected and packaged items. No appointment is necessary. (425) 312-3630 | food@voaww.org Bible Baptist Church Drive-Thru Pantry 805 W Casino Rd, Everett, WA 98204 Hours of Operation — 1st & 3rd TUES | 3pm-5pm The Village Walk-Up Pantry 14 E Casino Rd, Everett, WA 98208 Hours of Operation 2nd • 4th • 5th TUES | 2pm-5pm sultan HPsponsor

Resources and referrals for food, shelter, and support in Arlington and north Snohomish County. Arlington Community Resource Center The Arlington Community Resource Center is a one-stop hub of services for people in need. From help with basic needs like food, clothing, and shelter, to assistance with other kinds of resources and programs, we make sure our neighbors are supported and cared for in their journeys toward stability. Welcome! We provide a wide range of services, such as what is listed here, but we are available to assist with needs as diverse as our community. If you have a question about a service you need but don't see listed, please reach out to us! 103 East 3rd St (2nd Floor) Arlington, WA 98223 Hours of Operation Monday - Thursday | 9am-12pm & 1pm-4pm (360) 322-6988 | arlingtoncrc@voaww.org @voawwacrc ACRC Services Résumé building and job search help Emergency food Treatment program assistance Paperwork and application (such as housing) assistance Healthcare application assistance DSHS system navigation assistance Utility assistance (when funding allows) Emergency shelter assistance (when funding allows) Clothing, shoes, diapers, wipes, and hygiene items (as donations allow) Pet food (as donations allow) 103 E 3rd St. Arlington F.R.E.S.H. Program Showers are available to the public at no cost. Last entry is 30 minutes prior to close. Providing clean shower facilities, toiletries, community resources and dinner to FRESH participants. Every Wednesday | 4:30PM - 6:30PM QUESTIONS? Please call (360) 322-6988 Follow us on Facebook to be notified of closures. Laundry Services Laundry services are free and open to the public. In partnership with Suds and Duds Tuesdays & Wednesdays | 5:30pm - 8pm* *Last load has to be in by 6:30PM. First come, first serve basis. 3131 Smokey Point Dr #10, Arlington Your ACRC Team Marlydann Dugger | Site Director Robin Johnson | Administrative Assistant Angela Scarborough | Outreach Specialist Kelly Dausch | Support Specialist